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This review is from: SAMSUNG DMT800RHS 24" Dishwasher Stainless Steel
Cons: breaks frequently, poor cleaning, poor customer support from Samsung.
Other Thoughts: To say I'm disappointed with this purchase would be an understatement. I strongly encourage you to look for a different brand. DO NOT BUY.
The GOOD: i like the style - minimal and sleek, it is VERY quiet when it runs.
The BAD - poor build quality. The upper rack is held in place by plastic tabs (you can see them on the detail pictures on most sites advertising this unit). These tabs will continually break off. This was an inconvenience during the warranty period, but now that the warranty is over Samsung makes me BUY the replacement parts - even though they are aware of the defect.
Most recently one of the broken tabs made it into the water impellers in the bottom of the unit damaging them as well. Had to buy new parts for that too. Given the history of this unit I thought Samsung might be willing to give me the parts at no cost. Nope - I went as high as "customer retention" - they were completely uninterested in assisting me.
Second, while it does clean the dishes as well as the $200 unit it replaced, it does not clean them any better and still requires that dishes with any amount of residue be pre-washed. The "Storm Wash" mode is useless. The storm wash "spinner" has come detached multiple times.
Dealing was Samsung as a company is also completely dissatisfactory.
Bottom line - stay away at all costs - both from the product and the company.
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