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Rating: 3/5Great performing product. Horrible, non-existent, support
This review is from: Thecus N8900 Diskless System Enterprise - Rackmount
Pros: High Performance / HA configuration capability that works / High Capacity / Very Versatile
Cons: Support is non-existent in USA.
Other Thoughts: High capacity and high performance NAS. It's performance is superior to high end Netgear ReadyNAS 32xx & 42xx NAS's we have in use. We particularly liked the ability to configure 2 units in HA configuration, with live fail-over. We performed a power cut fail-over test, and in approximately 30 seconds, all 30 of our NFS attached hosts have successfully failed over.
Unfortunately, Thecus N8900 enterprise grade performance is not matched by enterprise grade support. The support is non-existent. I had tried calling the US support number and no-one answers, I had opened a ticket on Thecus support website 1.5 months ago, and it's still unassigned. While my question was configuration related, and I had figured out an answer on my own, it is still unacceptable to have no support available for a product that costs thousands of dollars. If I continue to use Thecus as a brand I have to be prepared to have live spares units, and be ready to wait months for warranty repairs. A company can't hope to gain any traction in Medium or Enterprise Business market with no support.
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