SYBA SY-ADA60004 Universal Travel Power Adaptor, Electrical Power Plugs for US-UK-Australia-Europe

Pros: Surge protector, works on occasion (and at least there is a light on it that tells me when it's working so I don't have to guess), fairly cheap if you don't take shipping into consideration.

Cons: Have to fiddle with it for a couple minutes to get it to work and then if you touch it AT ALL it stops working and you have to go through the process all over again, shipping is more than the device itself and when factored into the cost it's an expensive device that barely works.

Other Thoughts: Test yours at home before you travel! I am now in London, England (I moved here) and so can't return this. I will have to buy a new adapter as I expect this to stop working completely any day now, so it was basically a waste of $20.

Manufacturer Response:

Dear Customer,

Making affordable quality products is our goal. Please contact our technical support and we would like to find out why it is not working. Maybe there is a design improvement we can do.

This is a simple universal power adapter and it has no lose parts. See if you can exam the adapter and find out if there is anything loose parts in the adapter, there is a possibility it was damaged from a hard drop.

Next time you are in town, please contact us and we will be galde to replace a new one for you.

We are more than happy to provide all of our customers with a prompt exchange whenever a product becomes defective.

SYBA offers an on-line RMA form, the user can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)

Our technical support team is available to help 9am-5pm M-F. Feel free to contact us during those business hours at support@sybausa.com

Thank you for purchasing one of our products, and for leaving us your valuable feedback. We value all positive and negative feedback.

Regards, SYBA CST 03062013