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WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

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Learn more about the Western Digital WDBACW0030HBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBACW0030HBK-NESN

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Showing 196 of 196 reviews - Clear Filters

  • Anonymous
  • 7/1/2014 4:43:13 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsThis drive is proven to fail after mediocre usage

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: None. Unless a proven defective hard-drive that is somehow still being sold by Western Digital is a pro for you.

Cons: Drive failed one day when I was installing something from the drive, each file shown above the progress bar was taking several seconds to a minute for each small file most likely due to having trouble reading the drive. It also had a clicking noise every few seconds which may or may not have been a new problem or was like that all along. Then I canceled the install and waiting minutes for the safely remove USB thing to finally work and disconnected and reconnected. Basically had same problem and I disconnected same way about 3 times trying to use things then it just wouldn't get detected and only showed up in disk manager as uninitialized. I even used USB 2.0 the entire time I used the drive due to no ports supporting it (unaware that you could get a PCI port extension for usb 3) so don't expect slower drive writes and reads to make this drive work, it will simply failed. I lost everything, I had a separate drive with everything on it also but I deleted everything on it to temporarily make room for my new computer stuff. Now I have to spend months trying to clone the entire disk (hopefully, if it can even read just the RAW data even at all) so that I can try fixing it somehow and get it to initialize. The warranty is useless, who wants a new drive when you have to data to put on it? Useless, never buying from western digital ever again. Also take note that the warranty is 2 years and it did fail after about exactly 2, I would use that as a reliability indicator for other hard-drives as well. I even used it rarely with the only heavy usage being 2 or 3 times where I transferred the entire drive over night. Maybe if I was still using truecrypt (before I had a header problem with one drive, which turned out to be very easy to fix after all) I would consider a drive restoration service, one that western digital would never benefit from, but everything was unencrypted so ill have to do something myself, guess ill just spend thousands making a zero dust room to open the hard-drive up in. Think I'll put that off until never. Everyone regards WD hard-drives as the most reliable yet they still sell this worthless drive. Never going to buy from WD again, I've lost everything that was ever worth backing up.

Other Thoughts: You always see reviews like these on external hard-drives or DOA reviews which never happened to me, but for this drive it is a guarantee after 2 years of minor usage that it will fail. My first full blown hard-drive fail even though I used it at only usb 2.0 speeds the entire time! No excuse for this poor excuse of a hard-drive.

Manufacturer Response:

Dear Customer, we are sorry to hear you had a bad experience with your product. Since there can be a variety of reasons to which a drive may stop functioning correctly, we recommend replacing the cable and/or connecting the drive to a different computer to check if the issues persist. For additional information, please refer to the following link:
In addition, in the interest of troubleshooting, we recommend using our WinDLG diagnostic utility to verify the integrity of the drive. To learn more about the diagnostic utility, please refer to the following link:
http://wdc.custhelp.com/app/answers/detail/a_id/940

We would appreciate the opportunity to assist you directly so we are able to resolve this particular issue for you with a positive resolution. You may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Please be sure to reference this Newegg review when you speak with our support team and we will connect you with the appropriate team member to assist you.

Did you find this review helpful? Yes No

  • Anonymous
  • 7/1/2014 4:28:33 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsThis drive is proven to fail after mediocre usage

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: None. Unless a proven defective hard-drive that is somehow still being sold by Western Digital is a pro for you.

Cons: Drive failed one day when I was installing something from the drive, each file shown above the progress bar was taking several seconds to a minute for each small file most likely due to having trouble reading the drive. It also had a clicking noise every few seconds which may or may not have been a new problem or was like that all along. Then I canceled the install and waiting minutes for the safely remove USB thing to finally work and disconnected and reconnected. Basically had same problem and I disconnected same way about 3 times trying to use things then it just wouldn't get detected and only showed up in disk manager as uninitialized. I even used USB 2.0 the entire time I used the drive due to no ports supporting it (unaware that you could get a PCI port extension for usb 3) so don't expect slower drive writes and reads to make this drive work, it will simply failed. I lost everything, I had a separate drive with everything on it also but I deleted everything on it to temporarily make room for my new computer stuff. Now I have to spend months trying to clone the entire disk (hopefully, if it can even read just the RAW data even at all) so that I can try fixing it somehow and get it to initialize. The warranty is useless, who wants a new drive when you have to data to put on it? Useless, never buying from western digital ever again. Also take note that the warranty is 2 years and it did fail after about exactly 2, I would use that as a reliability indicator for other hard-drives as well. I even used it rarely with the only heavy usage being 2 or 3 times where I transferred the entire drive over night. Maybe if I was still using truecrypt (before I had a header problem with one drive, which turned out to be very easy to fix after all) I would consider a drive restoration service, one that western digital would never benefit from, but everything was unencrypted so ill have to do something myself, guess ill just spend thousands making a zero dust room to open the hard-drive up in. Think I'll put that off until never. Everyone regards WD hard-drives as the most reliable yet they still sell this worthless drive. Never going to buy from WD again, I've lost everything that was ever worth backing up.

Other Thoughts: You always see reviews like these on external hard-drives or DOA reviews which never happened to me, but for this drive it is a guarantee after 2 years of minor usage that it will fail. My first full blown hard-drive fail even though I used it at only usb 2.0 speeds the entire time! No excuse for this poor excuse of a hard-drive.

Did you find this review helpful? Yes No

  • Sean M.
  • 6/28/2014 8:41:45 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsDied after 1.5 years

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: Large amount of storage.

Cons: This device died after 1.5 years of use. Bought this because it is a Western Digital, now left without access to my files and backups. Event viewer filled with bad blocks / controller errors. Have to go back to the drawing board, but this is just disappointing. Maybe after five years, or ten years, I could see this failing. But less then 2 years in a server friendly environment with other drives also running without failures or issues leaves a bad taste in my mouth. Perhaps that is what I get for trusting 3Tb of data to one drive, or perhaps it is just a sign that even a name such as Western Digital is beginning to just pump out garbage. Buyer beware, I have never had a drive go so fast and so quickly.

Manufacturer Response:

Dear Sean, we are truly sorry to hear that you are unable to access your files. We understand your situation and would like to correct resolve this particular issue for you, resulting in a positive resolution to your overall experience.
Please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Be sure to reference your Newegg review when you speak with our support staff so we are able to connect you with the proper team member.

Did you find this review helpful? Yes No

  • Wallace P.
  • 5/25/2014 11:34:56 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggs3TB western external

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: Works perfectly. No complaints.

Cons: Everyone only reviews to COMPLAIN. Including ME. I wanted to give a complement to items that work great. This is one.

Did you find this review helpful? Yes No

  • Gene B.
  • 5/19/2014 7:18:50 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWD Poor Drive

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: Capacity, Quiet, Small External Case

Cons: Died after only 2 backup. This drive was only used for backing up & during the 2nd backup it stopped working. Couldn't connect to the drive, windows said the drive needed to be formatted. Let drive cool down w/o any effect.
Worst WD drive I've ever purchased.

Other Thoughts: I'm glad that most of my drives are Samsung, Toshiba, Seagate.

Manufacturer Response:

Hello gbkim, we are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please use the following link for our replacement procedure.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would like the opportunity to assist you further and answer any questions you may have relating to this. Please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • Mike D.
  • 5/11/2014 5:59:30 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsworking fine

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: USB 3.0. Size. I don't have this continuously plugged in. I like that it powers down when I dismount/unplug it. I don't have to reach for a switch, just unplug the usb cable. Has always recognized it when plugging it in to do occasional backups. I know not the best way but I feel it will extend the life of the drive.

Cons: no cons.

Other Thoughts: I've had good luck with WD products.
7 months and no problems.
I don't currently have USB 3.0 capability but will in the near future. looking forward to higher transfer rates.

Did you find this review helpful? Yes No

  • Brandon G.
  • 4/29/2014 9:18:46 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsNice Drive

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: Nice looking, tons of storage and fast!

Cons: Proprietary USB 3.0 connection to the actual case, mine broke and I asked WD if I could get just the adapter card and they said no, so instead of waiting I ripped the drive out of it's case and put it in my PC. It died on me about a week ago, but that may have been because it was 5 years old and I had just put it in a RAID 5 array.

Other Thoughts: I always go with Western Digital for my HDD choices because their advanced RMA policy (they overnight you a drive if you put up your credit card as collateral) is awesome!

Did you find this review helpful? Yes No

  • Jason H.
  • 4/17/2014 7:21:12 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBad after 125 hours and 24 starts

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: Nice case...
Encryption if you want it.

Cons: Fails
Encryption if you don't want it(Can't be truly disabled, ie: remove drive from enclosure and put into another computer, data won't be readable(so they say) tho removing drive voids warranty anyway.

Other Thoughts: I filled this sucker twice, 2.7TB or so, and ran Crystaldisk info each time, no errors. I go to copy data off onto another 'backup 3tB external USB drive and crc error and bad sector(s)...

All the lousy drives made today, they count on it to increase future sales I think...Timing is bad, gotta wait 6 months to send in for warranty replacement.

I would say don't buy!!!! but I can't since I can't recommend anyone else... Blu-ray maybe? :(

Manufacturer Response:

Dear Onlooker, we are truly sorry to hear about the errors with your drive. It is advisable to ensure you always have at a minimum, two copies of your digital data at all times, to avoid potential data loss, by running regular backups. Backing up your data protects you in case of a computer virus, data corruption, hardware issues, or electrical problems.
Recommendations on how to back up data:
http://wdc.custhelp.com/app/answers/detail/a_id/1055

We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you directly and resolve this particular issue for you with a positive outcome. You may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Charles M.
  • 4/5/2014 9:11:40 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsFast and Large

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: It is very fast when connected to usb3 and very large, mounts in most linux distos fine.

Cons: Not so sure I like external drives which have significant spurious hypervisors running between the usb port and the spinning disk. I understand what WD is using it for (encryption, disk setup, ???, etc) but I'm just not a fan. I'm only taking a star off because I know very well I'm Tinfoil type and most normal people don't care. The drive does work great.

I would like to know what that connector is all about though.

Did you find this review helpful? Yes No

  • Jeff L.
  • 3/23/2014 9:40:00 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs

This review is from: WD My Book 3TB Desktop USB 3.0 External Hard Drive Storage WDBACW0030HBK-NESN

Pros: NONE

Cons: I bought this drive about a year ago. The drive has 348 power on hours. Now it has current sector count warning. As a result of that, the drive has reading error.

A quick search to WD Forum suggested that the drive can fail any time, so the only solution is to backup the the data and stop using the drive.

It is a nightmare to backup 3T of data while the drive has reading error.

Other Thoughts: Why did I buy this nightmare? Stay away from this.

Manufacturer Response:

Dear Customer, it is unfortunate that you are experiencing problems with your Hard Drive. We recommend maintaining a backup of your data at all times, as a best practice to ensure the availability of your information and minimal potential data loss. There are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few. For assistance with different backup solutions, please visit the information provided by the following links.

Recommendations on how to back up data
http://wdc.custhelp.com/app/answers/detail/a_id/1055

We will stand by our warranty policy and replace your drive for you. Follow the links below for more information.

You can create a Return Merchandise Authorization (RMA) from our customer portal at
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your issue. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

2 out of 2 people found this review helpful. Did you? Yes No

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