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NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

  • Dual-core Intel 2.1GHz processor and 2GB on-board memory
  • 6-bays for 24TB maximum capacity (expandable to 44TB w/ optional EDA500 chassis)
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Learn more about the Netgear Inc. ReadyNAS 316 (RN31600-100NAS)

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Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the Netgear Inc. ReadyNAS 316 (RN31600-100NAS)

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  • Maxwell S.
  • 2/9/2015 2:53:33 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsPoor techical support

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: Well designed and fairly reliable hardware.

Cons: miserable support. They expect you to pay for even simple chat support. Do not buy from this company.

Other Thoughts: You should get free tech support for at least the life of the hardware, or they should not be allowed to stay in business. The 90 day support policy is a very bad joke.

The three year hardware support is ok, but tech support should continue, especially since their interface is so poorly designed.

Manufacturer Response:

You can reach us for support at any time. You are right in that you no longer can receive basic phone support-- however you can email for advanced assistance at newegg@netgear.com. In the email please share as many details as you can include your serial number/ISP, etc.

We apologize for the confusion and look forward to a resolution.

Regards,

NETGEAR Team

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  • John C.
  • 1/22/2015 6:15:25 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsBuggy and missing features

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: Small format, standalone, 6 disks, ability to run some apps, RAID6.

Community support on readynas forum is quite good. Wish the company was half as helpful.

Extending FREE support to out-of-warranty problems related to the fatal OS6.2.2 firmware. Kudos for doing the right thing here.

Cons: Very little documentation of features. Cumbersome support, full of excuses. Buggy firmware crashes system. Missing features or minimal implementation with exaggerated capabilities.

OS6.2.2 has a fatal flaw that crashes system if an app is uninstalled. A Beta has been released, but the buggy firmware is still automatically downloaded and installed on first use.

Advertised as SYNC of directories and files from multiple devices. True...sort of. On Windows PCs, you CAN sync (continuously sync folders of PC with NAS) files and folders- but ONLY if those files and folders are in your USER directory!

No other directories allowed. One of two ways to actually use this SYNC feature, though.

1) Move all your valuable files out of their existing structures and place them in the User directory. Keep in mind Windows restricts other logins from accessing some files.

2) Create a 'Directory Symbolic Link' using the command prompt and place it in the User directory. Not pretty and a very manual PIA, but it does work.

After utilizing one of the above approaches, you can then SYNC that folder by locating ReadyCloud client in the Notification toolbar near the clock in windows 7 (if you have installed it by using "Prepare NAS for Backup" in the admin page) and choosing "Backup PC Folder"

Sorry, no application shows up in the taskbar, no Alt-Tab to bring it to front, Launching app from Start menu doesn't bring it up either.

Worst part and reason for -1 star? After about half an hour to get to support tech and more than an hour on the line to HELP THEM FIND THESE BUGS, they immediately closed the support ticket saying, "these are to be considered as feature requests and not bugs."

Tech also told me the much touted ReadyDrop feature is being phased out for ReadyCloud.

Another observation. The ReadyNAS support forum seems to have a disturbingly many situations that require a complete wiping of data, resetting to factory settings, reconfiguring and rebuilding of RAID, then restoring data from backups.

In my opinion in a 'fault-tolerant' system such as a RAID-based NAS, complete wiping of all data and settings should be the exception, not a common solution. It makes me question the overall reliability.

Other Thoughts: Over-promise and under-deliver.

With the lack of interest in fixing the product to actually deliver on what it advertises, coupled with excuses from tech support, it seems a shame for NetGear not to capitalize on this market.

This kind of product is up and coming and NG is leading the pack with their included features- IF they put some needed effort into correcting problems and delivering on promised features that work as promoted.

NetGear has the price point, format, and feature set to dominate the small to medium business NAS and remote access market.

If they can deliver what they promise remains to be seen. So far they are falling shamefully short in my opinion.

If you are very technical and have time to scour community forums for information, this has real potential. The new firmware has a beta that fixes the fatal flaw.

Be CERTAIN to enable SSH access (or you cannot access it for the 30 sec fix without tech support's help).

Can it work? To some extent, possibly more as fixes are hopefully released in a timely manor. But it is far from the plug it in, enable features, and copy data to it stage.

For now I give this RN316 a strong yellow flag. Proceed with extreme caution, many pitfalls ahead.

Manufacturer Response:

Hi SleeplessinPA,

We apologize for the problems you had with ReadyNAS and the support team. Our engineers want to work with you directly to get your feedback on the issues you encountered -- we're dedicated to making ReadyNAS as awesome as it can be. Please reach out to us at newegg@netgear.com. It will be helpful if you copy/paste the review in your email, as you have taken the time to provide lots of useful info here!

Looking forward to helping out,

NETGEAR Team

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  • Jason S.
  • 1/13/2015 9:50:00 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsNot a good deal at all

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: The price and expandability sounded nice.

Cons: Right away I had a failed over air update, The NAS would crash when copying large files on to it. after the crash it would not reboot. Since there was no data we just restarted the install, waited the 10+ for the raid to rebuild and start the copy again. it ends up the anti virus was causing the crash. Now it's been down for 5 days after getting all the data on it. We are told that "there is a OS corruption" but that was to be fixed over a day ago. Also the support replies take a long time.

Other Thoughts: We have always had great luck with netgear products but this has been way to much work and way to much down time. I fear that even if they fix the problem that is causing the crash now another will just come along. causing us to lose data or have massive outages again like now.

Manufacturer Response:

Hey jdsimonds,

We want to apologize for the problems you ran into with the RN31600 and appreciate you being a loyal NETGEAR customer. Whenever you get a chance please email us with the details you described above and anything else useful so that we can assist you.
Email: newegg@netgear.com

Regards,

NETGEAR Team

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  • Samuel F.
  • 5/7/2014 3:37:14 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsFast NAS

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: FAST
Expandable RAID Arrays
Powerful Processor
Lots of Features (Like a mini-server)

Cons: A bit bulky (compared to other desktop devices)
UI jargon might be intimidating for novice NAS users
Finicky touch panel

Other Thoughts: DISCLOSURE: I RECEIVED THE READYNAS ON A LOANER BASIS FROM NETGEAR IN ORDER TO PROVIDE MY OPINION

Wow, this thing is big compared to most other desktop consumer computing devices today, but its small when compared to the full-tower PC computing devices of yore. Considering it has the space to hold and cool 6 full-size HDD; I guess it is acceptable (I wish it was bit smaller so my wife wouldn’t make me hide it). Not much in the way of physical setup, just an Ethernet cable and Power cord. Plugged both in and powered it up – Fan is noisy at first but settles down after going through the initial web-based setup.
I followed the onscreen instructions and it was pretty straightforward except for 2 minor nits. 1.) The touch panel on the front is actually a capacitive touch – so just a light touch is all that’s needed. If you press too hard like I did, thinking it was similar to my microwave oven, it made the behavior unpredictable. 2.) Remember me having to hide it because of the wife? Well, I should have done it after setup, because I had to touch a button on the device after getting to a certain step onscreen, and where I stashed it made it difficult to do in the allotted 3 min time.

But after that, this thing just works and is VERY fast for file transfers (especially if you are wired via Gigabit). Over normal WiFi from my MacBook Air, I was getting around 1.5MB/Sec but when wired, it jumped to 113 MB/Sec! This thing was clearly tuned for maximum performance even in the RAID protected mode this thing was in. Dual Gigabit Ethernet ports and even a mysterious HDMI output shows that this thing was designed to have a lot of upgradeability.

On the UI side, I found the color and fonts to be quite friendly and inviting – HOWEVER upon closer inspection, there was a fair amount of technical jargon. Its clear that the team is trying to make this product appeal to a larger audience than just the hardcore NAS users, but I would suggest perhaps a distinct “advanced user UI mode” and perhaps a simplified “simplified beginner NAS UI mode”. Similar to what NETGEAR does in its router interfaces.

Overall, a fantastically powerful NAS, and if you have some familiarity with NAS devices, I would not hesitate to recommend this device. But if you are just getting into the NAS world, this one might be a little intimidating at first (like buying a DSLR as your very first camera).

1 out of 1 people found this review helpful. Did you? Yes No

  • Paul O.
  • 4/19/2014 10:17:12 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week

5 out of 5 eggs

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: The product is really easy to set up. The enclosed directions are simple, clear and work right away. The hardware itself comes straight out of the box and is very quickly and easily installed. Worked first time. Looks great too! Massive storage capacity - perfect for several users on a network who want to store/share documents and files. Ease of Access from READYCLOUD, once I figured out how to use it

Cons: The only con is that the software isn't as well directed or intuitive as I would have expected.

Other Thoughts: I received the product fro free from Netgear for evaluation purposes. Having installed and used it, I am very impressed with the setup, performance and the integration with the software. I love being able to share documents between the two computers I use (home, work) and my two mobile devices (iPhone, iPad). I also like being able to give access to friends and family members to view items (photos) that I want to share with them.

1 out of 1 people found this review helpful. Did you? Yes No

  • Shawn M.
  • 10/22/2013 9:17:06 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

5 out of 5 eggsGood price for a nice system

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: (in no particular order)

The pricing of this new ReadyNAS series is a actually a sweet spot for the technologically advanced who have a need for this sort of device. On top of that, the performance seems to be significantly better than the ReadyNAS Ultra4 I had prior to this unit.

The amount of addons available via the netgear genie marketplace is growing, and it's cool to see the manufacturer working with independent developers to add more features.

It seems SSH is 'officially' supported on this device, due to the fact there is a simple toggle for it within the ReadyNAS OS now. No more having to find and add the .BIN SSH addon.

Remote access and replication features added into these new units, free of charge, is a nice addition.

Integration with Dropbox is a nice touch, though there are multiple vendors that are offering this now.

Did I mention performance? Going to again. The ability to max out a 1 gig connection with a non-enterprise level device is amazing.

iSCSI support on the device, my VM Boxes thank you.

Snapshot features. No more do I have to listen to my daughter scream because she deleted a file today, that she created 3 days ago. Or that she made changes to it, and doesn't like those changes now.

The tool-less drive caddys are a nice touch as well. Also, the fact that the locks for those caddys are easily accessible.

I've not looked into it much, but apparently there is an AV Solution built into the unit. Which, I assume is a ClamAV version. I don't need it, but some home users could find a use for it, I'm sure.

Near instant availability when creating a new RAID array with thin provisioning. With the past ReadyNAS units, you'd have to create the array, and then walk away for the better portion of a day before you could use the unit. This was due to the raid array building itself and establishing a sync. You don't have to worry about this anymore. Feel free to start using the device right away, and it'll finish it's sync in the background. There will be a bit of performance lost during this initial process, but you're not crippled to the fact that you can't use the device anymore.

The new models of ReadyNAS will let you use expansion units to extend your possible storage to just about whatever level you'd like. (spec sheet claims 64TB is max space with this unit and an expansion bay)

5 Year warranty on the unit itself. That's a massive 'Wow factor' to me, especially in the day of everything having only a 1-3 year warranty. 5 years seems incredible to me.

Quiet, and stays relatively cool, compared to my other NAS devices I've used in the past.

Cons: (again, in no particular order)
The average consumer for this device should be a bit more advanced, and the basic postings on various retailers should indicate this.

Semi steep learning curve for users new to NAS units.
The new UI, while a step up from the old one, still seems a bit unfriendly to novices.

Depending on the situation, the feature-set might be a bit over the top for someone looks for the most basic solution. Not a huge negative, as all the features seem to be able to be turned on and off.

Linux based unit, so someone that's only familar with windows should take care when going into the command line interface to 'poke around'.

Occasional quirk while transferring data via Replication, when using compression. Would just recommend turning it off, to be honest.

Other Thoughts: I'm supposed to mention that I got this unit free of charge from Netgear after asking some specific questions regarding the newer units and providing some personal contact information to Netgear.

Another few things to note:

While I'm been using ReadyNas devices for years, even before Netgear bought Infrant, I can see why some people would have a few problems with their initial setup and configuration. The documentation included was minimal, and most people often just want to plug a device in, and have it 'just work', without doing any reading.

I've ran into a few small issues here and there, nothing big enough to be considered a show stopper, and I'll reiterate my love for the performance on this unit. We have a datacenter and remote offices using various ReadyNAS devices, and while most of them server their purpose, a few models have earned many a 4 letter word from me.

The only other observation I'd like to make, is the fact there are many websites on the net that have done reviews of this unit, and seem to try to indicate this is a consumer level device... I'd like to take the time to really stress that this is NOT something I'd give to my elderly parents and expect them to know how to use. If people keep their expectations realistic with regards to this unit, you'll come out pleasantly surprised with it's performance and features. :)

4 out of 4 people found this review helpful. Did you? Yes No

  • Niaz K.
  • 10/7/2013 8:08:38 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsthe same as everyone

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: Sleek and cool looking hardware
6 bay NAS storage solution

Cons: OS 6. Like everyone has said before it is really buggy and tools that were easily accessible in the past are hard to do now and I feel like I dont get enough diagnostics back. Raidar after all doesnt give me info about the device. I figured I would give this device a try thinking that people were blowing the negatives out of proportion but this is not the case. I should have just spent the extra money and got an older readyNAS from another site.

Other Thoughts: I currently have 4 readynas devices including this one. I have no issues with the first 3 but this new one has been problematic.
NVX+
Pro 6
Ultra 6
RN516

I recommend getting an older NAS with the old software or just going with another brand until they work out all the issues with this new OS.

First MS8 and now RN OS6. Maybe the new generation of programmers are not as intuitive as those in the past. :p

3 out of 4 people found this review helpful. Did you? Yes No

  • Derek M.
  • 7/25/2013 4:06:53 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsOS is Worse

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: I really do like the tool-less hard drive carriers (took a little bit to figure out how to use them because there are no clear directions, but once I figured them out, they were a snap to use). Great hardware specs. Readynas tends (or at least used) to be a solid system.

Cons: Their new OS bites the big one. For example, in their old os you could do a factory reset and choose to do an x-raid 2 dual redundant system (raid 6). Now you have to have the factory reset to single redundancy (raid 5), change it from x-raid to flex-raid, destroy the raid 5 array it just built, create the raid 6 array, then convert it back to x-raid. And the best part is, once you have done that, you loose all the factory default settings and folders. They really tried to make this a system for people who hope that netgear chose the best settings for them or work their bum off to configure it.

Other Thoughts: I have had readynas systems since before netgear purchased them. I also own qnap, synology, and thecus systems. So this isn't my first go round, nor am I stuck on a particular system or OS. After spending time in the new OS 6 I can really say that net gear fouled this system up. One of the reviewers pointed out that their new OS isn't ready for prime-time. Boy was he right. It isn't even good enough to be Beta. I can see why several of their senior support staff bailed. Netgear, please make a route back to your old OS that was MUCH more user friendly and powerful, or please add back the features. BTW, the other three I named continue to add and improve their system. The thing that set apart the readynas in my opinion was how simple and stable it was. Their hardware might still be that (time will tell), but they have dropped the ball miserably on the OS. Thecus tends to have the most power, but is really buggy. Synology and Qnap tend to be a tad expensive. That is why readynas was always the best middle ground. Sadly, I would have to put them below the other 3 now.

Manufacturer Response:

We are sorry to hear that your ReadyNAS experience has been different than what you expected. We put a lot of time, effort and testing into ReadyNAS development and your positive response to the hardware innovations is appreciated. With the new operating system our goal was to make the NAS experience as easy as possible for casual users while maintaining flexibility for advanced users who want to customize the ReadyNAS for their specific needs. While XRAID 2 is a powerful way to protect data for most users, we realize it is not ideal for all circumstances. The switch from XRAID to Flex is a one-button process that requires no wait time. While you do have to recreate the volume and folders, it is not necessary to reset your system and you do not lose settings.

At NETGEAR we have been very pleased by the overwhelmingly positive reviews the new operating system has garnered from users and the press. Features such as unlimited snapshots, point-in-time restore, real-time anti-virus and replication fully managed from the cloud are just a few of the many ways that this latest ReadyNAS operating system pushes the envelope when it comes to storage for small and medium sized businesses. We would welcome an opportunity to walk you through a few of the latest OS features or discuss any other issues you are experiencing with your box. If interested, please send us an email at newegg@netgear.com. Thank you.

2 out of 3 people found this review helpful. Did you? Yes No

  • Ben L.
  • 7/12/2013 11:17:07 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsRe: Very buggy - Product rushed to market

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: The UI has greatly improved since the latest firmware update.

Cons: The user can still shoot themselves in the foot when setting up a TiVo server if they are not careful. However, Netgear support assures me they are putting safeguards in place to alleviate this issue.

Other Thoughts: Newegg will not let me edit my previous review, so I wanted to post a follow-up: After working some more with Netgear support, we were able to resolve all of the open issues I had. Netgear took my concerns into consideration and they are working on putting safeguards in place so that users aren't able to shoot themselves in the foot like I did with the TiVo server issue. I have been up and running fine for a couple of weeks now, with no problems.

2 out of 2 people found this review helpful. Did you? Yes No

  • Ben L.
  • 6/30/2013 5:19:31 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsVery buggy - Product rushed to market

This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage

Pros: The hardware seems to be solidly built. The overall appearance is sleek and nice, and the front panel is neat. Drive insertion/removal is quick and easy with no tools required. If it weren't for the software, this would be a great system.

Cons: ReadyNAS OS 6 is very buggy. I have run into problem after problem in the two months I've owned this. In that two months, they've had 5 firmware updates, if that's any indication of how rushed to market their software is. I honestly feel like an unpaid beta tester here. After two months, I still don't feel comfortable having this be the *only* place I store a copy of my data. After all, if they can't even get the basic UI to work right, what are the chances that they could implement RAID correctly? I've had an open ticket with Netgear support for over a month now, touching on about 5 different issues, but they've proven to be largely useless in helping me.

Other Thoughts: This would be a really good NAS if it actually worked the way Netgear advertises it. But the software has a long way to go to be stable. I'm actually kind of shocked at some of the bugs I've encountered.

For example, when you initially start this (or do a factory reset), there is a default volume that gets created using RAID5. Now, I wanted a RAID6 volume for the extra protection, so I deleted the default volume, and created a RAID6 volume. Seems simple enough. But it turns out that the TiVo server's archive path has a default directory that resides in their default RAID5 volume. If you do what I did, the TiVo server's default path gets set to a null/empty string, and the root directory is used. The root partition is only about 5 gigs, so before you know it, the TiVo server fills up the root partition trying to backup the TiVo. Worse, there's no way to tell why your root partition is filling up short of SSHing into your box, which Netgear says may disqualify you from getting any support from them. Now, I didn't do anything fancy here, or even uncommon. But if they had did what I did just once in the lab (deleted the default volume and created a new one) and configured a TiVo, they would have found this bug so I wouldn't have to.

Unfortunately, I have to strongly recommend against buying this product, and probably any other Netgear NAS that runs their ReadyNAS OS 6.

Manufacturer Response:

We are very sorry to hear that your experience with ReadyNAS has not met your expectations, but thank you for the kind words regarding the physical hardware. This latest ReadyNAS OS is revolutionary in the way it protects data with unlimited snapshots for home and small business users and it is true that we have been aggressive in releasing software updates since the introduction of ReadyNAS OS 6.0 in March of 2013. However, in addition to bug fixes, each update has also included significant new features. For instance, the latest version (6.0.8) introduced the ability to download apps directly from the Admin GUI and the powerful ability to add users from the web-based ReadyCLOUD portal. We have every intention to continue adding functionality to every ReadyNAS device in the weeks and months to come.

Having a support ticket open for more than a month concerns us and is very unusual for our support team. We are trying to identify the support case and contacting you directly so that we can resolve all open issues once and for all. The situation you identified with changing RAID settings prior to recording from your TiVo is one that we did not anticipate, but the good news is that it is easily fixed. We appreciate you bringing it to our attention and resolution will be included with the next firmware release. As for RAID monitoring and SSH usage, please see the first post in the comments section.

Between the work on your support case and the impending fix for TiVo, hopefully your ReadyNAS experience will again be a positive one. Please don’t hesitate to contact us at newegg@netgear.com with any additional concerns.

2 out of 3 people found this review helpful. Did you? Yes No

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