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Server Accessories > 
iStarUSA Inc. > 
Item#: N82E16816215199

iStarUSA TC-RPSL20 20" Sliding Rail Kit for Most Rackmount Chassis - OEM

  • TC-RPSL20
  • Materials : 1.2mm SECC Steel
  • Supported Cabinet : 22" ~ 31" Depth Cabinet
  • Adjustable Length : 20" ~ 37"
  • L Shape Bracket : 12"
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Learn more about the iStarUSA Inc. TC-RPSL20

Model

Brand
iStarUSA
Model
TC-RPSL20

Spec

Specifications
Materials : 1.2mm SECC Steel
Supported Cabinet : 24" ~ 31" Depth Cabinet
Adjustable Length : 20" ~ 37"
L Shape Bracket : 12"

Features

Features
Solid Ball Bearing Sliding Rails
Three Stages Temporary Lockable
Adjustable Length
Load Rating Up to 85 lbs.

Quick Info


Customer Reviews of the iStarUSA Inc. TC-RPSL20

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  • William B.
  • 9/24/2014 8:24:13 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsWork fine

Pros: These installed easily. Slots allowed flexible installation without having to drill. They slide nicely under a 2U chassis load.

Cons: While adequate to the task, they are a bit high priced for light duty rails.
These rails do not lock in the extended position thus allowing the equipment to move in/out while working on it.

Other Thoughts: Good, light duty rail system. Will likely by again, but will shop for better price.

Did you find this review helpful? Yes No

  • Christopher F.
  • 8/3/2011 5:38:27 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

3 out of 5 eggsThey work, but....

Pros: They have good adjustability, and fit the chassis and rack I have well.

Cons: Missing parts.

Other Thoughts: I can do the last two reviews one better....my rails didn't include EITHER the screws OR instructions! I've purchased these rails before, so I know what should have been included.

Luckily we have a machine shop here, and I was able to source screws, nuts, and other hardware to get them mounted. I'll definitely shop around next time though...these rails aren't cheap, and missing screws is pretty inexcusable.

Manufacturer Response:

Dear Newegg Customer:
We sincerely apologize in advance for any inconvenience caused by this experience, but do rest assured that we will do all that we can to win your trust in iStarUSA brand.
On our website, we have under “download” or “videos” TC-Rail-20 installation video. Please refer to the suggested link for more information about how to install these rails. Also, our screws set should have been enough for your chassis, but again, it depends on the chassis type and brand. Other consumers typically go to a local hardware store for additional screws, or you can contact us by going to www.istarusa.com, or call 1-888-989-1189

Warm Regards,
iStarUSAcare Service
2011
DYK: Our expert technicians and service team is standing by to answer your technical trouble shoot. Our standard office hours are Monday through Friday, 8:30AM – 5:30PM PST. Please call 1-888-989-1189 or e-mail us at tech@istarusa.com

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  • Philip R.
  • 4/1/2011 8:47:28 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week

1 out of 5 eggsDo not buy

Pros: none

Cons: screws included with these rails are too long to allow the rails to actually slide in and out, rendering them completely unusable. terrible product.

Manufacturer Response:

Dear Newegg Customer:

We sincerely apologize in advance for any inconvenience caused by this experience, but do rest assured that we will do all that we can to win your trust in iStarUSA brand.
In regards to the TC-rail-20, The screws should fit with the rail and the other long screws should be screwing onto the cases. There could be compatibility issue if it is not use in to one of our chassis, please refer to technical department if you have any other questions.
For a small fix like this, you can actually call us at our customer service line, or contact us from our website at www.istarusa.com.

Warm Regards,
iStarUSAcare Service
2011

DYK: At our website, you can view product photos, specs, and drawings. Go to www.istarusa.com and enter the model number in the search bar, or, select the product division and find the product series on the left hand side menu.

Did you find this review helpful? Yes No

  • Anonymous
  • 3/20/2011 11:17:11 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsWell built, but you're on your own

Pros: My second iStarUSA case. Heavy, solid construction, very well built.

Cons: There are absolutely NO instructions, so you will spend a lot of time unscrewing / screwing / scratching your head. First setup will be frustrating.

Sometimes components just won't fit and you may need to make slight modifications.

Other Thoughts: These guys really need to write instructions

Manufacturer Response:

Dear Newegg Customer,
Thank you for choosing the iStarUSA brand to be part of your total computing system. We proudly stand behind our products and hope that you will find your next purchase an iStarUSA brand.

Regarding your concern about the product instruction manual, they are usually included with an installation guide for the customer. For a small fix like this, you can actually call us at our customer service line, or contact us from our website at www.istarusa.com.


Warm regards,
iStarUSAcare Service
2011

DYK: At our website, you can view product photos, specs, and drawings. Go to www.istarusa.com and enter the model number in the search bar, or, select the product division and find the product series on the left hand side menu.

Did you find this review helpful? Yes No

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iStarUSA Inc. > 
Item#: N82E16816215199
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