Newegg.com Policy & Agreement
- Money Back Guarantee/Refund policy
- All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPUs returns to reflect the current market value. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
- Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
-
- 7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15 day warranty period.
- Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. This amount will be subtracted from the total refund.
- Downloadable software is non-refundable.
