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Synology Inc. > 
Item#: 9SIA24G15V0680

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Synology Inc. RS812+

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the Synology Inc. RS812+

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  • Anonymous
  • 8/30/2013 11:10:02 AM
  • Ownership: more than 1 year

5 out of 5 eggsExceeds all expectations

Pros: Great little Linux box. Assisted RAID-10 setup worked flawlessly; stability has been incredible. Mine is running CrashPlan and other Java services, as well as BIND9, HTTPD, and syslogd. Used two 3rd party (G-Skill) RAM modules purchased from Newegg to increase to 4GB.

Cons: No redundant power supply and RP model costs ~$600 more. Web management interface is quick but only moderately intuitive until you get used to it.

1 out of 2 people found this review helpful. Did you? Yes No

  • isiah s.
  • 8/9/2013 11:46:03 AM
  • Ownership: 1 month to 1 year

1 out of 5 eggscustomer support is terrible

Pros: It has yet to break and I learned a lot about how to debug their own product

Cons: The tech support is terrible. They do not know the basics of s.m.a.r.t. or iscsi. Both of which I found bugs with in their system. There is no way to send them an email for support so calling is required. The calling hours are small and the overall attitude they give you is awful. You spend more time verifying serial numbers then getting actual help. I deal with vendors all the time and this is the worst product support I have seen in years.

Lord help you if you dont use a hard drive on their preferred list. I bought a hard drive that they said was compatible except it had about 10GB more memory and that was their justification for not viewing the logs or helping.

They point blank on the phone told me that s.m.a.r.t testing wouldnt work because it had 10GB more, and yet I (who doesnt work for them) figured out how to make it work. If any of my staff were even half as rude as they were I would fire them.

They also managed to break mutual CHAP with isci quite nicely.

Other Thoughts: Dont buy it unless you want to spend a lot of time fixing their broken software.

I can put up with a bad product if the support is great and we get it to eventually work, but dealing with their bad attitude was enough to make me say "I will never buy a synology product ever again"

0 out of 5 people found this review helpful. Did you? Yes No

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Home > 
Networking > 
Network Attached Storage (NAS) > 
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Synology Inc. > 
Item#: 9SIA24G15V0680
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