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Item#: N82E16813151259

TYAN S7052GM5NR SSI EEB Server Motherboard Dual LGA 2011 DDR3 1600

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  • Dual LGA 2011
  • Intel C602 Chipset
  • 24 x 240pin

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the TYAN S7052GM5NR

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the TYAN S7052GM5NR

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  • Andre B.
  • 8/15/2012 10:52:09 PM
  • Ownership: less than 1 day

2 out of 5 eggsComments on Tyan UI-Urbana experiene

Pros: The unit arrived in a box

Cons: Defective memory slots

Other Thoughts: The fact that this board was bad from the get-go and that NE did now own up to the problem is an indication of creeping bureaucratic 'it's not my problem' attitude at NE. Someone should have stepped in and cut the red tape, giving UI-Urbana a new mobo and a chance to fix the problem w/o going through Tyan's oubleck RMA procedure.

On the other hand, setting up a bleeding-edge mobo like this takes an experienced hand and broad knowledge of troubleshooting procedures as well as understanding of current hardware. Sounds like a Purchasing Department (Procedural Death) was involved, which slowed the process down by days/weeks. When I have bad parts I have my credit card as a backup - deny payment and get VERY fast response. Not possible with institutional PDs. Soo sad.

Lesson: don't buy bleeding edge OR go to a system integrator who knows the ropes and is able to take the hit for bad hardware.

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1 out of 5 eggsTerrible Motherboad and Customer Service

Pros: We bought this board for research purposes at the University of Illinois at Urbana-Champaign (Physics Department). It was to be used to for QMC Simulations. The motherboard boasts 768 GB capacity for RDIMM memory modules at up to 1600 Mhz. Currently with 16 GB sticks we end up with only 384 GB. This was supposed to be good enough for our purposes.

Cons: Firstly, TYAN does not specify anywhere (and newegg doesn't either) that it actually doesn't support the rated memory clock rate for quad ranks. It downgrades quad rank 1333 Mhz modules to 800 Mhz. This is a significant loss for research purposes (not to mention the money). To alleviate this problem we had to place a special order for dual rank modules (and spend $1200 more). Which took time to arrive.

(Secondly) When it arrived we tested the 24 DIMM sockets (that couldn't be tested without all 24 DIMM sticks available) and found that DIMMs C0 - D2 on CPU1 were not working!

However, by now due to the time it took to get the memory we had past the 30-day period (by 2 days from the date the order was placed, rather than receive date), and so try as we may newegg wouldn't RMA it, and asked us to contact the company directly. On contacting TYAN, they told us it would take 6 weeks for them to diagnose the problem and decide whether we needed to pay more to get it fixed!

Other Thoughts: We understand the fine print, but 2 days is a ridiculous margin especially since we are just trying to exchange it because the mb clearly had a manufacturing defect. (Incidentally, we had problems with 2 other TYAN motherboards that we ordered in the same week, although these were with unresponsive cpu socket 1.) Also, newegg seems to make no accommodations for the time it takes to actually receive the items. Especially if items are delivered on a weekend/holiday.

I have worked with computers for 20 years now and I've been a long and loyal newegg customer. However, given the feedback I received from our purchasing office and the recurrent tyan failures, it seems that I have to change loyalties. Tyan used to be quite good. It seems that the research world needs to know about the shoddy manufacturing and the bureaucratic inefficacy that has crept up in newegg policies.

7 out of 9 people found this review helpful. Did you? Yes No

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Item#: N82E16813151259
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