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HP Laptop ENVY 17-j130us Intel Core i7 4700MQ (2.40GHz) 12GB Memory 1TB HDD Intel HD Graphics 4600 17.3" Touchscreen Windows 8.1

  • Intel Core i7 4700MQ (2.40GHz)
  • 12GB Memory 1TB HDD
  • Intel HD Graphics 4600
  • Touchscreen
  • 1600 x 900
  • Windows 8.1
  • DVD Super Multi
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Learn more about the Hewlett-Packard 17-j130us

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Hewlett-Packard 17-j130us

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  • Gary S.
  • 4/5/2015 11:07:49 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnacceptable Hinge Failure

Pros: Functions OK.

Cons: Bottom Line: I definitely would NOT recommend this or any other HP laptop due to a design law in the base-to-display hinge system. The hinges connecting the base to the display failed. Upon investigation, it was obvious the thin, anemic plastic mounting points were not up to the task of securely holding the hinge screws and supporting the proper function of the hinges. This discrepancy allows the hinges to rip loose from the base. My system was rarely used, and the hinges received minimal stress / activation.

Other Thoughts: After checking numerous owner & tech forums, it appeared many others had the same or similar problems. And, to make it worse, many report that HP routinely blames the user for misuse, and try to charge them for repair even though it's under warranty (and a design & component material problem vice a user abuse issue).

0 out of 1 people found this review helpful. Did you? Yes No

  • Jessica S.
  • 2/27/2014 12:29:31 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggs

Pros: Nice basic laptop. Those on the other side of the webcam conferences have reported the audio/video connection was clear.

Cons: None Yet. But, I will be getting a good mouse to go with it in order to increase productivity & ease of use.

Other Thoughts: I overpaid $230.00 for this laptop over the exact same item from one of the "club" chain stores. I knew that going into the purchase, so it was OK. I've conducted business w/ Newegg for over 14+ years and have had good sales & RMA experiences, and felt more comfortable making the purchase with them.
As long as Newegg keeps up the good, or better level, customer service, I will continue to return.

3 out of 3 people found this review helpful. Did you? Yes No

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