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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Cons: message after usb cable plugin to PC is "usb unrecognized". Call to support says it will not work with usb 2. Every other product with USB 3 says it is backwards compatible with USB 2.
Windows 7 and XP.
Other Thoughts: I will be returning for refund.
This product will work with USB 3.0 and as well with USB 2.0. We are sorry if our technical support team offered worng advise.
We monitor our technical support team closely. And we would like to ensure our custoemrs will receive the best support and customer service possible.
We apologize for any issues that you are having. As you know we are more than happy to provide our customers with a hassle free exchange when a product is defective.
SYBA offers an on-line RMA form, the user can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)
Thank you for purchasing one of our products, and for leaving us your valuable feedback. We value all positive and negative feedback.
Our technical support team is available to help 9am-5pm M-F. Feel free to contact us during those business hours at email@example.com
Regards, SYBA CST 01152013
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