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Item#: 9SIA4P01ZS5892

Samsung 48" Smart 1080p Clear Motion Rate 240 LED HDTV

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    SMART TV Smart Hub Quad Core Processor Screen Mirroring Smart View AllShare Built in Wi-Fi PICTURE QUALITY 1080p HD Clear Motion Rate (CMR) 240 Wide Color Enhancer Plus SMART CONNECTIVITY AllShare Samsung Smart View (Mirroring/Clone View/Dual View) ConnectShareTM Movie Wi-Fi Direct

Learn more about the SAMSUNG UN48H6350

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Customer Reviews of the SAMSUNG UN48H6350

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  • Lisa S.
  • 5/14/2014 5:59:24 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

3 out of 5 eggsBuy with caution

Pros: Great picture. Setup was super easy. Interface is pretty intuitive.

Cons: Poor technology execution, and poor support. On my first call to support, the tech tried throwing the retailer under the bus, blaming them for selling the TV before it was ready for release (then why was it ever shipped from your factory?). That was in very poor form. There are many bad reviews on another site, with problems varying from apps not working to wireless not working, and no picture.

I first called Samsung about wireless problems a week and a half ago, and have endured 6 calls, most of which with people for whom English is not their first language so there was some difficulty communicating. After my patience ran out, I was escalated to what they called "Executive Support" (someone that sounded professional and US based) and have now got a day for a technician to come out. Hoping for the best. At least the picture looks good!

To describe my issue: The wireless adapter has problems seeing wireless networks. When you go to network setup and select wireless, it searches then eventually gives up without an error message. I question whether the latest firmware update rendered it completely inoperable, because it did detect wireless networks on a couple random occasions and then since the firmware version 1110 update this weekend, it went completely kaput, regardless of resetting the tv.

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Item#: 9SIA4P01ZS5892
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