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Item#: 0TH-008N-00002

Cooler Master Ceres-500 PC, PS3, PS4 and XBOX 360 Gaming Headset

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  • Console compatible with PS4, PS3 and Xbox
  • Powerful 40mm drivers delivery highest sound quality
  • Detachable, flexible omni-directional microphone receives sounds from any direction

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Cooler Master Ceres 500

Warranty, Returns, And Additional Information

Customer Reviews of the Cooler Master Ceres 500

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  • Preston D.
  • 3/16/2016 7:42:01 PM
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsBroke within 4 months.

Pros: Sound was good for the price point.

Cons: After fairly light use and well care, one of the headphones snapped off 4 months after purchase.

Other Thoughts: Tied to RMA this item and Cooler Master customer support has been a joke up to this point. Goods were received 2 months ago, so when I called to follow up it took hours for someone to answer the phone. It would just ring and ring then send you to voice mail.

Once I finally got someone on the phone they stated the item has been discontinued and that my options were to continue to wait on a set to come in from the warehouse, or that they could send me a different item. All I need is headphones and the resolution is not acceptable so I asked to speak to a supervisor.

The supervisor placed me on hold so he could check the warehouse and low and behold, magically he found a pair. He stated they would be added for my account and shipped the next morning and that I would receive tracking info.

But, 3 days later I still have not received a tracking number, and am playing the fun game of trying to get someone on the phone again. Even tried to use their Support Chat, of which it's been "Connecting me to an agent" for over 45 minutes.

* 3/16/16 - Follow up - The RMA pair they finally sent out have now broken with the exact same issue.

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  • Phillip M.
  • 1/16/2015 9:27:15 AM
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsA bit disappointed

Pros: Long USB cable, Detachable (gooseneck) microphone, rotating speakers. cloth foam padding. The speakers fit nicely around my ears..

Cons: I was disappointed with the sound quality, I expected better. The bass doesn't produce a clean sound, sounds muffled. The speakers rotate inwards, instead of outwards. Ideally you want to be able to wear them around your next with the speakers facing out. Instead they rotate towards your body. The microphone, while detachable, does not swivel. The volume control box heavy and is on a short line from the headset, about 15 inches. The volume control box is designed to clip on to an article of clothing, too short to sit on the desk.

Other Thoughts: The speakers are amplified though the USB port. The headset will not work with portable devices. While I did try it with my smartphone the mic worked but the speakers did not.

The headset is a bit heavy which gives it a solid feel.

I purchased these with a mail in rebate, if I had known about the con issues I probably would have gone with a different brand.

Manufacturer Response:

Dear Customer,

We are sorry to hear you had trouble with our headset. We would like to hear more from you on your feedback regarding the Ceres 500. Would you be able to contact us so we can get more information/details?

Respectfully,


CMUSA Support.

Phone:
1-888-624-5099

Site:
http://account.coolermaster.com

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  • Matthew N.
  • 9/27/2014 4:54:58 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsCode 43 After 13 Days

Pros: Versatile.
Good quality sound.
Long USB cord.

Cons: Code 43 after 13 days. No longer works via USB on any operating system or hardware I own.

Manufacturer Response:

Hello,

I'm sorry to hear that your headset has appeared to have failed. Since you've already tried the headset on a multitude of devices/hardware. Please exchange this headset with Newegg or contact us, at Cooler Master, for a replacement. I have provided the link below to our FanZone and an RMA instructional link. I would recommend having your serial number and a photo of your purchase receipt. Register your product and then you can apply for an RMA under MY PRODUCTS. We will approve your request. Once you receive your RMA number, write it clearly on the shipping box to help expedite the process.

Instructional Link:

If you have any further comments or questions, please let me know.

Repsectfully,

Robert N.
CMUSA Support

P.S.
If you would like to commit to an Advance RMA where we authorize a cross shipment, please complete the following steps. Make sure you have your RMA number ready, call us at 888-624-5099.

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Cooler Master > 
Item#: 0TH-008N-00002
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