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Item#: N82E16813157358

ASRock 990FX Extreme9 AM3+ AMD 990FX + SB950 8 x SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS

  • AMD 990FX
  • Phenom II / Athlon II / Sempron 100 Series
  • DDR3 2450(OC)/2100(OC)

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASRock 990FX Extreme9

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the ASRock 990FX Extreme9

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  • Jason S.
  • 8/25/2015 9:09:20 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsZero, Zippo, Nadda Support

Pros: None watsoever

Cons: ASRock support is nonexistent

Other Thoughts: Tried contacting this company, ASRock, twice through "http://www.ASRock.com/Support/tsd.asp" that they claim they "will assist you shortly" in all their standard responses to critical reviews on Newegg. It has been over a month (7/21/2015 and 07/30/2015) and I have received absolutely NO response from ASRock. Zero, zippo, nadda. I would not recommend ANY of this company's products to anyone. I have since junked this board and taken the loss.

Manufacturer Response:

Dear Valued ASRock Customer

Thank you for your purchase and review. We always do our best to Support customers. Unfortunately, it does not meet your needs.
However, we do reply both email and phone promptly except on week-end and holidays.
If you have any technical issues or warranty questions, please contact us at 909-590-8308 or http://www.ASRock.com/Support/tsd.asp
We will assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

Did you find this review helpful? Yes No

  • Anonymous
  • 8/4/2015 8:59:28 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsDefective board -- worse warranty policy

Pros: Good features. Good selection of ports and connectivity. Seems to be built well.

Cons: Doesn't work properly. Supposed to support 32GB (or is it 64GB), I could not get it to boot 16GB (4 identical 4GB sticks) no matter what I tried -- even after working with their Tech Support. Many of the USB port -- including the USB 3.0 ports do not work -- even after upgrading all the drivers (as has been suggested in many places). Also found SSD performance to be quite lacking. ASRock agreed to RMA the board (thank you for accepting the obvious), but would not send me a replacement board in advance even with paying a deposit (as other makers allow you to do). I have to dismantle my PC send the board in and wait 2-3 weeks before I can get a new board and put it back together. So I either have to be without my computer (and I work on it several hours per day) or buy another board to build it so I don't lose the use of the computer -- and get stuck with 2 motherboard once they get around to sending my the replacement. For anyone that works on their computer, that is unacceptable. If you can't supply a reliable product, at least don't totally inconvenience and punish your customers for buying your defective product. This was my first ASRock product, but unless they change their punishing warranty policy and provide reasonable customer care, I won't be buying another one. This is not just a game -- I rely on my computer for work -- it must perform and be reliable, and there must be decent customer service policies that recognize this.

Other Thoughts: I've been sitting with this defective board, looking for the opportunity where I can give it up for 2-3 week, and it just doesn't happen. So, ASRock, am I stuck with a defective board until I decide to buy another one, making your warranty useless?

Manufacturer Response:

Dear Valued ASRock Customer,

Sorry for any inconvenience this may have caused you.
We will be more than happy to assist you for replacement, if the mainboard is malfunctioned.
For the returning service, please refer to RMA policy at "http://www.ASRock.com/Support/index.asp?cat=Policy"

If you have any technical inquiry or warranty question in the future, please contact us at http://www.ASRock.com/Support/tsd.asp
We will assist you shortly.


Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

2 out of 2 people found this review helpful. Did you? Yes No

  • Mark S.
  • 7/31/2015 12:13:23 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsWorks, but noisy.

Pros: Works out of the box.

Cons: Once I was booted into Windows, I immediately started hearing what sounds like electrical arcing. This is different than coil buzzing. I thought it might be something interfering with a fan, but after stopping each fan with my finger, I could rule that out.

The MB seems to work fine. There is no smoke or burned electrical smell, but the noise is alarming and distracting. If I cannot find the cause and fix it, I will be RMAing the board.

Manufacturer Response:

Dear Valued ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please turn the power off, clear the CMOS.
Load the BIOS default.
Check the noise is from speaker or other components or specific mainboard's area.
If you have any technical questions or warranty issues in the future please contact us at http://www.ASRock.com/Support/tsd.asp

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

Did you find this review helpful? Yes No

  • Jason S.
  • 7/30/2015 10:53:07 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsNo support whatsoever

Pros: None

Cons: There is absolutely no support for this board. The manufacturer will respond to poor reviews stating "contact us at http://www.ASRock.com/Support/tsd.asp, We will assist you shortly." but they don't respond to you!! Don't be fooled by the claim of a warranty. The warranty is worthless since they won't respond to customer issues.

Other Thoughts: Bottom line is you are taking a huge chance buying this board - there is no support or warranty from the manufacturer.

Manufacturer Response:

Dear Valued ASRock Customer

Thank you for your purchase and review. We always do our best to Support customers. Unfortunately, it does not meet your needs.
However, we do reply both email and phone promptly except on week-end and holidays.
If you have any technical issues or warranty questions please contact us at 909-590-8308 or http://www.ASRock.com/Support/tsd.asp
We will assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

Did you find this review helpful? Yes No

  • Anonymous
  • 7/27/2015 12:44:04 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat board with only one flaw

Pros: Plenty of overclocking headroom, lots of space, support for a really crazy amount of ram for the am3+ socket. Easy to use bios, auto overclocking if you are feeling lazy or do not really understand how the multipliers work. Able to use any FX series chip and make them shine. Good spacing for crossfire or an sli setup.

Cons: Only true con is the fact that the pci-e slots are still 2.0. And some might dislike the color scheme.

Did you find this review helpful? Yes No

  • Jason S.
  • 7/23/2015 7:11:51 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnstable

Pros: Looks good on paper.

Cons: Motherboard is unstable. Absolutely no support from ASRock. Worthless 3 year warranty since no one at ASRock will respond to you.

Other Thoughts: I have built many computers in my lifetime and this build has been by far the worst experience. This board is extremely sensitive and unstable. My computer will just suddenly shutdown with no warning. If I'm lucky it will restart after trying trying to reboot about 5 times. If I'm not so lucky Dr. Debug will give me code 99, which is supposedly an issue with PCI-E. I know it's not an issue with the graphics cards since I tried 3 different graphics cards, and try every PCI slot. Still no luck, still code 99. Reset CMOS, still code 99. The only thing that seems to work is to unplug the computer, remove the battery, reset CMOS and let it sit for about an hour. Try again and suddenly it boots. This has happened 3 times now in 3 days (not counting the times it just suddenly shuts down and I'm able to reboot after several attempts).

Unfortunately, I did not complete this build right away since I bought parts as I could afford them, and now I am outside Newegg's return policy. Oh well, the board comes with a 3 year warranty, right? Apparently not since no one at ASRock will respond to me. From what I can tell ASRock support is completely non-existent.

Lesson learned, never again ASRock!

Manufacturer Response:

Dear Valued ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Code 99 should have screen display. Please press F2 to check it it changed to Ab (BIOS screen).
For the freeze issue, please check the CPU and system are not overheating.
Load the BIOS default.

If you have any technical support inquiry, please contact us at http://www.ASRock.com/Support/tsd.asp
We will assist you shortly.

Thank you

ASRock Support
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

Did you find this review helpful? Yes No

  • Fred R.
  • 6/22/2015 11:39:10 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsD.O.A

Pros: NONE

Cons: Dead as a doornail

Other Thoughts: Board will not post D.O.A.

Manufacturer Response:

Dear Valued ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please trouble shoot the mainboard whether the issue is resolved.

• Unplug the ATX power, remove all components from mainboard.
• Remove the mainboard from chassis, place it on mainboard’s box.
• Clear the CMOS.
• Reseat the CPU and heatsink fan.
• Test with single memory module (non-ECC, un-buffered).
• Reseat video card firmly and 6+6 PCIE power (if applied).
• Connect the monitor.
• Plug the 24 + 8 or 4 pins ATX power.
• Turn on the power (using onboard power button) to check if its post.

If you have any technical Support inquiry, please contact us at http://www.ASRock.com/Support/tsd.asp. We will assist you shortly.

Thank you

ASRock Support
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

0 out of 1 people found this review helpful. Did you? Yes No

  • Jonathan R.
  • 6/7/2015 6:24:13 AM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsMultiple errors

Pros: looks good on the box....

Cons: Hi Im doing a new build, with the part below all brand new, after putting everything together it didnt boot so I removed one of the memory cards and it did boot, but now when it start the PC I get these multiple errors on the motherboard it starts giving me codes 19 and C5 and it goes from 19 to C5 about 5 times then, 36, 78, C7, 70, 99, and then it stays on D6. I have tried removing one of the two memory cards, changed the Video Card to an old one I have, I have cleared the CMOS, checked the CPU and nothing, I wish I didn't have to give a bad review but I just running out of options...

Other Thoughts: Asrock 990FX Extreme9
AMD 9590FX with Cooling system
2 Sapphire HD6970 2 GB GDDR5
2 Vulcan 8GB DDRE 1600
Coolmax ZPG-1200B

Manufacturer Response:

Dear Valued ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please check and only applied on last code that stopped and stay.
Code d6 related to VGA card not detected.
Please try below:
Clear the CMOS.
Reseat the VGA card firmly with its PCIE power.
Test on another PCIE slots.
Test with another known good VGA card.

If you have any technical Support inquiry, please contact us at http://www.ASRock.com/Support/tsd.asp. We will assist you shortly.

Thank you

ASRock Support
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

0 out of 2 people found this review helpful. Did you? Yes No

  • Dylan C.
  • 5/31/2015 12:34:28 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

3 out of 5 eggsOverheat?

Pros: great motherboard design , awesome features and stuff

Cons: i guess mines was defected the heatsink on my motherboard overheats almost instantly and completely freeze my computer after 3 hour of gaming., doing a memtest and time is about 2 hour 40 mins at the moment and my small room is hot.. i touched the heatsink and its blazing hot right now im affraid it might explode lol.

tried to contact asrock but no replies what can a guy do

Other Thoughts: all products can't be perfect right?

Manufacturer Response:

Dear Valued ASRock Customer

Thank you for your purchase and review.
Please load the BIOS default.
Allow better air circulation inside the chassis including around VRM area to avoid overheating.
If using 125w or 220w CPU, please install a CPU cooler with a top-down blowing design or install chassis fan top of VRM area.

If you have any technical Support inquiry, please contact us at http://www.ASRock.com/Support/tsd.asp. We will assist you shortly.

Thank you

ASRock Support
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

Did you find this review helpful? Yes No

  • pedro g.
  • 5/3/2015 3:07:48 PM
  • Tech Level: High
  • Ownership: more than 1 year

2 out of 5 eggsStay away if you can

Pros: Great board when it works.

Cons: Died after a little over a years. Put this board away for a year and returned to fire it up and was dead.

Other Thoughts: Never had this problem with any board I have owned except Shuttle. ( for you long time Amd fans) Going back to ASUS...Glad I bought this with AMEX.

Manufacturer Response:

Dear Valued ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please trouble shoot the mainboard to see if its address the issue.

• Clear the CMOS (remain power off).
• Reseat the CPU and heatsink fan.
• Test with single memory module.
• Reseat video card firmly and 6+6 PCIE power (if applied).
• Connect the monitor.
• Plug the 24 + 8 or 4 pins ATX power.
• Turn on the power (using onboard power button) to check if its post.

If you have any technical Support inquiry, please contact us at http://www.ASRock.com/Support/tsd.asp. We will assist you shortly.

Thank you

ASRock Support
Tech Support Email: http://www.ASRock.com/Support/tsd.asp

0 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16813157358
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