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Thermaltake > 
Item#: N82E16817153141

Thermaltake ST0020U Steel Mesh & Ruggedized Plastic 3.5" Black SATA I/II/III USB 3.0 Max 5G External Enclosure

  • 3.5"
  • USB 3.0
  • Up to 3TB
  • Steel Mesh & Ruggedized Plastic
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Learn more about the Thermaltake ST0020U

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Thermaltake ST0020U

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  • Andrew E.
  • 5/10/2015 3:33:25 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsExtremely Quiet, No Assembly Problems

Pros: Extraordinarily quiet, great airflow from the dual fans. EZ setup. Quick transfers.

Cons: none

Other Thoughts: While researching this case online, a number of reviews complained of the flimsy, easily broken, plastic guide tabs. I'm guessing the issue has been corrected because I found the case well-constructed (plastic, light, but cleanly manufactured). The alignment tabs and holder were sufficiently sturdy to not require any extraordinary caution. Very pleased with the purchase.

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  • Keith V.
  • 12/19/2014 12:47:07 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsCheap Case

Pros: Fans are quiet..

Cons: Cheap plastic case. Plastic tabs to hold HD are prone to break. HD is noisy in this case. Spend a few extra dollars and get a better case..

Did you find this review helpful? Yes No

  • Accounts P.
  • 11/11/2014 11:26:31 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsSo far no issues

Pros: Working as it should, no failures or quirks.

Cons: Assembly was overly complex, parts in 1st case didn't fit together correctly. Flimsy plastic connections.

Other Thoughts: The first one I opened up (out of 2 purchased) didn't work as it was supposed to. The drive support rail on one side had been installed incorrectly during manufacture and was sloped toward the rear of the case. After much fiddling with it I was finally able to get the drive mounted and secured. The second case went together without a problem.

The drive is locked/held in the case with flimsy plastic tabs. I was sure I'd break them getting the first drive in. We spent a ridiculous amount of money for cheap plastic.

Manufacturer Response:

Dear Customer,
Please contact Customer Service in regards to the manufacture defects. We will have the entire unit replaced through warranty service so that future installation will be easy and smooth.
Thermaltake USA Customer Service
Email: ttsupport@thermaltakeusa.com
Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)
089

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  • Jeremy G.
  • 9/27/2014 10:40:56 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsWorks well in USB 2.0

Pros: Very quiet, connects quickly to system, fast file transfer, connects to PC and Mac, rugged design

Cons: Plastic housing inside can be delicate.

Other Thoughts: Some have reported breaking the plastic innards when installing the drive. I saw this could definitely be an issue during installation, take care to be gentle when doing so.
The thing is so quiet thank goodness for the LED lighting as i often forget its on! Very satisfied with transfer performance!

0 out of 1 people found this review helpful. Did you? Yes No

  • william m.
  • 8/10/2014 6:56:56 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsgreat product

Pros: dual fans keep the hdd cool, light bar lets you know its active. quick transfer rate

Cons: none

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  • Stanley P.
  • 8/5/2014 6:05:53 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsTerrible Packaging

Pros: None.

Cons: The box it came packaged in looked damaged from Newegg itself or from transit from the carrier; whatever the case, this is the worst shipment I've received from Newegg yet. The product itself had damage, and who knows if it's a refurbished product?

Other Thoughts: Newegg obviously does not care about its customers anymore. Free shipping or Premier user, all packages deserve time and respect. Absolutely unacceptable.

Manufacturer Response:

Dear Customer,
We at Thermaltake apologize about any inconveniences the damage product may have caused. You can have the item replaced through Newegg or Thermaltake’s warranty service. If you would like to have the product replaced through Thermaltake, please contact Customer Service who will provide you with RMA instructions.
Thermaltake USA Customer Service
Email: ttsupport@thermaltakeusa.com
Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)
089

1 out of 2 people found this review helpful. Did you? Yes No

  • Marcus G.
  • 7/27/2014 11:47:01 PM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsThermaltake FTW!

Pros: Fast, Quiet, Pretty Looking :P

Cons: None :P

Other Thoughts: Would Buy Again :P

Did you find this review helpful? Yes No

  • William L.
  • 6/3/2014 5:37:15 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsQuestion on Size Drive Supported

Pros: Powered fans keeps drive cool; USB 3.0 is exceptionally speedy for image backups (a relief after USB 2.0); easily combine your favorite HDD with this for external storage.

Cons: In an unreasonably dusty environment, one of my fans slowed and eventually stopped. Nothing wrong with the fans, just grit. Replacement fans are available on the open market, but trying to put them in the enclosure just about destroyed the electronics.

Other Thoughts: Someone asked if this would support a 3TB drive in a single volume. Couldn't use the Q&A, so: my understanding is that you can't get past a 3TB drive not physically fitting into this case. This from the Thermaltake web site in June 2014: :Supports for all 3.5” SATA I, II, and 6G Hard Drives up to 2TB."
So, if you are looking for 3TB, I'd ask some hard questions first, right from Thermaltake.

1 out of 1 people found this review helpful. Did you? Yes No

  • Louis-Philippe M.
  • 1/5/2014 10:05:34 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsVery Good Product

Pros: -Very Fast a reliable product.
-Writing at 35 mo/sec.
-Nice and beautifull device.

Cons: When you put a hardrive inside, you need to be very carefull because the ''Clips'' are fragile and do not fit perfectly. You have to force them...

Other Thoughts: If you want to change often the hardrive inside, there is a lot of chance of breaking the clips.

Did you find this review helpful? Yes No

  • yevhen z.
  • 10/24/2013 9:29:58 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsWorked then it stopped being recognized by windows

Pros: Simple install.
Sleek design.
USB 3.0 with decent speeds.
Fans.

Cons: It broke. I have it plugged in and no matter what drive i put in, it doesnt seem to be recognized by windows due to a 'malfunction.' Def gonna send it back and get something better. Not worth the hassle to have it work for a week.

Other Thoughts: Would have been nice if it was NOT a hex key screw every time you wanted to swap out a drive. Would be nice with some thumb screws. And the internal installation of the harddrive was just nonsense.

Manufacturer Response:

Hi Yev,
We at Thermaltake apologize for the inconvenience this may have caused you. We can replace it through warranty service. Please contact our customer service team for RMA instructions.
Thermaltake USA Customer Service
email: ttsupport@thermaltakeusa.com
Toll free: 1-800-988-1088 M-F 9:00AM ~ 5:30PM (P.S.T)
011

0 out of 1 people found this review helpful. Did you? Yes No

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Thermaltake > 
Item#: N82E16817153141
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