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Item#: N82E16817388023

MASSCOOL NAS-390UES2R Rigid Aluminum body, Metal tray 3.5" USB2.0 & eSATA & Ethernet Dual-Bay NAS External Enclosure

  • 3.5"
  • USB2.0 & eSATA & Ethernet
  • Rigid Aluminum body, Metal tray
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Learn more about the MASSCOOL NAS-390UES2R

Model

Brand
MASSCOOL
Model
NAS-390UES2R

Spec

Size
3.5"
AC Adapter
Yes
Material
Rigid Aluminum body, Metal tray
Internal Interface
SATA I/II
External Interface
USB2.0 & eSATA & Ethernet
Features
Mobile Rack design
BIG, JBOD, Raid 1, Raid 0, Safe 33 & Safe 50 function support
Web-based Operation, Simple steps for sever setup
User Filtration with Password Protection
Embedded and Upgradeable Firmware

Manufacturer Warranty

Parts
1 year limited
Labor
1 year limited

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the MASSCOOL NAS-390UES2R

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  • Crystal K.
  • 12/9/2012 6:02:08 PM
  • Tech Level: High
  • Ownership: more than 1 year

4 out of 5 eggsYYEAAUH!!

Pros: Pretty, Stable, Working

Cons: Picky

Other Thoughts: You have to be a Tech if you want to make sense out of this box. Yes; it does have loads of features however you'll need the CD that comes with it to unleash it. It's unfortunate that they discontinued it, due to it working so well and severely hurting the competition by the thou$ands, literally, which is why we'll never see another but on the other hand, there's one like it called the @CUBE V200. This too is discontinued however I have one, and am trying to clone it to make more of these because you can't EVEN get parts for neither of them so if you have one. take great care of it, seriously! BTW 4-Stars for lack of support, minor imperfections on Linux Networks (uploading) and no failure recovery howerver, overall TOTALLY WORTH THE HEADACHES!

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  • Bryan C.
  • 2/17/2011 7:23:33 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

4 out of 5 eggsGreat device when you can get it to work.

Pros: Supports Raid, USB, NAS, and ESATA. I have 2x 2TB in here raid 0 formated with NTFS. Because of this I lost NAS functionality, but I can run my external raid array as if it was in my system.

Cons: NAS only works if you have your had drives formated to fat32 or XFS.

Directions are kind of sketchy. Took me SEVERAL HRS to figure out how this NAS worked, but after I got it functioning works great.

Other Thoughts: This device supports more than 2TB but only if you're using it on esata, or USB. Nas setup only recognizes disks that are <= 2TB

Also it seems that if you have issues with the usb, you have to wait for the device to boot up then plug it in your system. If it’s plugged in your system when you boot the array, you'll get disconnected from the drives of you attempt to transfer anything.

1 out of 1 people found this review helpful. Did you? Yes No

  • Christopher W.
  • 1/16/2011 2:34:29 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsNice... kind of

Pros: Interface options, construction quality

Cons: not gigabit network (which I knew before purchasing, just would have been more useful),

horrible documentation,

bad customer service,

not quiet, but not that loud either. The little fan runs around ~30db and it has to run (at least with my drives it does), and the transformer brick has whining capacitors, not bad unless you put the brick on your desk or someplace close.

Also, with a raid array you have to turn the unit on and let the drives spin up and the internal controller to boot before you can turn your computer on. You can not "hot plug" this device with raid, meaning you cannot plug this into a machine that is running and expect it to work. the "raid err" light will come on and it will show the array as "offline", a simple restart will correct the problem.

Other Thoughts: The dip switch combinations were all out of wack. Had to try every (possible) combination and still couldn't find raid1 (safe). I emailed customer service twice regarding this issue and no response (over a month ago).

I was trying to set this up via usb initially because I didn't have a port multiplying sata port. After exhausting every effort I decided to buy a sata card ($27) to try to use this stupid thing. The dip switch combinations then changed what they did to match the documentation (at least for Raid1). Now it works with either interface including a regular esata port.

For advice; don't try to set this device up via usb or without a port multiplying esata card or you will have a giant headache.

I have 2, 2TB discs in raid 1.

Warning! for drives this size it took about 24 hours to build and verify the array.

It's really a shame, with gigabit networking (that i would have gladly paid $20 more for), and good documentation this really would have been an awesome

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  • Tim S.
  • 11/27/2010 3:41:15 PM
  • Tech Level: Average
  • Ownership: more than 1 year

3 out of 5 eggsUpdate & not for the faint of heart

Pros: After my last review I feel the need to follow up with this. I can confirm the same MOD: MS3211 sticker on the back of mine. I can confirm this is my device.... RAID Safe 33 created two 1TB Samsung drives into usable 1300gb and 300gb partitions with third part in a admin folder that is not writable being used by device and printer service. Torrents still work as previously described. Most set up and functions are easily handled with the GUI... And once set up, the GUI is easily used for torrents and other things such as the media server and to check storage usage. It really becomes a easily functioning device. Its has easily been found and used by anything I have plugged into my network that has been sent to go access it. I never did create the wired network that I was planning.

Cons: I stumbled into blind luck the first time I had set this thing up. I wish it was a 10/100/1000 lan. The N/A AAARGH!! review was right with the DIP switch but they are a both right and wrong. My RAID Safe 33 was the same as the PDF Manual and sticker but other DIP positions were right in the quick start manual. Just depends what RAID you choose. I CANNOT RECOMMEND THIS DEVICE. Set up is a nightmare. I believe anyone can get there but you better pack a lot of patience and willingness to come at it in many different directions. I think I had gone back to step 1 and reformatted drives at least 3 times. Getting the RAID you're looking for with the right DIP switch configuration can almost get you put in a rubber room. This was my first NAS and was a horrible experience setting up the second time. I still never used any of Steelvine software. I felt that would have been a mistake from the get go.

Other Thoughts: After many hours of pain staking set up and configuration failures I finally have had this thing working with daily use for a month with no problems. Its hooked up to my WNR2000 router and feeds video by lan to my htpc and to my 2 wdtv live plus devices with wireless WN111 usb thumbs. I did have the Twonky Media Server on for a day to see how it worked and it was fine but it wasn't needed to run any of my devices so I turned it off. The only benefit of the media server was that when wdtv looked at music, songs could be played and organized by artist, genre, albums, and such. Now that it is running flawlessly, I am scared of the day it might quit and I might have to tinker with it again. NIGHTMARE! If I was to do it all over again, I'd get the NASs on NewEgg for about twice as much $$$ with the giga lans and better reviews.

1 out of 1 people found this review helpful. Did you? Yes No

  • Donald O.
  • 10/10/2010 7:46:26 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsSent RMA to Masscool

Pros: Nice metal work and look.

Cons: Extremely slow. Wouldn't function as NAS. Very flakey connection. Horrible installation guide.

I spent 8 hours trying to get this NAS to function in any RAID type. It takes overnight to sync the drives and then they will only be recognized by the Steelvine software. Windows XP, Vista or 7 will not see the drives in the format Steelvine software has configured. Newegg will not refund this product. Masscool will not refund either. I sent it back to them with RMA on Friday Oct 8. I will post the results of this when my replacement unit get here. I ask that they test it before sending it to me. Support didn't reply to that request.

Other Thoughts: I am an idiot for not reading the comments from others before buying this.

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  • Seth B.
  • 9/19/2010 9:12:45 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggsAAARGH

Pros: This drive promises the world and would be awesome for the price if it actually worked the way it is supposed to.
I went with this option because it was a cost effective way to insure that I could have a NAS that had hard drives I trusted.
I have been building and troubleshooting computers and networks for 10 years professionally so I thought this set up would be a no-brainer.
But the advertised functions and physical appearance (which it pretty slick and makes physical installation of the drives amazingly easy) are the only Pros I can think of.

Cons: Lets start at the beginning... The NAS comes with a "quick start guide" and a sticker to put on the device for the DIP switches on the back (in order to set the RAID function). The quick start guide had 4 pages and the company could not manage to put them in the correct order.... The chart in the guide that shows the DIP switch settings for the RAID configurations was different than the chart on the sticker and the PDF User Manual. I called the tech support and they had to test a unit before letting me know the quick start guide was correct (the other 2 were wrong).
After setting it up in RAID 0 I transferred a bunch of files (checking and confirming clean transfers along the way) and after about a day the files were no longer accessible. After a reboot the drive no longer showed as being FORMATTED!
I tried again using just a BIG raid setting and had the same thing happen... after doing transfers fine for about a day or so the drives suddenly seem to be unable to access data. AARGH

Other Thoughts: I don't feel I could do the cons justice in under 1000 characters. This has been a long drown out process for setting up a simple 4 TB NAS.
I am still working with Masscool tech support to try and resolve the issue. The drives are 2TB Seagate SATA drives, and every scan I throw at them says they are fine.
The symptoms seem to progress... first, files are not accessible but show up. After a power cycle of the equipment the drive loses its name but retains the drive letter and says that it is not formatted. another power cycle and the drive letter defaults to an auto assigned one and it is still showing up as not formatted.
Even if I get this resolved I don't think I could ever really trust this NAS not to do the same thing at some random time in the future. This is a scary thing when you are talking about 4 TB of data.
I am so frustrated with this product I wouldn't even give it 1 egg if it were possible to still write a review to warn others away from this inconsistent product.

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  • Tim S.
  • 4/17/2010 10:08:00 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month

5 out of 5 eggsI actually like this NAS!

Pros: First off I'm an idiot. I dropped out of high school in 1983 and only completed my sophomore year and our computers ran on dos. I am smart enough to build my own computer. I found I can learn and comprehend anything with the help of google. I didn't buy this from newegg but I bought it from a site calling it the Mobile Cybernator ED-35-SRD. I researched it and I found some obscure place on the web that mentioned it had a torrent client with it. I SWEAR!!! This is that item. I had first took my drives and formatted them ntfs with my esata toaster then I installed them into unit. I then plugged unit into my my dsl's wireless router that was a g and freely supplied by my dsl provider. All my computers found item fine and verified 2tb of storage. I could log into it's gui thru the ip and access the torrent client and have it start downloading my tv torrents. I remember having to tweak my understanding of a few things but I eventually comprehended device and in a few hours running great!

Cons: Torrent client could only handle 5 torrents at a time but what do you expect, it not a computer with a bunch of ram. I would create a bookmark to the gui's homepage with my web browser so it was a bookmark away to start new torrents. The creators of this item are definitely not good teachers. The gui clearly illustrates what the item wants to do for you but from what I remember I had quite a few a-ha moments of understanding as I was messing around with it to get it to do those things. If your a good out of the box thinker with a good understanding of networks interfacing with a nas device you'll probably enjoy this NAS. I'd be lying if I told you its a simple PNP device. When you go to download a torrent the gui looks for a location on your computer but if you had copied the torrent location into your browser you'll find you can paste it into the download location and it will grab that torrent. The gui is misleading since the torrent is not on your computer.

Other Thoughts: I did enjoy downloading torrents w/o a computer on. Although I loved it and thought it was a great NAS, I discontinued using it after a month because when I tried to play my media from it through my wireless network, my g network didn't have enough bandwidth to support buffer free playback. Instead, I am currently using a portable Argosy hdmi media player that goes from living room to bedroom. I am currently purchasing a home and when sale is complete I plan on wiring a network through the whole house and that should supply the bandwidth I want to install this into my network and run either 4 WDTV Live or 4 Patriot Box Office in 4 separate rooms all over the house.

2 out of 6 people found this review helpful. Did you? Yes No

  • Anthony B.
  • 2/4/2010 7:09:27 AM
  • Tech Level: High
  • Ownership: less than 1 day

1 out of 5 eggsCrashed my network.

Pros: Very solid construction. Works like a charm for the first hour or until you put files on it.

Cons: After configuring this and connecting to my home network it worked fine initially, although the set up documentation is lacking. I copied about 20GB of photos with few problems however, it set the modified date to 1979. When I attempted to map drives to the device from other computers, they quickly locked up and would not boot until I removed the device from the network. (un-mapping drives did not help). I've had it less than 24 hours and already submitted and received an RMA.

Other Thoughts: There are 3 different manuals for this device, one in the box, the other two you'll need to locate at the manf website. None of them are completely accurate. It's a guessing game. Your first clue that something is amiss will be that the default user/pass for the web interface is not included in the enclosed manual.

3 out of 4 people found this review helpful. Did you? Yes No

  • Tom J.
  • 12/28/2009 9:18:09 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsHORRIBLE EXPERIENCE

Pros: It was well designed. Had the actual features if offered worked, I might be inclined to say it looked neat.

Cons: Where to start. I plugged in my harddrives and hooked this piece of junk up to my network. I connected to it via the internet. (This is the point where the two page instructions end). I looked around at some of the settings and quickly found I could not use any of the features promised in the advertising (FTP, for example).

Apparently you have to create user accounts. But before you can create user accounts, you have to format your harddrives to either XFS or FAT32 (only those two. nothing else). This would be fine and dandy if the stupid enclosure would even recognize that I had harddrives hooked up to it.

You can hook it up computer and try to manually format it using whatever partition manager you've got on you. So, I tried formatting it to XFS. Nope. Won't recognize the drives. I tried FAT32. Nothing. I tried ext4, ext3, ext2, hfs+, and even ntfs.

Other Thoughts: For some reason, the USB connection would read the harddrives directly. The eSATA, FTP, and webserver connections seemed to just not recognize that harddrives were plugged in.

My advice to anyone considering buying this junk: AVOID IT LIKE THE PLAGUE.

2 out of 4 people found this review helpful. Did you? Yes No

  • Travis S.
  • 10/20/2009 12:35:59 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsAn affordable alternative

Pros: Very solid build, great connection options, great choice of RAID options, decent configuration tools. A great choice if you're looking for something external with RAID capabilities.

Cons: Would have preferred gigabit ethernet connection instead of 100 Mbps. Firewire would have been nice but given connection options not going to complain. I had a little trouble getting it configured on my network initially because the instructions are a little convoluted and not completely accurate. Loud fan that is on or off, no thermal control.

Other Thoughts: I installed two WD 1TB HDDs in this unit and it has worked very well. The only thing that I truly do not like is the fact that the fan is either on or off, there is no thermal control. You don't want to run this with the fan off either so you'll have to suffer the noise and potential power consumption. If that doesn't bother you and you're alright with a 100 Mbps ethernet connection then I would definitely recommend this unit for the price. Also don't purchase this unit because of the media server capabilities, they are very basic. You would be better served connecting it to a machine and installing a more robust media server package. The UPnP server is a scaled down Twonky server and the iTunes server only lists all of the music you put in the folder so others can see it (no sorting or anything, just a list).

3 out of 3 people found this review helpful. Did you? Yes No

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Item#: N82E16817388023
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