HIS IceQ Turbo H787QT2G2M Radeon HD 7870 GHz Edition 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card

Pros: None

Cons: After a couple of months of owning the card, not doing much gaming due to work, I finally had some free time to put this thing through its paces. Well, after playing some CoD for a bit, the screen went black and it was clear that the computer crashed. Tried a few other games, same thing, random computer crashes while gaming.

Ok, go to Newegg to RMA it and, SURPRISE, you can't RMA it after 30 days. Not even for a replacement. Gotta love a retailer that refuses to stand by the products that the sell, especially considering the amount of business that I do with them.

So, I go through the painful RMA process with Lexy Pacific. After two dreadfully long months, they finally get my card back to me. Pop it in my PC and, what a surprise, I get a BIOS code indicating that the card is DEFECTIVE!!!

So after spending nearly $300 on a video card, dealing with a retailer that doesn't support their products long enough to determine if there are defects, and a lousy manufacturer that makes you wait two months to receive a busted card, I have no idea what the hell I'm going to do.

I contacted Lexy Pacific. I want my money back or a different card. We'll see how that goes. No matter what happens, I will NEVER buy another HIS card and I will NEVER buy a video card from Newegg again.

Pros: Very nice card, very fast and unlike others I have not experienced any crashes. I would recommend this card to those who know how to build and trouble shoot their own CPUs. This card is not for beginners due to the updates/tweaking required to prevent crashes.

Cons: Once installed you must update everything or you will have BSOD crashes etc.

Other Thoughts: Overall I think this is a very good card for the money! I won't have to update my Graphics card for another 2 years thanks to this card IMHO.

Pros: It has good clocks with a very good cooling system that allows you to not break a sweat when playing games.
plays nicely on most games with 1920x1080 with 2xmsaa

Cons: it stinks at overclocking almost always crashing when you try to. its also pretty large.

Other Thoughts: my current card and i haven't had any issues. dunno why so many bad reviews, i really love this card. and it's great for it's price.

Pros: Wish I had something to say here - that would mean I had gotten the card to work. ;-\

Cons: Built a brand new system and everything worked great except that this card couldn't be recognized by the motherboard, a Gigabyte GA-Z77X-UP4. I borrowed cards from other machines and they worked fine, and tried this card in a 6.5 year old XPS 720 and it worked fine there, so it wasn't bad either. I worked with several technicians including guys at Gigabyte for 2 weeks and never got the card working. So I finally gave up and RMA'd it. Thought I would share so other people wouldn't try to put these two pieces of hardware together and waste their time and money too.

Pros: Amazing when it worked, doesn't work anymore :S

Cons: Doesn't work anymore, I get BSOD when I load any game now...

Pros: 3D games look great for the 20 minutes it works.

Cons: Similar to the other review -- video card crashes and burns after playing a 3D game for 20 minutes or less, forcing a hard reboot. Everything else ran fine.

Other Thoughts: There were no reviews here when I purchased this, which was a risk in and of itself. Now there are 2 out of 2 negative reviews about the same issue... but maybe others have more luck.

Anyway, Newegg refunded me no problem, but I think I'll pass on this specific model which seems to have eluded QA.

Pros: Great for the X minutes it was working.

Cons: Similar to the other review here -- I couldn't play a 3D game for over 20 minutes. It would crash and require a hard reboot. Everything else was fine.

Other Thoughts: There were no reviews when I purchased this, so I suppose that was a risk in and of itself.
Newegg was great and I was able to get a refund, but now that the only two reviews here are negative, I think I'll pass on this card.

Pros: Runs like a beast when it is working.

Cons: Random black screens of death while playing any 3d game so far. Evidently Sapphire 7870s were having similar problems. Huge pain; have to do a hard reboot every time it happens. Could be 5 hours after you launch the game, or 5 minutes.

Other Thoughts: I'm hoping I can redo this review after the RMA process. I really like this card, while it is working....

Manufacturer Response:

Dear HIS Customer,

Thank you for support in HIS. We are sorry for your situation.
We would like to have our local distributor to handle the product replacement for you.

Please fill out our online form
http://www.lexycomp.com/forms/rma.pdf
and return the form with a proof of purchase to Lexy Pacific by fax, mail or email for following up.

Lexy Pacific
Mail To: RMA Dept.
Lexy Pacific 611 Vaqueros Ave.
Sunnyvale CA. 94085
Tel: (408) 331-8818
Fax: (408) 331-8851
Email: rma@lexypacific.com
Customer Service Hours: 9:00AM - 6:00PM (Pacific Time)

Please feel free to contact us if you have further questions.
Again, we apologize for any inconvenience caused.

Warm Regards,
HIS Customer Service

External Link(s):

HIS Warranty Service|