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Western Digital WD Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

  • Maximum performance for power computing
  • Dual processor speed
  • Rock-solid mechanical architecture
  • 5-year limited warranty
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Learn more about the Western Digital WD1002FAEX

Model

Brand
Western Digital
Series
WD Black
Model
WD1002FAEX
Packaging
Bare Drive

Performance

Interface
SATA 6.0Gb/s
Capacity
1TB
RPM
7200 RPM
Cache
64MB

Physical Spec

Form Factor
3.5"

Features

Usage
For Power Computing

Manufacturer Warranty

Parts
5 years limited
Labor
5 years limited

Quick Info

Warranty

  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years


Customer Reviews of the Western Digital WD1002FAEX

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  • Thomas S.
  • 4/20/2014 4:43:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsFairled in 6 months

Pros: WD Black - supposed to be the best

Cons: Two drives failed within a year. Thank goodness for the warranty

Did you find this review helpful? Yes No

  • Andrew L.
  • 4/18/2014 3:35:43 PM
  • Tech Level: Somewhat Low
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsWorked well when it worked

Pros: This worked really well when it did work. I had no issues with this drive for a little under a year.

Cons: I'm not very technically savvy, but I think the drive is dying. I've identified bad sectors on it, and most programs on it won't run. Based on what I've read, I thought this would last a few years at the very least before having issues (if any).

Other Thoughts: Not familiar with WD or Newegg warranties. First drive for a first build, wouldn't give up on WD just yet.

Did you find this review helpful? Yes No

  • Frank F.
  • 4/10/2014 1:06:27 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWorks Well

Pros: Functions well, quiet, still works 3 years running.

Cons: None

Other Thoughts: Can capture video without frame loss as long as its connected to the motherboard sata ports.

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  • Lionel D.
  • 4/9/2014 6:30:00 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsFunctioned for 3 months

Pros: Fast transfer rates, quiet performance

Cons: Suddenly failed, as hard drives sometimes do.

Other Thoughts: WD is generally reliable. This hasn't happened very often in over 15 years building computers.

Manufacturer Response:

Dear Customer, we want to extend our apologies for the issue you have experienced. We will stand by our warranty policy and replace your drive for you. Follow the link below for more information.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8

If you feel at any time that our support team can be of further assistance in providing you with a positive resolution to your concerns, please do not hesitate to contact us directly at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • Jonathan J.
  • 4/8/2014 8:34:47 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGood stuff

Pros: Always a great value

Cons: Not as fast as an SSD

Other Thoughts: I've used over a dozen of the WD Black Series drives without a single problem. They'll continue to be my go-to platter drive as long as SSDs stay too expensive.

Did you find this review helpful? Yes No

  • Gordon H.
  • 3/29/2014 3:34:12 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWorks

Pros: Works

Cons: none

Other Thoughts: 14 months, no problems, heavy use.

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  • Joseph L.
  • 3/28/2014 12:23:19 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsShort Life

Pros: Detected right away, ran great for about 3-4 months then died

Cons: Died after roughly 4 months of usage as a storage drive, ran WD's Digital Data Lifeguard extended test and came back as a fail. was hoping this HD would last for at least 2 years, very dissapointed

Manufacturer Response:

Dear Customer,
We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your concerns. Please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • Patrick S.
  • 3/27/2014 7:44:24 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

3 out of 5 eggs

Pros: Plenty of space, great price

Cons: Drive started off quickly but within a few months a small click started. A few months later the clicking got worse and it has begun to cause the system to hang on large file jobs.

Other Thoughts: I have used this drive for two years so far as my primary OS drive. It is now being replaced due to my need for more storage but I would likely buy one again for a media server or other system that does not need constant, heavy file operation.

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  • Rumen D.
  • 3/26/2014 9:29:32 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat Drive !!!

Pros: I used this drive as my main drive for over 3 years. Knock on wood, I've had no problems with it whatsoever. I had all of my pictures, and software installed on it and its solid rock !

Cons: None

Other Thoughts: Since I got an SSD for my OS, I use this drive for storage only, and sometimes takes more than 6-7 sec to kick in afte idling.
Make sure you handle HDD's with care as it would extend lifetime significantly !

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  • Anonymous
  • 3/26/2014 12:47:02 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsNot impressed

Pros: - Stores data

Cons: - The first arrived with bad sectors
- Replacement is very loud
- Mediocre performace

Other Thoughts: Before ordering one of these, I had an old Seagate SATA II drive that had served me well for a few years, but I figured it was a good time to expand my amount of storage. I wish I would have taken into account the satisfaction I had gotten from my Seagate when purchasing a new drive because, as the title of this review states, I'm not at all impressed with this drive, especially in comparison to my Seagate.

The first of these drives I ordered arrived with bad sectors. However, the problem didn't become apparent until after I had used it for about a week or two and had accumulated a large amount of data on it. My first step was to attempt to fix these bad sectors. After having Windows repair the drive, everything seemed fine - for a while. I was sad to find out that the problem persisted. I tried repairing the drive a couple more times, but was without success. I finally decided to back up the drive and send it back. Only problem was it wouldn't back up properly. All of the data I had put on it was lost. I must say, though, that the RMA process from WD was much more satisfying than most of my other experiences with returns. The replacement arrived quickly and without hassle.

The second drive works much better. No bad sectors, no issues. That said, it's loud. Very loud. Because I'm not too educated on how a hard drive should function, I assumed that was the price to pay for a higher performance hard drive. Then I tested it. I found that it had speeds only marginally faster than my old Seagate, which I should mention is almost entirely inaudible.

Conclusion: I don't plan on purchasing any more WD drives. If I have to get another hard drive before eventually going to SSD, it'll be a Seagate.

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  • Parker M.
  • 3/22/2014 2:17:08 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsVery good basic drive

Pros: Very good drive for storage, much better than an SSD for large amounts of data, good price.

Cons: I wish it was as fast as an SSD, but that's only a wish.

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  • greg c.
  • 3/21/2014 7:52:48 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWD 1TB BLACK WD1002FAEX

Pros: Well... seeing how the 1st one arrived DOA & the 2nd just died, what positive can I say except for Newegg's prompt attention & concern - 5egg's to them & their service

Cons: since I'm now paying for data recovery - yes, backups are something I preach preach preach, then I waited a couple weeks past norm. Lost Billings so hope they can be recovered! 2of 2 is not a good statistical record so will have to ask the data recovery folks who they DO NOT SEE!

Manufacturer Response:

Hello Greg C, we apologize for the continued inconvenience you have experienced with your drives. Western Digital is determined to address and resolve all issues relating to any customer concerns. We recommend maintaining a backup of your data at all times, as a best practice to ensure the availability of your information and minimal potential data loss. There are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few. In any scenario, data recovery is not a failsafe. For assistance with different backup solutions, please visit the information provided by the following links.
Recommendations on how to back up data
http://wdc.custhelp.com/app/answers/detail/a_id/1055

Data Recovery Partners
http://support.wdc.com/recovery/index.asp?wdc_lang=en

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

Did you find this review helpful? Yes No

  • Matthew K.
  • 3/21/2014 4:34:41 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWorst HDD i have ever owned

Pros: Well I guess it isn't super expensive

Cons: The hard drive failed and i had to pay for the RMA shipment, The replacement just failed again yesterday. I wish I would not have bought this thing.

Manufacturer Response:

Dear Customer, we apologize for the continued inconvenience you have experienced with your device. Western Digital is determined to address and resolve all issues relating to any customer concerns. Please be aware that WD hard drives are precision instruments that can be affected by rough handling, vibration, or electrostatic discharge (ESD). All Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our resellers.
We understand your situation and would appreciate the opportunity to assist you directly in order to address any concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Luther E.
  • 3/18/2014 9:46:03 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsGreat hard drives

Pros: Fast and reliable. The company shipped as soon as they received the order, but it did ship from China, so it took a little while. However, no complaints..!!

Cons: None

Other Thoughts: I've bought these through Newegg before and love them..!! Lots of storage, and SATA III speed! The only thing faster is SSD, but they are pretty expensive, cost-wise, when it comes to storage space requirements. Yes, there are probably some 10K RPM drives still out there for sale, but I've had several gernade on me over the years, so I will not go there again. These drives meet my needs, are relatively inexpensive, and none have died on me. You should buy one or more of these from Newegg if you need storage space and/or a fast and reliable hard drive. Windows Experience rating for these drives is 5.9, but do not let that fool you. They actually are fast..!!

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  • Ronald D.
  • 3/18/2014 1:22:39 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsWD Black WD1002FAEX 1TB

Pros: Newegg gave me an immediate RMA for this DOA drive.

Cons: This drive arrived DOA. The 2nd western digital drive that has been defective, (1) green & (1) this one black. since I've been buying drives, only western digital have been bad

Other Thoughts: I give Newegg a 5 egg+ for great RMA responds

Manufacturer Response:

Hello CHILI, it is unfortunate that you experienced a faulty drive. Western Digital takes great care in ensuring that all of our drives are in good working condition before they are shipped to our retailers. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like to assure you that what you have experienced is something abnormal.

If we can be of any assistance to you, please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • David B.
  • 3/16/2014 11:44:49 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat 1TB Drive

Pros: This drive appears to be sturdy and well-built, it was recognized by my Win 7 system without problems, it runs quietly, performance is good, and functions perfectly on all appropriate diagnostic software (see below for caveat). No complaints so far.

Cons: None (with caveat discussed below).

Other Thoughts: Before using a new hard drive, I always connect it to a system that is known to be functioning normally and I run diagnostic programs on the drive to confirm that the new drive is also functioning normally. In the case of this WD1002FAEX 1TB hard drive, I first connect it to a SATA port on an old computer running Windows Vista 64 bit. After Windows started, the driver installed automatically, the drive was recognized by Windows, and everything looked OK. Then I booted into DOS and ran DLGDIAG v. 5.20 (downloaded from the Western Digital website). When I tried to run the Short Test, I got the following error message: "Missing Test Tracks, Contact Support," Error code 0229. I subsequently ran the Write Zeros routine on the whole drive without an error message. But when I tried to rerun the Short Test, I got the same error message. I subsequently ran the Seagate SeaTools for DOS (v. 2.20) Long Generic test on the drive and got no errors. I contacted Western Digital Support and was told that this problem results from a bug in the DOS versions of DLGDIAG v. 5.20. They recommended that I run the Data Lifeguard for Windows version of the program. I subsequently did so and found no errors. The drive seems to be working fine. Interestingly, at the same time, I also purchased and analyzed a WD2002FAEX 2TB drive using the same procedures. The WD2002FAEX 2TB drive passed all tests normally using the DOS DLGDIAG v. 5.20 program. Therefore, this bug in the DOS DLGDIAG was specific for the 1TB drive in my case.

My build components are as follows: Antec Gaming Series One black steel case, GIGABYTE GA-Z87X-UD3H motherboard, Intel Core i7-4771 Haswell 3.5GHz LGA 1150 processor, Dynatron K17 92mm CPU cooler, Microsoft Windows 7 Professional SP1 64-bit, COUGAR A760 model CGR B3-760 760W power supply, CORSAIR Vengeance 16GB (2 x 8GB) 240-Pin DDR memory, LG Black Blu-ray Burner model WH14NS40, LG Black Blu-ray ROM model UH12NS30, AFT PRO-57U USB 3.0 ports and card reader, ASUS Xonar Essence ST PCI Audio Card, Crucial M500 240GB SATA 2.5" 7mm SSD, Western Digital WD Black WD1002FAEX 1TB HDD, Western Digital WD Black WD2002FAEX 2TB, old/recycled HDDs: WD 320 GB WD3200AAJB and Seagate 200 GB ST3200822A, StarTech 1 Port PCIe IDE Controller card (for old recycled IDE hard drives), StarTech PEX1394B3LP PCIe IEEE1394 card, U.S. Robotics USR5638 V.92 PCIe Fax modem.

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  • Jerry R.
  • 3/15/2014 5:50:37 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBuyer beware!

Pros: Worked for 6 months.

Cons: I originally ordered two of these so i hope the 2nd one doesn't fail.I bought them for a new daw build so i was hoping for something that would last lesson learned.

Other Thoughts: I RMA my doa drive and just received my new one.I got ready to load windows,but found it already had windows 7 installed on it with 3 user account on it.How the heck does that happen?I also checked the warrany on the new drive and it shows it will be out 6 months.

Manufacturer Response:

Dear User, we apologize for the continued inconvenience you have experienced with your device. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances.

You may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Jerry R.
  • 3/15/2014 11:16:53 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsmove on

Pros: none

Cons: Died in less than a year.Symptoms: Slow read/write speeds even under no stress. Drive simply wouldn't spin up.

Other Thoughts: I just received my Rma hard drive with windows 7 installed on it LoL.I cant access the accounts(David,Scott,valued customer), but i'm not sure why it was not a new harddrive or re- formatted.shut it down

Manufacturer Response:

Dear User, we are glad to have your experience brought to our attention, and we would like to apologize for any possible inconvenience this may have caused you. We would like the opportunity to work with you directly to look into this further. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team member.

Did you find this review helpful? Yes No

  • Chris H.
  • 3/14/2014 1:59:43 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat gaming drive

Pros: Excellent product, well built

Cons: none

Other Thoughts: Have had this product for over a year and I use as a secondary drive and have alot of games on it and it runs great, best HDD I've owned!

0 out of 1 people found this review helpful. Did you? Yes No

  • MARC D.
  • 3/7/2014 12:19:10 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsSolid Hard Drive

Pros: Great Hard Drive. Get the next gen of it if you can, but this gen is solid!!!!!

Cons: None

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  • travis p.
  • 2/28/2014 11:01:15 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsclicking and freezes

Pros: I will have to get back to u on that...

Cons: I keep getting a clunking sound and then it just freezes sometimes it will work most of the time it clunks

Other Thoughts: irritated

Manufacturer Response:

Dear User, it is unfortunate that you experienced a faulty drive. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

For additional assistance, please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

1 out of 1 people found this review helpful. Did you? Yes No

  • Robert B.
  • 2/28/2014 7:34:26 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week

2 out of 5 eggsDisappointed but hopeful!

Pros: Great bang for the buck when I purchased at xmas on sale. Easy install. Not an SSD but good for a first time budget build.

Cons: Drive failed during Windows 7 installation portion of gaming rig build. Initial hardware checks were fine until loading the operating system. After 3 failed attempts to load windows and some troubleshooting it came down to the hard drive. Over the course of a few hours the MB would not POST without errors while the HDD was plugged in. Tested with another drive and it that one worked fine.

Other Thoughts: I bought this at xmas 2013 along with some other pieces towards a first gaming rig for my 14 year old son. We finally managed to get all the parts together and completed the hardware build on 2-27-14. On 2-28-14 we planned to finish up but fell short with the HDD failure. Since I bought this at xmas it is beyond the Newegg return policy. Hopefully the RMA with WD goes smooth and the replacement is good to go.

Manufacturer Response:

Dear Bob, we want to extend our sincere apologies for the issue you have experienced. We will stand by our warranty policy and replace your drive for you. Please follow the link below for more information.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8

If we are able to better assist you directly, you may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • Justin H.
  • 2/28/2014 8:24:53 AM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGood Drive

Pros: This drive is going on 3 1/2 years of usage... although not consistent usage. I use it as an external drive in a case, so my experience is limited to that. I have not had any problems with it, but I do plan to back it up soon since it's getting so old. I would recommend this drive even with all the poor reviews this gets. Most technology is a gamble these days anyway.

Cons: The write speed isn't that fast but it doesn't bother me often.

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  • Johnathan S.
  • 2/22/2014 6:42:38 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsWorked for a good while

Pros: Good Space, decent speed, bought it went the price was $109.99

Cons: Could have lived longer

Other Thoughts: Lived for 2 years then just died on me. Guess i need to go give it a burial. Look about theres other options

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  • Aaron F.
  • 2/22/2014 2:20:29 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsReliable and all-around solid

Pros: - Plenty of space for even the above-average user
- Fast (for an HDD, anyway :P)
- WD's 5-year warrenty, though I don't expect to need it.

Cons: - Not an SSD

Other Thoughts: This is another solid WD product that I've owned. I've used WD drives since my dad got me into them a while ago, and I've had no real issues so far. Sure, everyone comes across a dud every now and then, but Newegg or WD has also been quick to get me squared away. Don't be scared away because of someone over-complaining about a drive dying after several years or having to deal with a DoA - they're both pretty rare.

Do be aware, though, that there is a newer version of this drive available that is significantly more cost-efficient. It's the WD1003FZEX and is otherwise nearly identical.

1 out of 1 people found this review helpful. Did you? Yes No

  • Jeffrey H.
  • 2/21/2014 2:39:51 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWorks for me, as it should

Pros: Purchased to have larger local storage for stuff I didn't want on my NAS, and it does exactly that. Great read and write speeds, and no issue streaming media from it to the network when I need to. Primary drive on PC is a 300GB VelociRaptor.

Cons: None, works like it should.

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  • Jason P.
  • 2/19/2014 6:57:44 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsDOA

Pros: Drive space

Cons: Arrived DOA

Other Thoughts: Now I have to eat shipping cost to RMA. Hope the replacement doesn't come DOA. This will be my last Western Digital drive. I've always used Western Digital for YEARS, and never had a problem. From the looks of some of the reviews on this drive, it doesn't look too promising.

Manufacturer Response:

Hello,
Our apologies for the inconvenience this has caused you. We will gladly replace your device for you directly, at no further cost to you.
Please contact us at 1 (800) 275-4932, or through our support website: http://support.wdc.com/rs
Indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

0 out of 3 people found this review helpful. Did you? Yes No

  • Nathan E.
  • 2/19/2014 5:27:42 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat for Storage

Pros: I purchased this drive in July of 2013 and it has been running 24/7 in my 13TB unRAID server without issues. There is a lengthy pre-clear associated with using a drive unRAID which the WD passed with no issues. Basically every sector is written to and then read from, so any issues are detected prior to the drives use. Unlike some of the drives I've tried to use, this one had no errors.

I can't commend on speed because I use it in a storage array, but I can transfer data to and from my server at almost 100MBps. I do suspect this thing would be prett

I'm also a fan of this drive because being a WD Black, the spindle is attached at both ends, unlike the Green drives, which are not built as well.

Oh, did I mention this drive has a 5 year warranty? A few years ago, I wouldn't have bothered to bring that up, but these days, manufacturers are slashing their warranty periods.

Cons: It's a little on the pricy side compared to some of the other drives with similar specs.

Other Thoughts: If you're just going to be using this drive for storage, you might want to look elsewhere. There really isn't any need to spend the extra money on a 6.0Gbps interface and 64MB of cache. But, if you are using this as your OS drive, you can't get much better.

If you do ever have an issue with the drive, WD has always been phenomenal when it comes to replacements.

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  • John W.
  • 2/19/2014 5:22:20 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsJunk DOA 3of them

Pros: You have other options. Don't buy this one.

Cons: So I did read the reviews with all the DOA's but took the risk
anyway. Bad judgement on my part. First drive, formatted ok, then died in 4 days. I ordered another new one ASAP replacement was ordered, that was DOA too, in the meantime the first drive was sent back under the RMA, that was DOA too. Finally received a good drive, now after 30 days time limit I still have one that needs to go back to WD since I delayed processing another RMA under Newegg. Just fustrating when you are working on someone's else's system and they waiting for this whole process just to get a drive that works.

Manufacturer Response:

Dear user, it is unfortunate that you have experienced multiple drives issues, as our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. We understand your situation and will gladly replace your in-warranty drive directly, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

For additional assistance, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Jonathan C.
  • 2/16/2014 9:04:54 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsAwful. Just awful.

Pros: None.

Cons: I originally ordered two of these in December 2013. On the one I was using, I got read/write errors, SMART errors, files will not finish copying, bad sectors, etc. I RMA'd the one drive last month, got a new one. Now that my new rig is complete, both drives won't even pass the diagnostic test put out by WD themselves. Sending these back to Newegg, which is going to cost me money, just so I can get my original money back.

Other Thoughts: I have to say I'm surprised. I've been using WD drives for years, never had a single problem. This drive though? Absolute garbage. And the fact I paid money to get my first RMA replacement, only to now have to RMA the replacement back along with the other original drive... it leaves a bad taste in my mouth.

Manufacturer Response:

Hi Jonathan, we apologize for the inconvenience as this is not the intended experience for this product. We would like to assure you that what you have experienced is something abnormal. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. We would appreciate the opportunity to assist you with this, and any other concerns you may have, resulting in a positive resolution to your issue. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Be sure and reference this Newegg review when you speak with our support team, and we will connect you with the proper team member.

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  • Danny C.
  • 2/15/2014 5:03:58 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggs

Pros: Spectacular for gaming,and much more.Haven't had any lag since the hard drive was installed.

Cons: Haven't found/had any cons with this hard drive.

Other Thoughts: PC don't sound like it's choking,and the hard drive never over heats while I run multiple programs.

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  • Matthew B.
  • 2/15/2014 7:57:17 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsgood hdd

Pros: fast (for an hdd), solid packaging

Cons: slow delivery

Other Thoughts: Some of the other reviews here listed bad packaging as a con, but I think the seller may have received the message. The drive I received was in a cardboard box, well protected against dropping, squishing, or smashing with a plastic support structure.

The item shipped from California and (with free shipping) took almost 2 weeks to get to the east coast.

Overall good drive. Can't go wrong with this one.

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  • Michael Y.
  • 2/12/2014 12:46:22 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsBecame a WD Fan

Pros: I was a Seagate fan for years..However recently they products have went downhill. Now for the better part, this hard drive is great. It performs better than any hard drive I've had, the speed is easy to notice, well built. I got this for $85 which is a great price for this 1T. I still love is and it's still performing great.

Cons: None.

Other Thoughts: Give this hard drive a chance you won't be disappointed.

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  • Dustin L.
  • 2/7/2014 9:05:58 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat Drive

Pros: Would highly recommend to anyone. I have been using this for about 2 years and still works perfectly :)

Cons: None

Other Thoughts: If i would of known I would be maxing out the HDD i would of went for the 2TB or even 4TB. But can not compain with the functionality of WD's HDD so far

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  • Dan P.
  • 2/6/2014 9:22:41 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWhat happened?

Pros: Usually rock solid performance. I've bought at least a dozen of these.

Cons: I'm wondering if WD has stopped manufacturing these since the price has skyrocketed recently. I went to buy one and instead bought two of the 2tb FAEXs for the price of this 1tb drive.

Other Thoughts: I still have old XP computers and need to provide compatibility with these old systems. I like buying non-Advance Format 1tb drives particularly because 2tb is a lot of data to lose and copying 2tb disks take a long, long time. And I don't want to spend 20 minutes or more re-aligning the AF drives. Just wondering if they're going to be unavailable soon.

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  • David H.
  • 2/5/2014 2:37:37 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsWD black

Pros: Fast enough for me, lots of space.

Cons: Gets noisy after a while.

Other Thoughts: This thing was dead silent when I got it but now it sounds like a typical hardrive during use.

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  • Falisha B.
  • 2/5/2014 1:39:15 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsSurprised that my 3TB is lasting longer than this 1TB WD

Pros: Definitely the price. I got mine around Newegg's black november bonanza, so I was really excited to get a coveted WD Black HDD for a great deal.

Easy install, worked for the short amount of time I had it, not too loud - at least among my chassis fans and the like, and quicker than most drives. Warranty, too, if I can get a replacement done with little less headache than I have now.

That's about it, I haven't had it long enough to rate other aspects of the drive positively.

Cons: Dead after a surprisingly short SHORT time. I cannot believe that I was mistaken in worrying about my 3tb monster than this puny - supposedly reliable, give the size and label - 1tb wd.

Didn't last more than 2 months. Bad sectors all over the place, a 30+ hour disc-check, write/read errors every two seconds - completely regret this purchase. I thought this drive would last me at least a year and half, but it didn't even get past a solid 3 month sit-in.

It was meant to be my quick-access drive, but I guess that was a totally bad judgment call. Will avoid WD Blacks from now on.

Other Thoughts: I've always preferred WD products. I have an external 1.5tb drive that has been reliable for 3+ years, surprisingly. I also have 500g passport that has been great for about 6 months as well.

WD makes great drives, and I'm happy with what I've purchased from them. But I guess I should think twice about buying their internal drives.

Manufacturer Response:

Hello Falisha B, please note that this is not the typical experience with the product. It is unfortunate that you are experiencing problems with your Hard Drive. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. You may replace your device through our warranty page online below.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

If you feel at any time that our support team can be of further assistance in providing you with a positive resolution to your technical concerns, please do not hesitate to contact us directly at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs

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  • Jan H.
  • 2/4/2014 9:03:14 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWD Black 1T

Pros: No problems so far. I have it in a open dock so that helps with keeping it cool.

Cons: It does run pretty warm and I don't know if I would put it inside a computer without lots of air passing over and around it. I have it in an open dock and i think that's where I will keep it.

Other Thoughts: What with the high failure rate of some drives now days I can only hope that my drive will last. I have old 80 gig Maxtors that were purchased in 2000 that are still going strong. I hope to get the same mileage out of my WD drives.

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  • Angel T.
  • 2/3/2014 9:43:21 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGood Harddrive.

Pros: Was only $100 when bought.
Storage Space

Cons: Uncomforting noises.

Other Thoughts: Used in my first ever PC build.
I have added a graphics card and upgraded memory on my old family PC before, but I have finally been able build my own.

Was considering going with a SSD and regular HDD combo, but went with just this to save money. No disappointments yet. This is a great harddrive. Has lasted me since September when I got my PC parts.
HOWEVER there are random times when it makes noises when I browse files through windows explorer. Very rare occurrence, but still makes me feel uneasy. No failures as of yet, thankfully.

Would not recommend 1TB of storage space for someone who wants to make and edit lots of videos, or anything of the sort, as they quickly eat up HDD space. Other than that, this is a good product.

Specs:
CPU: Intel Core i5 3750k (w/ Hyper CM 212)
Mobo: ASRock Extreme4 Z77
GPU: EVGA GTX 760
RAM: 8GB Corsair Vengeance (4 x 2gb low profile sticks)
PSU: Corsair ATX 760w
HDD: Western Digital Caviar Black 1TB
Case: CM Elite 430

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  • Anonymous
  • 2/2/2014 9:00:21 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsFirst was DOA, Second is LOUD

Pros: - Fast enough to give me decent start up and load times
- One of them works

Cons: The first of these drives I received came with a pretty terrible problem. I didn't actually notice it until I tried to transfer a movie from my hard drive to and SD card. The transfer stopped and after a while gave me an I/O device error. By this time I had quite a bit of data on the drive. When trying to back up my data, I got the same error. I did my best to get as much data off of this drive onto a Seagate drive I had (which, by the way, has been going strong for years) and RMA the drive.

The second one works but is much louder than the first. When writing data to it from my other hard drive, it just about drowns out all the sound from my already loud computer. But it works and has a decent speed I guess.

Other Thoughts: Can't recommend it. I'll have to suggest buying a Seagate drive as, like I said, the one I have has been working perfectly for years. Many years.

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  • kirk s.
  • 2/1/2014 11:20:43 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsIt was dead before I got it.

Pros: none at all.

Cons: It was broken on arrival. S.M.A.R.T. system says it is bad on the 1st boot.

Manufacturer Response:

Hello there Octive, we regret hearing that you received a drive that is not working for you. Our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would like the opportunity to assist you on this case and answer any questions you may have on this issue. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Mark D.
  • 2/1/2014 5:17:38 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsWhat has happen to WD

Pros: New hard drive from RMA. This worked great and has worked under test load as well. Over all happy but it was the first one out of 4 that was DOA. Will see if it stands the test of time. The other 3 I have are running very strong never a problem and are reaching their 5, 4 and 3 years so far as I built a new machine every year. I will be building another new machine this year and will use a WD HD again just hope it will work first time around.

Cons: First one DOA. Paid shipment to send back.

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  • Andrew T.
  • 1/30/2014 7:17:37 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat performance/price when purchased

Pros: Solid performance; no reliability issues after multiple years

Cons: N/A

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  • Randolph B.
  • 1/29/2014 6:12:59 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsPlenty of room for the casual user

Pros: Lots of space. Five year warranty, Good price. Good reviews.

Cons: Receive two out of five drives DOA. Slight chattering (normal Hard Drive light sporadic clicking) noise when accessing drive, distracting but okay. One returned to Newegg and one to Western Digital. Newegg's took a week from California to get and Western Digital took two days!

Other Thoughts: I blame the DOA's on the packaging from Newegg in New Jersey. One of the two Hard Drives was sitting on the bottom of the cardboard box and the bubble packing was on top of it. The one I received from California and one from Tennessee were packaged good . Newegg may want to look into its packing of Hard Drives

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  • Gordon B.
  • 1/29/2014 2:45:00 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

3 out of 5 eggsLoud Drive

Pros: Reliable...so far. I have had this for a year now and no issues.

Cons: The drive is incredibly loud. I put tape between the drive and the mount in order to deaden the sound when the drive is accessing data. While that helped, it is still loud. The read/write speeds aren't what I hoped they would be. I purchased my first WD drive about 12 years and was disappointed then as well.

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  • Don M.
  • 1/29/2014 10:04:58 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsTons of Space

Pros: Quiet, powerful, and tons of space to put my games!

Cons: None

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  • william a.
  • 1/26/2014 6:10:37 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsWestern Digital WD Black WD1002FAEX 1TB

Pros: Well I guess I got a bad one. I know WD Blacks are supposed to be the best but this one lasted about a month. I should have sent it back as soon as I got it because the box all the items came in was damaged and I had problems getting a different PC to reconize it. I always check hard drives before I install them. I guess I let this one slip by thinking it was a fluke. Had to RMA for a refund. 3 eggs because I still like WD but I think I will start buying my HD's locally now because of the way they are handled in shipping.

Cons: Full of bad sectors. WD Lifegaurd Diagnostics didnt even finish because it said it had to many bad sectors. This was a first for me.

Other Thoughts: I will still purchase WD and Seagate locally.

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  • thomas j.
  • 1/25/2014 7:19:00 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsI'm a WD fan but...

Pros: solid brand usually, fast

Cons: Two of these failed after a couple of weeks - Got a popup in win 7 pro telling me both drives had I/O errors. WD diagnostics tells me the same - could not even run the tests due to SMART status 'fail' - bad raw read error rate.

Thought it odd that both drives failed for the same reason - checked the MB SATA ports with different drives: no issue.

Other Thoughts: I'm RMAing for replacement - I'm confident this was a fluke and will try these again.

I'm an optimist: 3 stars

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  • jacob s.
  • 1/25/2014 10:34:00 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggs

Pros: quiet, cant ever hear it over my fans.
fast

Cons: none

Other Thoughts: would purchase another

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  • Ralph M.
  • 1/25/2014 8:41:31 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsNewEgg Rocks

Pros: This is the best deal i got for my rig, WD Black HD is great for storage and is very fast.

Cons: None

Other Thoughts: wish i had bought 2

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  • Michael B.
  • 1/24/2014 8:43:50 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsKeep backups

Pros: 1TB, Kind of cheap. Not a horrid hard drive when it worked. Honestly it would have been nice it if lasted long

Cons: Died in less than a year. RMAing it now. Symptoms: Slow read/write speeds even under no stress. Drive simply wouldn't spin up.

Manufacturer Response:

Dear Customer, we appreciate your feedback and apologize for any inconvenience you may have experienced. We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please use the following link for our replacement procedure.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

If you have any other questions, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs

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  • Vichith S.
  • 1/24/2014 12:27:02 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

1 out of 5 eggs3rd RMA!!!! good luck!

Pros: not much

Cons: noisy compared to my Samsung F1, 3rd RMA since december!!

Manufacturer Response:

Dear Jettto,
We apologize for the inconvenience as this is not the intended experience for this product. Please note that all Western Digital products are tested and determined to meet WD's stringent quality standards before they leave our warehouse. There are many variables that could affect the drives integrity between leaving our warehouses prior to being installed in a computer.
We would appreciate the opportunity to assist you on any problems you may have directly with a positive resolution. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/ and indicate your Newegg experience. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the product’s defect.

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  • Douglas E.
  • 1/22/2014 10:58:16 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsPiece of Junk

Pros: Easy to install and worked right out of the box.

Cons: Just died yesterday after less than 2 months. Luckily my son was using it for a backup drive only. I have owned several WD hard drives over the years and never had a problem. I guess my luck ran out. In any case, because I bought it as a Christmas present, I'm beyond the return windo.

Manufacturer Response:

Dear Douggie, it is unfortunate that you have experienced a drive failure. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. We will stand by our warranty policy and replace your drive for you. Follow the links below for more information.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8

For additional assistance, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Berani H.
  • 1/20/2014 9:23:46 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsNice and quiet.

Pros: Runs quiet and fast. Not SSD fast, but good enough for me

Cons: None yet

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  • Marco V.
  • 1/19/2014 8:19:00 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsgive WD Black a 2nd chance

Pros: Reliable, fast, not too loud. Warranty is unbeatable.

Cons: none.

Other Thoughts: I originally bought a WD black in feb 2013, and it would spin up- click- spin up- click, connect, disconnect, spin up- click.. etc... got a refund and gave it 1 star. Gave them another chance in may 2013, and this one has given me NO problems... until a defective graphics card completely destroyed my system, taking out my 700W PSU and two hard drives- but that's not at the fault of the HDD. So I would say No Cons. Actually just ordered another one, so I'll have one in my Mac running all my Audio Production soundbanks; and the original in my PC doing the same as I transition my studio over from the PC over to the Mac Pro... (Running protools 10 or 11, waves plugins, and native instruments on a PC is a nightmare- Crash.. load- Crash..load- Crash.. think about loading- Crash.. I can't take it any more..)

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  • Ronald D.
  • 1/18/2014 9:31:23 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWD Drives - Best in Business

Pros: I purchased 4 of these drives in 2010 for a Sans Digital RAID box that I purchased. Going on 4 years later, I've had ZERO issues with these drives. As a IT professional, I will only purchase WD drives. My opinion is that while all of the other brands may have varying levels of quality, they are, for the most part, not worth purchasing. WD will get my business 100% of the time, when I need to purchase a drive.

Cons: None.

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  • John P.
  • 1/18/2014 3:58:43 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggs

Pros: Worked as good as you would expect one to. Fast, Smooth, flawless and very quit. Almost makes you think its a SSD drive at least the Plextor Pro that's on my main system.

Cons: None

Other Thoughts: First one didn't work so well just enough to waste your time. You real need to run Western Digitals hard drive tester application before taking for granted that's there's not going to be anything wrong with it.

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  • Gregory D.
  • 1/16/2014 8:13:54 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggssaid to be durable, fast for HDD.

Pros: fast, durable. had WD in the past with no issues, and this is supposed to be their best. won't buy any other brand of HDDs.

Cons: forgot to partition this on build. using as a 2nd drive, but quickly fixed within windows. very easy.

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  • Michael K.
  • 1/15/2014 5:28:13 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsUnhappy

Pros: Solid Drive

Cons: Arrived DOA

Other Thoughts: Review the RMA requirements VERY carefully. NewEgg denied my claim simply because the date of purchase was written on a small part of the metal cover. Terms of Return do not state anything about this disqualification, yet not even an offer to repay the wasted shipping on a DOA device. Let the buyer beware!

Manufacturer Response:

Dear Customer, it is unfortunate that you are experiencing problems with your replacement Hard Drive. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to work with you directly to resolve any questions or issues, resulting in a positive customer experience; please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/ and mention this Newegg review so we can direct you to the proper support team.

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  • Raveendra K.
  • 1/15/2014 3:56:05 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsDisappointed

Pros: None really...

Cons: Moved almost 500gbs of data onto drive Tuesday night. Wednesday morning it starting taking forever to load files. Run WD diagnostic software and it doesn't even get 5 seconds into the test. RMA'ing the drive today.

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  • Troy P.
  • 1/13/2014 4:32:04 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsNice Drive

Pros: Western digital 1 TB 6.0GB/s
it's a nice drive plenty of space for the average user fast interface hard to beat it for performance/price/size

Cons: none it works good

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  • Sean R.
  • 1/13/2014 1:59:11 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsGood Drive, a bit noisy

Pros: Storage
Decently Cheap
Decently fast
WD

Cons: Noisy

Other Thoughts: I can confirm the other reviews, this thing makes noise. Not a whole lot, but it makes me a little sad coming from a laptop who's (hitachi) HDD was inaudible. This drive is about as loud, if not, slightly louder than my whole computer with fans cranked up in the heat of a game. But alas, it gets the job done, and nicely too.

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  • Carol A.
  • 1/13/2014 10:48:22 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsWestern Digital Still Makes Junk 10 Years Later

Pros: Drive is fast. Scored around 129 on a test that was showing 84 or so for the other drives in the system. Not much slower than a striped array that scored 169.

Cons: DOA.

Installed in computer. Put music collection and some video on it. Drive did not want to complete copy process. Tried playing song but it stopped halfway through with "file corruption error". Then ran Seagate Tools Short Drive Test which reported a "fail" multiple times.

The drive had to be returned, which of course meant the money saved by purchasing it at a sale price was spent on shipping the dead drive back to Newegg.

Other Thoughts: About 10 years ago I bought a brand new WD drive to put a video collection on for safe keeping. Didn't touch the drive for a month. Decided to watch a video and the drive was dead. A video collection that took years to put together was gone on a brand new drive. I never bought a WD drive again.

Fast forward 10 years and the only choice in new hard drives is WD or Seagate. Seagate drives fail constantly according to reviews, while WD Blacks got good reviews. So when the WD Black went on sale I went ahead and bought one.

WD should really fix their quality control because it will be another 10 years before I purchase any more of their drives.

Manufacturer Response:

Dear Customer, we want to extend our apologies for the issue you have experienced. Please note that all Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our resellers. There are many variables that could affect the drives integrity between leaving our warehouses prior to being installed in a computer. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8
We would like the opportunity to assist you on this case and answer any questions you may have on this issue. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Jack R.
  • 1/12/2014 3:28:06 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsSolid Drive

Pros: Quick drive, no cluster errors after 2+ years.

Cons: None so far.

Other Thoughts: Running on my system for 2+ years now, flawless operation on demanding configuration.

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  • Chris V.
  • 1/12/2014 1:22:01 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsLoudest Hard Drive ever made

Pros: Somewhat speedy

Cons: Extremely loud

Other Thoughts: The first one I ordered failed in 2 weeks so I had to RMA it to Western Digital. The second one I got is fine but it's just loud. It it so loud I have to turn up the volume on games or put on headphones just so I can't hear the constant BRRRRRRRRRRRRRRRR this hard drive makes when accessing data. Normally I don't complain but this noise is ridiculous.

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  • Grant C.
  • 1/11/2014 1:22:03 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsNo problems

Pros: Purchased 2 of these on sale for $75/each. Great price. Seem to work fine. Configured them in a mirrored setup for data storage. Have an SSD for the OS and apps.

Cons: Not sure about longevity yet but with the mirror I should be covered if one fails.

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  • Borys R.
  • 1/11/2014 12:15:48 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBad apple?

Pros: make no sense to list pros if it goes bad after less then 3 months

Cons: Failed in less than three months. Started to give a lot of read/write errors, now not impossible to format...
May be just my piece was bad, but wiped out my trust to WD...

Manufacturer Response:

Greetings, we are very sorry to hear that your drive did not function so soon after it was delivered. Please note that there are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few.

We understand your situation and will gladly replace your in-warranty drive, as our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/ for any questions you may have.

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  • Taylor M.
  • 1/10/2014 7:28:27 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsGood but loud

Pros: Very good amount of space
Probably the fastest HDD you can buy right now
Good for games
Boots up Windows Fairly Fast

Cons: Pretty loud - I was concerned that my HDD was failing at first, but I've read it's somewhat common for WD so I'll just be keeping an eye on it's health. So far it's great, though.

The Price - it used to be a lot cheaper when I first put it onto my wishlist. I don't know if I'd get this for 110$ if you're on the fence.

It's not an SSD but I knew that coming in.

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  • Austin J.
  • 1/9/2014 4:26:18 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsWestern digital semi success

Pros: I have bought 3 of these one for my friends computer and the other two for mine. the two that work are fast! load times are great.

Cons: one drive worked for a bit but then was loading things awfully slow. I ran a smart test with speedfan and unfortunately the drive was showing signs of prefailure which was depressing since it was the quieter of the two I got for myself. I am in the middle of a rma and trying to determine the cheapest way to return it. shame. first time a WD drive failed on me

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  • Vince P.
  • 1/9/2014 8:50:56 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsRMA success

Pros: Replacement drive arrived with a surprise. I was given a 2Tb model to replace my 1Tb drive that arrived with hundreds of bad sectors. Installed into my Storm Trooper case quickly and easily, loaded Windows 7 smoothly. So far running quietly and much quicker than my old IDE drive.

Cons: Had to pay for shipping bad drive.

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  • Brandon D.
  • 1/6/2014 3:11:18 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsVery loud

Pros: Works
Boots windows rather quick (15 seconds)
Large hdd, price was good for 1tb

Cons: Very, very, very, very, very loud.
Writes stuff pretty slow(but reads it pretty fast, which is weird.)

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  • David S.
  • 1/6/2014 2:23:07 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGread hard drive

Pros: Large capacity. Fast for a mechanical drive. Ruduced loding times from a OEM 5400 rpm drive. inexpensive compared to a SSD.

Cons: Speed not even comparable to a good SSD.

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  • Kevin A.
  • 1/3/2014 6:57:49 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsSpeedy with lots of room to spare

Pros: - Large capacity
- Fast!

Cons: - Intermittently noisy

Other Thoughts: - Although this drive is noisier than I expected it to be, it's definitely not a deal-breaker. The speed and capacity is an excellent to the SSD serving as my boot drive.

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  • Valerie G.
  • 1/3/2014 2:45:06 PM
  • Tech Level: Low
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsNot happy!!!

Pros: None yet.

Cons: Product didn't work.

Other Thoughts: I ordered this as a gift for my son for Christmas. He wanted to build himself a new computer and started the project less than a week after Christmas but the project was held up due to the hard drive didn't work out of the package. As to date, no one at Newegg has tried to make it good with us. Probably won't be buying computer parts here again.

Manufacturer Response:

Dear Sam, we want to extend our sincere apologies for the issue you have experienced. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

Please consider contacting our support department in the future when situations with Newegg like this arise. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Todd L.
  • 1/3/2014 1:51:35 PM
  • Tech Level: Somewhat Low
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsGood HDD

Pros: Used this paired with a SSD. Pretty good write times, I've had no problems with it so far.

Cons: None yet.

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  • Josh L.
  • 1/3/2014 8:53:57 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsdont get this drive

Pros: -good specs, and it shows...when it works
-fast
-good response time

Cons: -noisy
-died in 2 months
-HAVE TO PAY $15 dollars to ship these back!!!! Even though the customer service gave me this message:
"We understand your situation as an unfortunate experience beyond your control, and as such, we would gladly replace your drive for you with no further out of pocket expense. We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/."

Other Thoughts: It seems that recent stock it having some trouble with high defunct rates...
Both my drives went out within a month of each other, one made a terrible clicking then died while the other just failed to be recognized :(

Manufacturer Response:

Dear Customer, We apologize for the level of customer service you received. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members, and provide that world class service that we strive to achieve. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Andrew S.
  • 1/2/2014 9:32:28 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat HDD's RAID 0

Pros: I have 2 of these in RAID 0 on a 990FX mobo. I bought one of them in 2010 and the other a couple of months back. They both work exactly the same and I have no performance issues with them, and they are pretty fast. I have both of them heavily loaded down with over 200 full size (5-10GB's) games, including all of the latest high-end titles. I also just purchased a 128 GB OCZ SSD for 75 bucks, and I will be using it solely for Windows startup.

Cons: It doesn't go faster than an SSD, even in RAID 0. Not really a con for the price difference and capacity.

Other Thoughts: I could only with I had SSD's that were WD Black edition for the same price and capacity for maximum RAID-age.

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  • Joshua W.
  • 1/2/2014 11:23:24 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat Drive!

Pros: - Quiet
- Stable
- Longevity

Cons: - None

Other Thoughts: This is my third WD Black drive. I've never had an issue with Longevity or DOAs.

Absolutely love Western Digital!

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  • Ryan L.
  • 1/2/2014 8:10:25 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGreat drive. Any better than the blue series though?

Pros: Plenty fast for a boot drive. Good warranty and decent price.

Cons: I'm afraid I'm just not converted to WD's black series drives. I find the blue series to be a bit more reliable and just as fast in everyday use.

Other Thoughts: The way I see it, there are two types of hard drive configurations - A standard setup with any mechanical (7200RPM) drive or an SSD with a mechanical drive (any speed) for storage. Drives like the Western Digital Black, or even the Seagate Hybrid drives, are like some sort of middle ground between those two setups. Some may find value in them but frankly you might as well just go with a basic reliable 7200RPM drive or go big with a proper SSD and a storage drive for big files. As a system builder I never use the "in-betweens". If the customer wants a good reliable system I just use a run of the mill WD Blue, Seagate Barracuda or Hitachi Deskstar. If they want speed then I use an SSD (paired with any old mechanical hard drive if they need storage space). Done and Done. No muss no fuss.

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  • Reid T.
  • 1/2/2014 5:59:42 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWestern Digital WD Black WD1002FAEX 1TB 7200 RPM Drive

Pros: Rock solid dependable drive.
Good price when purchased.
5yr warranty

Cons: First one was DOA but that happens. Out the $14+ to ship back so in the end I almost paid full price for the drive.

Other Thoughts: Even without the discount I would rather purchase the WD Black drive than any other. I have a 500GB WD Black in another build running rock solid for over a year.

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  • Marc W.
  • 1/1/2014 7:56:59 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsWorth it.

Pros: Came in perfect condition. Boots to win 7 in about 30 seconds. Lots of storage, and no bad sectors!

Cons: none so far

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  • Anonymous
  • 1/1/2014 3:06:30 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

5 out of 5 eggsRMA issues resolved, pleased with the performance.

Pros: Very fast. Big cache of 64mb, lives up to its name.

Cons: Quite the noisy one, but that's most likely due to my case. Not an issue worth taking an egg off of.

Other Thoughts: After all the ugly drives coming in through RMA, I contacted a WD representative, who gave me 2 choices: A new drive; not recertified, or a SATA-2 model. I went with the first one. Drive came in quite fast. Got it working right away with windows 8.1 64bit. Has been working flawlessly ever since. A big thanks to WD and their awesome customer support.

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  • jackie g.
  • 12/31/2013 10:09:40 AM
  • Tech Level: Somewhat Low
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggswd1002faex

Pros: not a single glitch, bought this for a semi new build. drive and os. I have been buying wd black for years and have never had a problem.

Cons: this is my my third drive from them. no cons

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  • Thomas S.
  • 12/31/2013 9:29:08 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsIt Works

Pros: Fast.

$75.

It works.

Cons: None.

Other Thoughts: I put together a PC during the November-December sales period. I frequently saw this for $75. Don't pay more than $75 for this HDD.

Otherwise, this HDD works as advertised.

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  • James M.
  • 12/31/2013 8:13:44 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsBought 2, One Died

Pros: -Space
-Speed
-WD Brand
-Ease of installation

Cons: -Bought 2 and 1 died after 11 months of use.

Other Thoughts: Hard Drives typically do have high failure rates, that's just the nature of the beast and why I only deducted one egg. I bought two of these as stand alone hard drives from my computer system I built. One continues to work till this day, the other died about 11 months in.

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  • Brendan G.
  • 12/31/2013 7:54:07 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggs1 DoA otherwise great!

Pros: Fast Drive, inexpensive, works great!

Cons: 1 came DoA so I had to pay to ship it to WD, but with their program I should be getting a new one crossshipped soon.

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  • Richard F.
  • 12/30/2013 1:20:12 PM
  • Tech Level: Average
  • Ownership: more than 1 year

5 out of 5 eggsBest HDD I've used

Pros: Best HDD I've ever used. I have two of these in my desktop.

Music/Movie/Game storage on one, photos on the other.

Performs lots of writes on a daily basis, and I have yet to have problems with it. Going on over three years now.

Cons: 3.5" and not 2.5". Not a SSD, but that isn't really a con.

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  • Vichith S.
  • 12/30/2013 9:29:22 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggs5 years warranty but 2 RMA in 2 months

Pros: fast and good when working

Cons: unreliable, first rma in the 1st week, then another rma a month later. in the end, you'll be paying twice the price cause of shipping

Other Thoughts: avoid AT ALL COST!

Manufacturer Response:

Hello spaceballs, we are very sorry to hear that your drives did not function so soon after they were delivered. Please note that there are many variables that can result in a failed drive. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect with no further out of pocket expense to you. We would also like for you to give us a call so we may help you find the root cause of the problem. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • David D.
  • 12/30/2013 7:39:11 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFollow up after 1 year.

Pros: Durable drive after a year of constant use. Great multi tasking drive. I've asked a lot of it. (Other thoughts)

Cons: None

Other Thoughts: I have a Ceton TV tuner card in my PC. This is the drive designated as my recorded TV drive. It is constantly being recorded to & watched from while recordings are being converted from it to another drive. This hasbeing going on for close to a year now & this think has handled it like a champ.

The PC is never turned off as some things are recorded at night therefore this HDD is always in use.

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  • Austin T.
  • 12/28/2013 9:58:25 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggs

Pros: I've read other reviews and it's allegedly rather fast.

Cons: Unfortunately for myself, I had a defective hard drive, which is very frustrating because it was difficult to ascertain that it was broken. I bought another hard drive, and downloaded my OS onto that before I could even deduce that it could only be a failure of this hard drive. Extremely unsatisfied.

Manufacturer Response:

Hello customer, we want to extend our sincere apologies for the issue you have experienced. We will stand by our warranty policy and replace your drive for you. Follow the links below for more information.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8

How to physically install, set jumper settings, and set up a Serial ATA, EIDE, or SSD drive in Windows 7, Vista, XP, and 2000
http://wdc.custhelp.com/app/answers/detail/a_id/981

We would appreciate the opportunity to assist you with installation tips or troubleshoot any problems you may encounter. Please contact us at 1 (800) 275-4932, or via our support website http://support.wdc.com/rs/ and be sure to mention this Newegg review so we can direct you to the proper team.

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  • Mark D.
  • 12/28/2013 4:24:16 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsWhat has happen to WD

Pros: I have 3 WD hard drives already and never a problem on any. I have been reading a lot about bad hard drives from WD and hope they were wrong.

Cons: Got the Hard drive DOA. Checked everything 2 and cracking noise came out of it. For just a thought I started to load windows 7 in and sure enough it said no hard drive there. I have no IDEA what has happen to WD top seller but if I get another bad one I will change with much sadness. WD get your QC back in line before you lose more good people to other FAST

Manufacturer Response:

Hi, it is unfortunate that you are experiencing problems with your Hard Drive. All Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our resellers. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive with no further expense to you, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

For additional assistance, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

1 out of 1 people found this review helpful. Did you? Yes No

  • Igor S.
  • 12/27/2013 3:48:37 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsVery Good!!!

Pros: A year and couple months ago I built my first gaming pc and this was one of my choices. I used it for video editing and games. It runs quiet.

Cons: None

Other Thoughts: I ordered my first SSD and WD Velociraptor HDD, so this will be my third hard drive for storage. I'm satisfied.

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  • Richard L.
  • 12/27/2013 1:49:12 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsDefective

Pros: na

Cons: Died 2 weeks after install

Other Thoughts: This is the second WD problem I have had in the last 60 days. First, my WD "My Cloud" went bad. Actually, it never worked right. Then this. WD seems to have a QC problem. Buying Seagate now. Heck, might as well start the switch to Solid State drives

Manufacturer Response:

Dear Customer, We truly apologize for issues you have experienced with our products. We have specially trained technicians who are more than happy to assist with any issues or questions you may have with our products. We would appreciate the opportunity to work with you directly so that we can address and resolve your issues. We want to earn your trust in Western Digital products as our goal is to provide world class customer service, and part of that goal is to provide a positive customer experience. Please contact us directly at 1(800)275-4932, or our support website: http://support.wdc.com/rs/. By indicating your Newegg experience, we will route you to a specialist to further assist you.

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  • Travis K.
  • 12/27/2013 11:36:28 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGood HDD

Pros: Worked right out of the box. Just make sure to format and you are good to go. I use this drive for all the games I don't want on my SDD and I have had zero issues in 2 months of everyday use. Feels very fast for being a normal HDD. WD delivers as usual.

Cons: None so far

Other Thoughts: If you catch this onsale you can get a decent deal.

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  • Ryan F.
  • 12/27/2013 7:26:04 AM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDOA

Pros: Never had a problem with WD hardware before

Cons: This drive was dead from the get-go, began making a horrible ticking sound that quickly escalated as soon as it was powered up.

Other Thoughts: At least Newegg is great with RMAs

Manufacturer Response:

Dear User, it is unfortunate that you experienced a faulty drive. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like to assure you that what you have experienced is not normal. Please consider contacting our support department in the future when situations like this arise. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Our dedicated team of specialists would like to investigate the root of your experience with Newegg.

1 out of 1 people found this review helpful. Did you? Yes No

  • John L.
  • 12/27/2013 6:55:36 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggs2 out of 2 failed.

Pros: I put the black series in any sudo server setup. If they don't have problems in the first tests / 30 days, they usually run forever.

Cons: Even though I ran HDTune tests multiple times on the bench, the drive failed in the field after being in use less than 5 days. :bummed:
I really lost my $ having to replace the drive. I'm hoping the second site I can capture the data, else it's going to be another long night.

Other Thoughts: Test test test and then test some more. Trust but verify.
I'd recommend also copying 20-30 gigs of data to the drive a bunch of times before trusting.

Manufacturer Response:

Dear JuanOwned , we are very sorry to hear that your drive did not function so soon after it was delivered. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would like the opportunity to assist you on this case and answer any questions you may have on this issue. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

1 out of 1 people found this review helpful. Did you? Yes No

  • Langston D.
  • 12/27/2013 5:57:00 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat after RMA

Pros: Fast and very reliable.

Cons: The only thing is I had to get a RMA

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  • Dilan G.
  • 12/26/2013 1:40:11 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week

1 out of 5 eggsDamaged Out of Box

Pros: Nice drive if it wasn't damaged.

Cons: Would've worked great but it looks like Newegg employees played kickball with it before packaging it up, as the box nor the shipping materials were damaged. One corner had a dent in it so bad you can see the platter and part of the actuator through the crack between the top cover and housing.

Other Thoughts: Really anxious to get my new machine up and running but have to wait for the exchange, that I have to pay return shipping for!

Manufacturer Response:

Dear Dilan, we want to extend our sincere apologies for the issue you have experienced. We understand your situation and will gladly replace your in-warranty drive, with no further cost to you. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and to investigate the cause relating to this situation.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8.

Please consider contacting our support department in the future when situations like this arise. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate to our Agents you are contacting us on regards to your Newegg experience, and we will kindly route you to a dedicated team of specialists.

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  • Mr. C.
  • 12/24/2013 10:21:23 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsTwo ordered, one DOA.

Pros: I ordered two drives. One of them worked.

Cons: The other one arrived DOA. When I boot up, it makes annoying grinding noise and BIOS does not recognize it. Of course, Windows 7 does not see it as a drive. This HD is meant to be "Black edition" comes with 5 year limited warranty. It should offer far better reliability than the other cheaper counterparts and that is why I (and the others) selected it. Unfortunately, this drive simply fails to live up to my expectations. The faulty drive has been returned for replacement. I hope I will get a working drive at this time...

Other Thoughts: I paid three-day shipping to get these drives to make a couple of new computers for my kids as Christmas gifts. Due to this faulty drive, I need to go through painful procedure of shipping it back to Newegg (I paid return shipping even though it is a defective item case. I do not know if Newegg or WD will reimburse it. I will post again as things will settle down.) and waiting for a replacement. Me and my kids are simply unhappy - Ruined Christmas.

Quality assurance is very important for reliability-critical components like hard drives. Western Digital should realize this. If not, WD will perish. If they keep selling faulty "Black edition" drives like this, their reputation will get hurt and their once-loyal customers will turn their backs and never return.

Manufacturer Response:

Hello M.C., please note that this is not the typical experience with the product. Our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. We understand your situation and will gladly replace your in-warranty drive at no further cost to you, as we stand by our products and their associated warranties. We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs

1 out of 2 people found this review helpful. Did you? Yes No

  • Jason C.
  • 12/24/2013 7:03:07 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsHorrible Quality Control

Pros: They were on sale

Cons: I ordered 4 1TB models to use in one of my boxes. 3 of those four were found to be defective by HD tune pro and confirmed when they started knocking. I got my two replacements in already and 1 of those also is defective. So that makes it 5 drives I've gotten with only 2 being good *so far* I'm actually really uncomfortable about putting anything important on these drives and probably should have just sent the whole set back for a refund.

Manufacturer Response:

Dear customer, we want to extend our apologies for the issue you have experienced. All Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our resellers; however there are many variables that could affect the drives integrity between leaving our warehouses prior to being installed in a computer. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

Please consider contacting our support department in the future when situations like this arise. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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