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Beyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer. Below is a summary provided for convenience only and may not be accurate or current.
Use this link for full details.
Manufacturer Limited Warranty period (parts): Lifetime
Manufacturer Limited Warranty period (labor): Lifetime
Cons: 1 of 2 sticks generate errors at rated or even unclocked speeds. At rated or looser timings. At rated or over voltage.
Other Thoughts: Well, G.Skill may respond to Newegg's reviews, but they sure don't respond to customers. I've sent them several emails for weeks now and yet to get even a SINGLE reply from them. They say 'oh just get an RMA'... Well its kind of hard to do when the NEVER respond. I will update this if I ever hear from them. You might consider this when purchasing from this company!
We are sorry to hear you received a defective stick, we can surely have that replaced. If you email our RMA department and do not receive a response within 24-72 hours, please resend the email. Many times emails may get rejected or directed into the SPAM box due to the attachments. If you continue to have issues reaching us, please contact us via another method such as telephone or forum so that we know you are trying to get a RMA exchange. We respond to all emails as soon as possible, and we will never ignore a customer; we are here to make sure every single customer is satisfied.
Thank you for your patience and cooperation GSKILL SUPPORT
Quality and customer service are our top priorities.
Cons: just found failing stick causing random errors after 2 months. Should have checked when I built the PC. Hopefully G. Skill will take care of it quickly, otherwise I'm going to have to buy 2 new matching sticks from another vendor.
Other Thoughts: Will update this post when I hear from them.
We apologize for the inconvenience. We are sorry to hear one stick became defective but we can definitely take care of that. All of our memory packages are backed by a lifetime guarantee for these types of situations. If for whatever reason your memory is dead on arrival or becomes defective after a couple days, weeks, or years of use, we will exchange it with a new replacement without question. Simply visit our website at http://www.gskill.com/rma.php
If you have any further questions or issues regarding your G.Skill memory package, please feel free to contact us directly and we will be more than glad to assist you.
Thank you GSKILL SUPPORT
Quality and customer service are our top priorities.
Tech Level: somewhat high - Ownership: less than 1 day
This user purchased this item from Newegg
Pros: N/a
Cons: This was bought to replace the stick that went bad in the dual channel kit of the same ram. Which this was Defective also. After running memtest86+ for a couple hours on all the gkill sticks I had. I found out the stick that I though was good was also bad. So 3/3 sticks I bought are bad. What are the chances.
Other Thoughts: Im not even going to have this one replaced. Im just returning it and getting my money back. Going to buy from a different brand from now on
We are sorry to hear you are having issues with your G.Skill memory package. Please contact us with your computer specifications, the memory package you purchased may not be fully compatible which may be the reason why 3 sticks were unstable. It is very rare that 3 sticks are defective, so please contact us and we will be able to further assist you.
Thank you GSKILL SUPPORT
Quality and customer service are our top priorities.
Reviewed By: dudeman on 1/27/2010
Tech Level: high - Ownership: 1 month to 1 year
