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This review is from: 10 x 2.5" DELL Original G176J SAS/SATA Hard Drive Tray/Caddy For PowerEdge R710 R610 T310 R710 T710 R815 R510 R410 T410 PowerVault M600 M605 M610 M710 M805 M905 M1000e MD1120 + Screws
Pros: They do fit the Dell PowerEdge 2.5 inch drive trays.
Cons: The quality and support is very poor. Started with 20 and the lock that holds the tray in place broke on 3 when we first installed them in the first server and then 3 more broke when installed in a second server. All it took to break it was just locking it in the first time. Since then 4 more have broken without us even touching them. I suspect they were partially broke when installed and over time the lock was not strong enough to hold it shut.
I tried to get support to get the broken ones replaced, but had not luck.
When the first 3 broke I requested support, but I was first asked if I could use wire to hold them up and was offered a 15% discount. That was not acceptable so I requested replacement parts and was given a RMA that required me to send the defective parts in before I get new ones.
I replied back and said that I need the replacement parts before I can send the defective ones back because the server was used in production and could not go office for a very long time. I was then offered a 10% discount or they could send me replacement parts before they received the defective ones.
After that we had the other 3 break when setting up our second server. I replied back and said I want the new parts sent, but I now need 6 because 3 more broke. They then questioned how the parts were damaged and only offered to replace 3. I said no, I need all 6 replaced. I was given a new RMA but they wanted me to return the defective parts before I could get the new ones.
The parts were purchased in Nov 2013 and I was trying to get new ones in Jan 2013. The parts have a 1 year warranty. To this day, I have not received and replacement parts for the defective ones.
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