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Item#:N82E16814103051

DIAMOND Viper 3850PE3512O Radeon HD 3850 512MB 256-bit GDDR3 PCI Express 2.0 x16 HDCP Ready CrossFire Supported Video Card - Retail

(limit 99 per customer)

DIAMOND Viper Radeon HD 3850 3850PE3512O Video Card - Retail

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Manufacturer Warranty

Beyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer. Below is a summary provided for convenience only and may not be accurate or current. Use this link for full details.

Manufacturer Limited Warranty period (parts): 1 year
Manufacturer Limited Warranty period (labor): 1 year

Manufacturer Contact Info

Return Policies

This item is covered by Newegg.com's VGA Standard Return Policy.

Return for refund within: 30 days
Return for replacement within: 30 days

Review Summary (read all 68 Reviews)

57%

15%

12%

Product Rating:
Total Reviews:	68

the overclock setting is off, rebate is bad

Reviewed By: Cyberwolf on 2/10/2009

Tech Level: high - Ownership: 1 week to 1 month

This user purchased this item from Newegg

Pros: factory overclocked, the card seems well build material wise.

Cons: like many people here, the video driver crashed constantly in game. And the card fan is noisy compare to other similar performance card.

Other Thoughts: Did some research and find the the over clock setting with this card is a little off, core is too fast and memory is too slow. After setting to the reference number, all crash go away. 725 -> 720 for the core, 900 -> for the memory. New setting has never crashed my video driver since then.

1 out of 1 people found this review helpful. Did you? Yes

Defective, avoid this one.

Reviewed By: on 1/23/2009

Tech Level: somewhat high - Ownership: 1 month to 1 year

Pros: Great when it works.

Cons: I have had nothing but trouble with this card. Done everything suggested by "tech support". This card crashes its drivers constantly. Tried in 3 different machines, new drivers, cleaned old drivers, new Power Supply. This card is defective. I am not the only one with these problems. Requested RMA from the manufacturer and waited over a month with no reply. STAY AWAY FROM THIS ONE.

1 out of 2 people found this review helpful. Did you? Yes

How to RMA Diamond Video card

Reviewed By: UTPLAYER on 1/19/2009

Tech Level: average - Ownership: 1 month to 1 year

This user purchased this item from Newegg

Pros: Price...after $50 rebate (NewEgg ask not to list price so, sorry). Video looked great before it failed. Calling DiamondMM tech support directly was very responsive. (818) 357-5165.

This person was also very helpful:

Melo
Technical Support Supervisor
Best Data Products, Inc
Diamond Multimedia
Tel: 818 534 1414
Email: tech01@diamondmm.com
Email: tech01@bestdata.com

Cons: It did not work properly out of the box. Card restarts often. The card is very long. DiamondMM "online ticket" subission is not responsive. I had to make a long distance call to obtain support.

Other Thoughts: My card was sent back for RMA, but here's what what I recommend doing...
Update your motherboard and video drivers first. Also, obtain current drivers for this card at DIAMONDMM.COM

Follow the incuded instructions or obtain them from DIAMONDMM.COM. Note which driver(s) you installed for future reference or, in case you need to remove or reinstall them. You may aslo want to create restore point before begining all this.
If you still have problems, contact DIAMONDMM support at (818) 357-5165 for troubleshooting, repair, or replacement.

Good luck!

P.S. I'll update this review once I receive my replacement card.