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HIS H387Q512NP Radeon HD 3870 512MB 256-Bit GDDR4 PCI Express 2.0 x16 HDCP Ready CrossFireX Support IceQ3 Turbo Video Card

  • 320 Stream Processors
  • 512MB 256-Bit GDDR4
  • PCI Express 2.0 x16
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Learn more about the Hightech Information System Ltd. H387Q512NP

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Hightech Information System Ltd. H387Q512NP

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  • Matthew M.
  • 7/1/2008 10:18:21 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggs

Pros: I have 2 of these together in crossfire-x and they run great.

Cons: They get very hot under load, but more than likely a case issue. (Taking off the side of the case drops GPU temps by over 10c)

0 out of 1 people found this review helpful. Did you? Yes No

  • Brian W.
  • 6/24/2008 5:18:03 PM
  • Tech Level: Low
  • Ownership: 1 day to 1 week

2 out of 5 eggsTo WOW just Wow

Pros: HD3870 GPU, Decnet GDDR memory

Cons: Copper painted Heatsink fan not nearly as effective as either an unpainted aluminum or copper part. This is truly SHAME FULL by HIS and of course their terrible 1 year warranty. -----------------------------------------------------

WOW just Wow, i understand how frustrated U R, but U say U have all this experience w/ other cards, then how is it U don't know that the memory is DDR which means DOUBLE DATA RATE.... meaning 1200Mhz is effective 2400Mhz.
Its NO DIFFERENT as the Sapphire HD3870 & 8800GTX, they also have cards GDDR3 / GDDR4 speeds around 1000mhz /2.0Ghz effective. The HD3870's GDDR4 goes a bit faster but both need to be doubled to get the effective rate that they post in the specs. 1200 x 2 = 2400mhz memory..... NO ISSUE THERE!

Other Thoughts: U R correct in the HIS issues with the Painted heatsink not being nearly effective. This is a disgusting thing for HIS to do as in ALL pictures it looks like its true copper. They should have removed the paint & run straight AL it would have improved cooling. 832 Mhz is not too bad for these cards.

Without having my hands on your card its hard to know what the real issues are as the HD3870 does run very hot under load, but to get more from the Core clock you may need to use a BIOS editor & increase the VOLTAGE in 3D high Mode. Try reducing core clock speed!!
Yes, they do say 850Mhz.... but if it won't do it...? & U don't raise voltage with a pencil mod or in a BIOS editor than you are stuck.

Regarding the 18Mhz missing on the Core clock....laughed out of court you will be. If you keep the card after warranty which you will have spent more time with them having your card...i'd remove the paint & turn the core clock down to 800mhz U'll solve your problems!!! Sorry.

2 out of 6 people found this review helpful. Did you? Yes No

  • Richard H.
  • 6/23/2008 7:57:27 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWOW.....JUST WOW

Pros: WHen working, I got almost 20,000 in #dmark06 with 2 in Crossfire

Cons: These cards do not run at advertised speeds. When I boot these cards up and run them for either benchmarks or gaming applications and monitor and record their speeds, even under the most extreme load their core clocks never exceed 835 and their Memory Clocks never exceed 1200 mhz (1.2 Ghz). So, basically, they run at 1/2 of the advertised memory clock speed.

They are incredibly unstable cards. Even with fans engaged at 100%, they overheat very quickly. Random freezes, crashes, corruption, GPU failure, artifacting, etc. are common.

HIS HAS NO REPRESENTATIVES OR CONTACTS IN THE USA....ONLY IN CHINA. NO PHONE # FOR SUPPORT. YOU HAVE TO COMMUNICATE BY EMAIL WITH A THIRD PARTY INSURANCE COMPANY CALLED 'LEXY PACIFIC'....AND THEY ARE INCOMPETENT.

Other Thoughts: Read my other 2 reviews. After RMAing 2 of these, being refused reimbursement of return shipping, I waited 7 weeks to get them back. When I got them back, basically same issues still present.

I have tested them against a Sapphire 3870x2 and an Nvidia 8800GTX. Both of those other cards run great with minimal to no issues.

Contacted HIS a second time. They refused to respond to 4 different emails. Finally got someone, who basically told me that they'd already RMAed 2 cards, and that they don't believe that I'm telling the truth and that they're not going to help me.

I am going through my product replacement program to replace these cards. I have also contacted an attorney and am escalating this to a legal issue. These cards have known issues, and, according to my attorney, this company is in violation of several federal laws. There is going to be a class action suit very soon, for all of us who have been totally shafted by this company.

5 out of 12 people found this review helpful. Did you? Yes No

  • James L.
  • 5/27/2008 1:52:21 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsvideo card

Pros: I have no pros on this HIS 3870 512 rlt hd card...

Cons: I have had 2 of the same HIS 3870 video cards and have trouble with both.The first one would shut down my computer in the middle of games and restart.I sent it back for new one .The second one did same thing and had message,VPU recover has reset your graphic accelator as it was na longer responding to graphic driver command.I would be carful of this HIS 3870

4 out of 6 people found this review helpful. Did you? Yes No

  • Joseph B.
  • 5/26/2008 12:52:02 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggs

Pros: I purchased 4 of these cards 3 months ago. Right away I water cooled them, and hit a stable Crossfire x OC of 860/1250. With my QX9770 running @ 3.8 Ghz I can score 29,000 3dmarks! So I got bored and decided to volt mod the 3870s. I now run a stable OC of 1054/1290. These cards FLY!

Cons: If you have 4 running in crossfire x, and OCed pretty high, you will be limited by your proc. Even my QX9770 @ 5.2ghz is choking up the cards. It sucks that a 5ghz quad will hold me back, but what can I do!

Other Thoughts: To really see what one card can do, I ran a single card OCed to 1147/1286 with the QX9770@ 5.2ghz. I scored 18,384 in 3dmark06. These cards can take some crazy OCs with a volt mod, its not hard, and it works great! I have been able to run the cards as high as 1.87volts(1.33stock) I run a 24/7 OC of 1054/1289 with 1.43 volts on the core. With water the temps stay in the low 40s and never worries me :) ENJOY!!

1 out of 7 people found this review helpful. Did you? Yes No

  • Richard H.
  • 5/26/2008 7:22:03 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGot new Cards from RMA and They Dont Work EITHER!!!!

Pros: None that I can see. This review is a follow up to my previous review, so go read that one first, then come back here.

Cons: These cards are buggy, they do not run at advertised speeds, HIS customer support is TERRIBLE, the cards overheat quickly. Even stock out of the box there is ghosting and these weird light glare flashes. I have been through 4 of these cards now, and they have all failed.

Other Thoughts: So, I sent back 2 of these because of an overheating issue (they were both fried), and after 5 WEEKS, get two new cards from HIS. So, I hook the cards up individually, test them (3dMark06), then hook them up in crossfire, test them, and all is good.
Well, immediately upon starting to run games I'm noticing these weird artifacts, etc. Then, the cards basically freeze, causing lockup and requiring hard reboot. I can run with a Geforce 8800 or an Sapphire x2 all day, but when I go back to these cards, it's problem city.
THANK GOODNESS I BOUGHT THE insurance through NewEgg. I am now going to try to get new cards from a different manufacturer.

1 out of 4 people found this review helpful. Did you? Yes No

  • Anonymous
  • 5/12/2008 1:44:53 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggs

Pros: So far it's been able to handle anything I've thrown at it. The price is great. Doesn't run as hot as others have claimed. Linux drivers.

Cons: Even though I haven't had any problems with heat I still think that they should have pre-set a higher fan speed. It did run a little warm at first but since it's been running great.

Other Thoughts: This isn't the GX2 competitor and it's not a 400+ dollar card so I think some peoples expectations aren't fair. For a sub 200 dollar card with a mail-in rebate you can get two of these and still save money vs. some others with a single card. The price is set right and for me thus far I can play all my games maxed out with very decent to high frame rates. I do a lot of Photo editing and POV Ray and one of these is awesome, two would be amazing. It's been a great buy for me so far!!

0 out of 1 people found this review helpful. Did you? Yes No

  • David G.
  • 5/7/2008 7:50:15 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsPoor HIS

Pros: Good idea very very poor execution. Ineffectively overclocked 850mhz. Declock it as soon as you get the chance with revatuner to 775mhz also apply 100% fan load with it.

Cons: Questionable heatsink material its painted 100%. How do i know? Well i took it off and cut a pease off of it. The fins of heatsink are not molded into a base, doesnt allow smoothe heat conduction. Go with the alternative. I ordered vf 1000. At 775mhz 100% fan speed the ccc shows 44c idle. Ridiculous.

Other Thoughts: I love the desighn but its a no go. I do not recomend you to buy this particular brand. Im waiting on vf 1000 so i can drop temperature and clock it back a notch. Otherwise with the other heatsink and appropriate overclock this card for a lack of a better word perfect. At 850mz and 1170 ram 3dmark06 graphycs test on 1280 by 768 resolution this card gives 5200 and change score. Preety nice.

3 out of 4 people found this review helpful. Did you? Yes No

  • mary n.
  • 5/4/2008 2:46:40 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsoverall happy with performance

Pros: plays crysis great, all the important stuff is on high the rest medium at 30-35 fps. great upgrade from an x1650, which struggled to get 30fps on all low while overclocking the holygrail out of it. Once I water cool this beast overclocking this thing might be pretty interesting. And 4 in xfire *salivates* mmmmm.....

Cons: If I turn aa on at all crysis game crashes, the crysis hotfix on the amd site helps this alot, but it still gives me a "VPU reset" message and says the hardware quite responding to the drivers. It runs at 55C with %100 load so I don't think it's overheating

Other Thoughts: If you don't want the card to fry then you HAVE to set fan speed up. People say this card is like a vaccuum with fan at %100 but I can't even hear it unless it's up all the way and its barely audible even then. I don't like how I had to try a bunch of drivers and settings to get it working right... whatever happened to plugging it in putting the cd in and the product working right? seems like you gotta' tweak all this new stuff too much

1 out of 1 people found this review helpful. Did you? Yes No

  • Brien B.
  • 5/2/2008 8:29:41 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggs

Pros: Not many. I suppose the factory overclock would be nice if the fan worked, but you can buy this same card at standard clock speeds (save $25-$50) and overclock it yourself.

Cons: Being a long time NVIDIA user, I'm rather displeased with the experience I've had with this card. I actually have 2 in CrossFire and the image quality is bad compared to most NVIDIA cards (enabling 'wait for vertical blank' and triple buffering helps some); there's also definitely a problem with them overheating and therefore VPU errors due to the fan only running at minimum speed all the time like others have stated.

Other Thoughts: I'm considering a 9800 GX2 instead. I only tried CrossFire because it was cheaper and my motherboard (P5E3 Premium) doesn't support SLI.

2 out of 4 people found this review helpful. Did you? Yes No

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