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WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

  • Dual USB 3.0 and USB 2.0 compatibility
  • WD SmartWare automatic backup software
  • Password protection with hardware encryption
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Learn more about the Western Digital WDBACW0010HBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBACW0010HBK-NESN

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Showing 47 of 47 reviews - Clear Filters

  • Jenny S.
  • 5/31/2014 3:52:10 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWD My Book 1TB External HD

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: I have used my WD My Book 1TB for videos, photos, data documents etc. for over 3 years and love it. Hard case is easy to stick in computer case or purse and tote along where ever I go. Fast and proficient.

Cons: None that I have experienced.

Did you find this review helpful? Yes No

  • Anonymous
  • 11/29/2013 1:42:50 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsDO NOY BUY !!!

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: NONE

Cons: Bought this Hard drive for a back up unit and have actually used it for about 1 month. it has never been moved off of the desk and now, windows seven doesn't show it even hooked up and it's the same on two other computers and a laptop. Kiss all my files goodbye. I will stick with Samsung.

Manufacturer Response:

Dear User, we are very sorry to hear that your drive did not function so soon after it was delivered. Let us assure you that our drives leave our facility in good working condition, and must pass rigorous tests before shipping to our retailers. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.

http://wdc.custhelp.com/app/answers/detail/a_id/940

How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866

Western Digital does stand behind its warranty, and will offer replacement product for defective drives via our RMA process throughout the duration of the products warranty. Please follow the link below for the steps to replace your device.

You can create a Return Merchandise Authorization (RMA) from our customer portal at
http://wdc.custhelp.com/app/answers/detail/a_id/8

How to physically connect, disconnect, and install a WD external drive in a Windows PC or Mac
http://wdc.custhelp.com/app/answers/detail/a_id/5316

Please be so kind and contact us at 1 (800) 275-4932, or trough our support website: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 11/27/2013 9:30:50 PM
  • Tech Level: High
  • Ownership: more than 1 year

2 out of 5 eggsNot worth it

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: I bought 2 of these from a local store, they worked great out of the box and were pretty quick.

Cons: One of the two currently works okay, however the other is dying with read/write errors and bad sectors. I'm currently working on getting everything off the drive as I write this. I didn't think I'd be trying to recover files from my backup drive so soon. They have both experienced intermittent connectivity issues from about the 1yr mark. I'd blame the ASUS board but I've had these on 3 different computers and they've done the same thing. Just randomly disappear.

Other Thoughts: I learned my lesson, only enterprise higher rated drives from here on out.

Manufacturer Response:

Dear Chris, we appreciate your feedback and apologize for any inconvenience you may have experienced. It is unfortunate that you are experiencing problems with your Hard Drive. Please note that there are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few.

We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

2 out of 2 people found this review helpful. Did you? Yes No

  • Derek P.
  • 5/28/2013 9:41:17 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsIt is ok...

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: It has been fine. It is a bit slow at times. I do have and use USB3. This could be a driver, chipset, etc issue. But, I have had it on two systems. For a storage drive, I dont expect blazing fast write times. But, there are times, with no apparent reason it is slower.

Cons: None (other than above)

Did you find this review helpful? Yes No

  • Jeff J.
  • 4/14/2013 6:26:38 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

4 out of 5 eggsReliable

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: I have owned this HDD for about 3 years and it has served me well. Never had any problems.

Cons: It's kinda big and requires its own power source.

0 out of 1 people found this review helpful. Did you? Yes No

  • Schyler J.
  • 3/29/2013 6:39:02 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsHundred Drives and Great Success

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: After seeing so many negative comments and being surprised as compared to my own experience, I thought I should share my thoughts. As an IT consultant, this drive and previous versions of it, are what I always have recommended and continue to recommend to my customers for backing up servers, desktops and laptops. Collectively, my customer base has probably purchased upwards of a hundred of these drives over the years and I think maybe 4 or 5 have had issues, all of which were taken care of by WD under warranty. Generally speaking, we run out of space before the drives "run out of life." I specifically buy the "Essentials" version since we have no need for the garbage software that the vendors throw in with their products.

Cons: None - I will continue to purchase and recommend this drive.

2 out of 2 people found this review helpful. Did you? Yes No

  • Nelson A.
  • 3/10/2013 3:49:33 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsWorks as intended; very pleased.

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: Its just as it is suppose to do. Nothing wrong with it, and the initial taken up space for formating and whatnot, are in the correct parameters.

Cons: Will right any issues that come up with this, but I sure as hell hope that nothing comes up that is wrong with this.

Other Thoughts: I got this to make room on my laptop and to be a sort of "storage case" for my electronic information. This works as intended.

I used to have another storage external drive, but that one got messed up. because of that, I've been putting off the whole external storage device drives for a few years now. I would say the brand of the external drive, but I have that drive in storage. still hoping, regardless of how small of a chance, that I can send the drive to get its memory recovered when I got some serious cash to spend on it. right now, bills, responsibilities, and just every day life, are more important, so that will have to wait.

As long as this device continues to work as intended, which it has thus far, I won't have a problem with it.

I heard some bad review for, the drive size for external hard drives. Not for just this brand alone, but for all external storage hard drive devices of this size. I just hope such a bad fate does not happen upon the one I bought.

Did you find this review helpful? Yes No

  • Anonymous
  • 2/20/2013 4:36:25 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsGood While it lasted

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: The original worked well until it had to be RMA'd then in less than a year the second one died spontaneously no warning that it was going down, almost full too.

Cons: Died with no warning, tried to RMA it and the warranty was not extended with the new product so i have a dead drive thats a little over a year old

Other Thoughts: I have used WD for years and this is the biggest pain in the rear, when i tried to get the first one replaced i had to wait weeks for WD to find the drive after they accepted it, then when talking to a rep they stated that it had taken too long for them to find it and i would need to request another RMA. What ever you do DO NOT BUY THIS. I will never buy their products again if i have to jump through so many hoops for them to replace a product they lost

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential 1 TB, as this is not the typical experience with the product.
We are very sorry to hear that your drive did not function so soon after it was delivered. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like to assure you that what you have experienced is extremely abnormal.
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

4 out of 4 people found this review helpful. Did you? Yes No

  • Jessica W.
  • 2/2/2013 9:20:12 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

2 out of 5 eggs

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: Easy to use. USB 2 and 3 compatible. Included backup software looks like a good idea. Works well with out the WD software.

Cons: Included software created all kinds of system issues.

Other Thoughts: Multiple reboots required and it even managed to crash Windows XP in safe mode. I also used it with an Win 7 64 Pro box and it killed that box multiple times as well. The greatest frustration is that it caused crashes any time from post during boot up to backing up files to the drive. The software looks great in theory but there is not much use for a backup drive if it is what creates the need for a backup.

All went back to normal after I was able to get it off of the computers.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential 1TB, as this is not the typical experience with the product.
The My Book Essential ships with included backup software, which is a convenient and easy way to utilize the drive for backing up your system in a few easy steps. Although provided with the device, it is by no means required for utilizing the drive, nor is its use mandatory for backups, as the drive can also be used for storing backups with a 3rd party backup software, such as Windows Backup or Time Machine.
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

1 out of 1 people found this review helpful. Did you? Yes No

  • Juan G.
  • 12/28/2012 6:09:25 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsYay for backups

This review is from: WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN

Pros: Lots of space for plenty of stuff I don't store all that much.

Cons: It doesn't store my bed when i'm awake or my desk while i sleep.

Other Thoughts: USB 3.0 is fast even more so when copying to/from a ssd in a 6GB sata connection

Did you find this review helpful? Yes No

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