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WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

  • Dual USB 3.0 and USB 2.0 compatibility
  • WD SmartWare automatic backup software
  • Password protection with hardware encryption
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Learn more about the Western Digital WDBACW0040HBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the Western Digital WDBACW0040HBK-NESN

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Showing 10 of 10 reviews - Clear Filters

  • Terry J.
  • 5/11/2014 1:45:20 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

4 out of 5 eggsRMA process

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Lots of space, quiet, fast, power conservation

Cons: The drive went bad after approximately 90 days. The RMA process leaves a lot to be desired especially if you are in Canada. You need to ship it to Brantford, ON with signature required. It was signed for but the RMA status page says they had nor received it. I was told by WD support that the drives are shipped to somewhere in the US and that is when you get confirmation of receipt. Basically no one knew the RMA process for Canadians and it has been 4 weeks now with out a drive. I got an email on May 8th saying Your RMA has arrived at the Western Digital collection point. The package will be forwarded to the service center for processing. Upon receipt at the service center, you will receive an email indicating that your product(s) has been received into our system.

1. It may take up to 7 business days from the time we received your product until it is entered into our system and the information becomes available online.

2. It may take up to 48 hours for the carrier to update their website with the tracking information.

Basically it takes a month to turn around a replacement from Canada. I know about the cross-shipping program they offer but a lot of us cannot take advantage of that for many reasons, nor I was expecting this type of delay.

Other Thoughts: Turn around for an RMA should not take a month! Once received in Brantford that should have been enough for them to dispatch my replacement. Canadian customers need to know up front that the delay will be significant. This process needs to be reviewed and improved. Forget about trying to track you RMA on WD's site. When I got the email acknowledging receipt of my HD, the website had still not been updated to reflect it. That dashboard is useless.

I rate the product a 4 overall, but if I factored in my experience with the RMA, my rating would drop to a 1. More than a month for an RMA replacement should be unacceptable to WD.

Did you find this review helpful? Yes No

  • Andreas K.
  • 11/4/2013 5:53:51 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week

4 out of 5 eggsPretty straightforward

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Tons of space, decent speed, dead silent. The software that comes with the drive is simple to use and does the job it's supposed to do. I'm not using the encryption or password features, though.

Cons: Uh ... it's not 8TB?

2 out of 2 people found this review helpful. Did you? Yes No

  • Robert B.
  • 7/2/2013 5:40:05 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsVery Disappointing

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Capacity and decent speed, but not much else.

Cons: Almost everything. Computer will not boot if this drive is connected. Drive will not be recoginized if connect to USB cable longer than one supplied. Drive is noisy. And uncharacteristically slow shippin by Newegg via FedEx and the USPS.

Other Thoughts: Have owned dozens of WD Drives, mostly interanl. This drive does not seem to be ready for prime time. Based on reviews of this drive, as well as Seagate, I'm not sure either are ready. Speed on WD drive is good, but not great and not what is claimed. Drive is a terrible disappointment and not worth the money spent. Both WD and Seagte are keeping their prices artifically high.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. Note that the problem booting might be related to the BIOS being setup to Boot from the USB drive before the Internal hard drive. Click on the following link for more information and some suggestions you can try.
Problems booting a PC with an external USB drive connected
http://wdc.custhelp.com/app/answers/detail/a_id/1201
Verify that your device has the latest firmware for it, as this may resolve some of your particular issues you are experiencing.
Updating firmware on a My Book or My Passport
http://wdc.custhelp.com/app/answers/detail/a_id/5460
Please note that the sustained transfer rate of USB 3.0 depends on many factors including type of device in use, data being transferred, and overall configuration of the computer hardware. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 3 people found this review helpful. Did you? Yes No

  • David F.
  • 4/26/2013 10:11:11 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsGreat Drive

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: This is a great drive. I hooked it to my wireless router to stream my entire collection of movies to my Blue-ray players. I bought this drive particularly because it’s the only drive I could find that would completely shut down when not in use, even while plugged into my router, other drives would continually run and get hot. This drive goes to sleep, no heat or wear and tear. When you call on it there’s a short lag before it fires up, perfectly understandable, it does exactly what I want.

Cons: Price

Other Thoughts: Super fast using the USB 3, makes me hate using my old drives.

4 out of 4 people found this review helpful. Did you? Yes No

  • Tony U.
  • 4/12/2013 6:13:40 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsHorrible

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Fast, big

Cons: Causes OS to NOT start up upon reboot - took forever to diagnose - then fond lots of stuff online pointing to the same problems w WD hard drives

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential 1 TB, as this is not the typical experience with the product.
Please note that this could be fixed by changing the Boot order from your computer BIOS. For more information follow the link below.
Problems booting a PC with an external USB drive connected
http://wdc.custhelp.com/app/answers/detail/a_id/1201
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 12 people found this review helpful. Did you? Yes No

  • HelenAnn L.
  • 2/19/2013 2:17:45 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDied 60 days after purchase

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Worked with my Time Warner Cable Scientific Atlantica Explorer 8300HDC box with no setup problems.

Cons: Has died 60 days after purchase. A few days ago my cable box stopped working - realized it would work/boot without this external drive plugged in. Plugged in external drive to my PC - recognized but cannot get through a disk format - hangs.

Other Thoughts: This is a pretty expensive item to stop working 30 days after the return period. Worse, an item you use to hold data is not something you want to be this unreliable. Luckily, the data in question was just TV shows but this is still pretty bad.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. The drive is not directly supported for DVRs. There are certain DVRs that will not be compatible with this unit. We recommend this drive for usage on computers running Windows or Mac Operating System, for which they are supported.
For a list of supported DVR expander drives to utilize with DVRs, you may want to consider visiting the following link.
My Book AV:
http://www.wdc.com/en/products/products.aspx?id=360
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 3 people found this review helpful. Did you? Yes No

  • Thomas B.
  • 1/29/2013 12:12:35 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsIt'll Do The Job!

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: -It's 4 terabytes! (3.63 formatted)
-Very similar to the WD "Green" Drives

Cons: None.

Other Thoughts: Standard Hitachi HDD inside as detailed by tuff's review. I definitely recommend this drive if you're looking for a 4TB drive or two for your tower.

0 out of 1 people found this review helpful. Did you? Yes No

  • Matthew P.
  • 11/15/2012 4:08:20 AM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

5 out of 5 eggsFirst day review with some info

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: It's 4TB and USB 3.0. The drive inside has a Sata 6Gb/s interface. Sweet!

Cons: The enclosure is all plastic with no fan, but that's fairly typical. I wouldn't use it as-is, I bought two of these just to get the 4TB drives inside. The rubber base is quite sturdy though.

Other Thoughts: The drive inside is a Hitachi / HGST HDS5C4040ALE630 Deskstar 5K4000, 5400 RPM, 32MB cache. Search on the model # and you can get more detailed info. FYI the bare drive sells for way more than this, and for those who don't know, WD owns Hitachi so no surprise there. I've only had them a day but so far they're working great - I removed the drives from the supplied cases and installed them internally. I don't recommend doing this if you may want to reassemble it, but it wasn't difficult.

8 out of 9 people found this review helpful. Did you? Yes No

  • Travis R.
  • 11/9/2012 7:48:11 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week

5 out of 5 eggsEarly review

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Hasn't failed in the first week. Quiet. Fast. 4TB!
Copying big archive files (drive images, etc), I was seeing 100-130MB/s transfer rates in Win7. Definitely comparable to e-SATA.

HDTune Pro scores via USB3 (Gigabyte z77-ud5h):
Min:60
Max:133
Average: 102
Access 19.8 ms

Cons: New 4TB technology, somewhat bleeding edge. Relatively slow access times.

Other Thoughts: Just using this as a backup dump drive for the hard drives littering my house and work.

Formatted capacity: 3.63TB

4TB is a lot of data to lose all at once! These things DO die, not just the drive but the controller in the enclosure can fail. Consider buying two and keep a copy of your data.

Did you find this review helpful? Yes No

  • Timothy S.
  • 11/4/2012 9:59:07 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week

3 out of 5 eggsIt's OK

This review is from: WD My Book 4TB Desktop USB 3.0 External Hard Drive Storage WDBACW0040HBK-NESN

Pros: Good amount of disk space for the money. It is a decent external hard drive.

Cons: Expected USB 3.0 Tranfer rates for single HDD disappointing; there is no description of the HDD used inside the external case in plain sight, so there is no telling whether it is a HDD equal to or greater than that of a 5400rpm device. Expect more USB 2.0 speeds rater than 3.0.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential 4TB, as this is not the typical experience with the product.
Please note that the sustained transfer rate of USB 2.0 depends on many factors including type of device in use, data being transferred, and speed of the computer system. A normal sustained data transfer rate for USB 2.0 ranges from 20-30 MB/s. USB 3.0 is rated with maximum transfer rate of 4Gb/s. The sustained transfer rate of USB 3.0 depends on the same type of conditions as USB 2.0. Sustained transfer rates can reach speeds of 3.2 Gbit/s.
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 out of 7 people found this review helpful. Did you? Yes No

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