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Item#: N82E16813157527

ASRock Z97 Extreme9 LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

  • Intel Z97
  • Core i7 / i5 / i3 / Pentium / Celeron (LGA1150)
  • DDR3 3200+(OC)/2933(OC)/2800(OC)/2400(OC)/2133(OC)/1866(OC)/1600/1333/1066
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Learn more about the ASRock Z97 Extreme9

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the ASRock Z97 Extreme9

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  • Vincent L.
  • 8/27/2014 5:08:16 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsUpdated review

Pros: Can't ask for more features really
Fully packed and the most unique board with a PLX chip and PCIe Gen3 4x M.2 slot for upcoming SSD.

Despite the cons below which are mainly a mix of REAL BAD LUCK, mail in rebates time restriction and UPC code removal negating the warranty with NewEgg. I think this board is worth at least 3 eggs, probably 4 but... just read below.

Cons: 2 DIMM slots on the left are dead. Error code 55.

Tried a total of 8 memory module individually in each slot one at a time along with 3 different CPU, my main 4790K, and 2 other I5, multiple clear CMOS.

Whatever I try I get a 100% running and stable system when using the 2 far right DIMM slots and no post / error code 55 with the 2 far left.

Made a 10-15min close up inspection of the CPU pins and everything is fine. All other memory modules are all working in 2 other system and memtest error free.

Since I was waiting for my defect memory to come back from NewEgg, I had to send my mail in rebate for the mobo in time! When my new 32Go kit returned, all stick were error free but discovered the mobo had problem too. And because I sent the rebate to ASRock, I couldn't RMA the board with NewEgg but I have to deal with ASRock.

RMA is open but even tho I told ASRock I can work with 16GB single channel, they don't offer cross ship or advance payment. I personally think all company should offer at least an advance payment option.

Other Thoughts: Out of my order consisting of this mobo, G.Skill 32Go kit 2400Mhz C10, Gelid Thermal paste, 4 x 140mm fan and a blue ray / dvd burner, I got a defect memory kit and a defect board.

I guess I got extremely unlucky! Although there's a lot of DOA reviews for the memory kit (Maybe 25-30%).... but having 2 DOA on the same order is a 1st time for me..... At least my LG Blue Ray, 4 fans and Thermal Paste are working!! :/

RMA for the memory was ok, got a full refund for it while I had ordered a new in the meantime.
But I'm dissapointed ASRock does not offer cross ship or advancement payment. This is crippling me for a minimum of 2 to 3 weeks... Although I can say they responded to my email REALLY FAST.

Carefull of the mail-in rebates.... IMO 10$ ones are not worth it... It will cost you the printing, time consuming just to read everything to make sure your eligible, pay X to send it (roughly 2$) and you loose your warranty with NewEgg cause of the UPC code cutted. Mine was 40$ rebates... money wise it's worth it, but look where it got me.
I could have got full refund for this defect and order a new one for a 2-3day downtime.


===============
UPDATES:

ASRock does not service in Canada but uses service of Link Computer

RMA is a pain although it's not Link Computer's fault, Canada Post lost my motherboard... I actually took Xpress with basic insurance and signature... It got signed by someone Link Computer does not recognize. The basic insurance only covers 100$. The investigation takes up to 5 days and it's been 6 now... They only contacted my to ask if I took additional insurance and that a representative will contact me soon. So yeah I basically just lost 250$ + all the shipping fee here and there, 16 cubic tons of emails... and still 1 month after my initial purchase, I have yet to make that 2500$ PC up and running! I just hope NewEgg hear me and at the bare minimum offer me free shipping and maybe a discount... as I now have a new Motherboard to buy + additional 140mm fans, 250$ Sennheiser headset (In the meantime, I bought a Sennheiser PC363D full retail 319$ + tx on another trusted site only to realize they sent me a refurbished, with 90days limited warranty in USA only... (Hell Yeah!... frustration sarcasm). I'm in the process of refund but I still lost at least 75$ with all the shipping back of DOAs and Refurb...

Not only I'm loosing so much, this huge pile of bad luck, I tell you! is taking at least 30% of my time every week with back and fourth emails, photo taken, follow ups....

I can tell you this is the first and last ASRock board and also the last time I send mail in rebate!

Made some research and I'll probably go with the Gigabyte Z97X-Gaming G1. It has about all the same feature + gold plated on every I/Os and CPU pins + better onboard sound (Best I've seen for onboard) + the additional marvel Sata support Raid so I get to run 850Pro on Intel AHCI. I loose the M.2 but I'll simply buy a PCIe M.2 card and networ

Manufacturer Response:

Dear ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Code 55 related to memory and its controller.
Please trouble shoot the mainboard whether the issue is resolved.
Clear the CMOS.
Check the mainboard’s CPU socket contact pins are normal (should be pointing same way and pattern).
Reseat the CPU and heatsink fan if socket pins are normal.
Test with single memory module on each slot one by one to verify all slots are working.
If you have any technical support inquiry, please contact us at http://www.ASRock.com/support/tsd.asp. We will assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/support/tsd.asp

Did you find this review helpful? Yes No

  • jason m.
  • 8/27/2014 4:48:44 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsbad board 3

Pros: none

Cons: bad power switch led header

Other Thoughts: I wish I did not buy wifi card for the board, now I don't have anything to put it in

Manufacturer Response:

Dear ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
All 3 x mainboards have been received from returned.
Run the test on mainboards (3 x), power LED header 2 pins and 3 pins are working normally.
They light up right away once connect the chassis LED connector.
The problem could be either chassis LED or connected position.
For more information about header connection, please visit the link below for user manual under page 21, front system panel header layout.
ftp://66.226.78.21/manual/Z97%20Extreme9.pdf

However, power LED header (positive and negative) is a very basic technology and should not be having the problem.
As always, we appreciate your purchase and constructive reviews are welcome.


Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/support/tsd.asp

Did you find this review helpful? Yes No

  • Nikolaus S.
  • 8/22/2014 2:19:50 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsSevere PCIE and audio problems

Pros: Good layout. Aesthetically pleasing BIOS.

Cons: After 2 weeks of problem-free use, minor sound and DPC latency issues presented themselves-- at 3 weeks, this became a major problem (causing audio dropouts and system freezes) which at first appeared to be a possible DPC latency issue which would normally be caused by a bad driver. In response, I updated, reinstalled, and rolled back all current drivers from the manufacturer's and other websites; restored and reinstalled windows 8.1, and loaded w/ BIOS 1 and 2. The only way I was able to eliminate the DPC latency issue was to not use any PCIE x16 slots, but doing so would somehow disable audio through the onboard HDMI completely.

Also, I attempted to use an SSD (PX-AG256M6e) which had been listed as a supported device on the manufacturer's website (apparently this was incorrectly listed, and has subsequently been changed to the appropriate part number (PX-G256M6e) after I contacted ASRock customer service). This was also a PCIE x16 slot card, and the mobo would not POST while this was installed, which seems as a secondary indicator that the mobo's PCIE slots were faulty.

Finally, getting the mobo to recognize boot devices was also a pain. It would only recognize two at any given time, and sometimes it would take a couple of posts for it to recognize the change. So if you wanted to swap drives, you would have to manually disconnect everything else and repost until the boot devices you wanted finally showed up.

Other Thoughts: ASRock customer service was a bit slow in its response to my initial query (2 days) concerning the SSD with the incorrect part number. They asked me to repeat information which i had already given, suggested that I modify the device (which would void the manufacturers warranty), and then failed to respond to my second query. This delayed my return of that part.

Manufacturer Response:

Dear ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please turn power off, clear the CMOS.
Set the EUFI BIOS default.
Download and install hte the HD audio driver at link " http://www.asrock.com/mb/Intel/Z97%20Extreme9/?cat=Download "
If you have any technical support inquiry, please contact us at http://www.ASRock.com/support/tsd.asp. We will assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/support/tsd.asp

Did you find this review helpful? Yes No

  • Albert A.
  • 8/20/2014 10:08:30 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Mobo

Pros: This board has pretty much every connection possible with Z97, and a PLX PEX, which is great if you need more than 16 pcie lanes.

Cons: None

Other Thoughts: I am using this board with 2 GFX in SLI and a third for PhysX without any issues. Also, I have both M.2 slots populated (Plextor M6e and Samsung XP941), no problems there either.

For those curious, the x2 M.2 slot does share bandwidth with 2 of the SATA ports, but the x4 M.2 does not share with SATA (my understanding is that there is a second smaller PEX PLX chip in front of the one used for the pcie lanes and its sole function is to pipe 4 pcie lanes to the M.2 x4 slot and the other 12 to the pcie slots).

Also, for those looking to get the XP941, at least on my system it boots about 5 seconds slower than the M6e, despite being quite a bit faster. I'm not sure if one of my settings is off or what, but either way it is an unexpected result.

Did you find this review helpful? Yes No

  • Clark R.
  • 8/20/2014 8:16:57 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFantastic

Pros: -Best value for 2x 16 PCIE lanes in a Z97 board, makes SLI that much sweeter and you don't lose much versus the more expensive Asus equivalent
-Well designed bios
-Fired right up, no issues to speak of
-Attractive board layout, nice color scheme

Cons: -Manual is a little hard to follow if you don't already know what you're doing
-UEFI bios did not recognize my aging Razer Lachesis mouse, but I was able to navigate with the keyboard just fine

Other Thoughts: I have a massive twin-tower CPU cooler; the graphics card just barely fits next to it. Not an issue for my GTX 680 SLI setup, but could be if your card extends any more towards the CPU and you have a massive cooler.

Did you find this review helpful? Yes No

  • jason m.
  • 8/13/2014 12:45:53 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggssecond bad board

Pros: their are not any pros for getting a bad board 2 times and a lot of taking the computer apart and not being able to use it

Cons: a lot of taking the computer apart waiting weeks for the motherboards and more weeks getting another board. tech support said send it back and the chances of getting 2 bad boards could not happen

Other Thoughts: I always used asus not much problems with them. I bought this board because I liked the features

Manufacturer Response:

Dear ASRock Customer

Sorry to hear that the 2 x mainboards having same issue (acceding to tech record indicates, power LED light's not ON but everything working).
The power LED header (front system panel header) is barely defective, especially on 2 straight mainboards.
Please visit the link below for user manual under page 21 for front system panel header layout.
ftp://66.226.78.21/manual/Z97%20Extreme9.pdf

If possible, test with another chassis LED connection.
If you have any technical inquiry or warranty questions please contact us at http://www.ASRock.com/support/tsd.asp. We will assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/support/tsd.asp

0 out of 1 people found this review helpful. Did you? Yes No

  • jason m.
  • 8/13/2014 12:36:36 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsbad board

Pros: power switch led header was bad and so was the 3 pin power led header. tried led on the reset led header and worked. don't know any pros had to rma the board

Cons: bad board and tech support no help

Other Thoughts: try rma

Manufacturer Response:

Dear ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Both mainboards have been received from returned.
Run the test on both mainboards' 2 pins and 3 pins power LED headers and they are working normally.
They light up right away once connect the chassis LED connector.
The problem could be either chassis LED or connected position.
For more information about headers connection, please visit the link below for user manual under page 21, front system panel header layout.

ftp://66.226.78.21/manual/Z97%20Extreme9.pdf

As always, we appreciate your purchase and constructive reviews are welcome.

Thank you

ASRock SUPPORT
Tech Support Email: http://www.ASRock.com/support/tsd.asp

0 out of 1 people found this review helpful. Did you? Yes No

  • Shannon Y.
  • 8/10/2014 5:43:32 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsASRock Z97 Extreme9

Pros: Worked out of the box.
Future expansion.

Cons: The manual is pretty basic with 33 pages but is enough if you have the internet and previous build experience.

Other Thoughts: This is the first ASRock for me. I went with the Extreme9 for future SLI and M.2 options. So far it works just fine. The bios has mouse and 3d graphics which was a first for me.

Prime95 Small FFT max heat test was 79C on default settings with room temp at 75F.

ASRock Extreme9
i7-4790K
Arctic MX-4
G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600
Corsair H110 cooler
Samsung 840 EVO MZ-7TE1T0BW

Did you find this review helpful? Yes No

  • kevin g.
  • 7/18/2014 5:36:57 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsmy z97 extreme9 working grate i could not be more happy

Pros: everything works so for just fine !

Cons: manual sucks!

Other Thoughts: very happy for the price and quality , glad i did not get the asus z97 deluxe

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16813157527
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