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Item#: N82E16817801086

SYBA SD-ENC50036 Black USB 3.0 Hard Disk Drive Docking Station for SATA 2.5" or 3.5" HD

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  • 2.5" & 3.5"
  • USB 3.0 Up to 3TB

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Syba SD-ENC50036

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the Syba SD-ENC50036

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  • Keith B.
  • 3/8/2013 11:14:59 AM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWorks Great

Pros: Owned this as soon as USB3 was integrated on motherboards (not add-on cards which came first). Has performed perfectly. I also own 3 other USB3 docks, all transfer speeds pretty much identical. But of them all this is the most stable for keeping that hard drive in place.

Cons: Not really a con but....
The packaging caused confusion as there was a USB2 sticker added to the front. The device works in USB3 mode when plugged into a USB3 port (as advertised by Newegg) perfectly.

Other Thoughts: I found there are 2 led's, one when it's in USB3 (mode) the other for USB2. They also brighten when the disk is actually transferring. This let's me see how much of the data was actually cached.

This was one of the first USB3 docks around. It's design unique. Steampunk?

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  • Thomas L.
  • 7/12/2012 9:19:26 AM
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsFactory Defective Device

Pros: I really liked the open-air design. Also, USB 3.0 is great, especially when considering the price.

Cons: The USB 3.0 which is such a plus did not function. It will only work as USB 2.0. Also, when I connected the device to my ReadyNAS NV+ it was not recognized as an external USB drive, but a flash drive. I'm not sure what effect that really has, but it didn't seem to let me format the drive to EXT3, which is needed for faster transfer speeds.

If you own a NAS and are familiar with having to do backups for offsite safe keeping, then you'll know what I mean. With this Netgear NAS, the native file system is Linux. So, any external drive formatted as NTFS is super slow.

Other Thoughts: It was very tough to get through to customer service. I actually had to do some gymnastics on Google to find a phone number, since there is none listed in their contact section. Their online email customer service never actually responded to my online request submission. It's been over a week. I was only able to get tech support through my back door tactic.

The tech did look into my issue and, once he had an answer, called within a few hours. The problem is that the Chinese manufacturer made a bad batch of these. So, they are all defective. USB 3.0 issue has to be fixed. I really appreciate the tech's genuine suggestion. He told me that even though it is their product, and he would love for me to wait for a resolution. If I was in a hurry and needed something right away, I should look for another product that would fill that need. I returned it to Newegg and bought something else.

Manufacturer Response:

Dear customer,

The customer can easily find the vendors phone number on

Please contact the SYBA technical support team for further assistance. We do recongize higher return rate on this item. At this moment, we are offering an upgrade to existing customers if their docking station is not performing at the highest quality.

We are more than willing to provide all of our customers with prompt exchanges whenever a product becomes defective.

SYBA offers an on-line RMA form, the customer can easily fill out the form and submit it for a quick RMA return and exchange. It is SYBA's policy to answer all customer inquiries within 24 hours (M-F)

Regards, SYBA CST 07242012

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Item#: N82E16817801086
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