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WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

  • Dual USB 3.0 and USB 2.0 compatibility
  • WD SmartWare automatic backup software
  • Password protection with hardware encryption
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Learn more about the Western Digital WDBACW0020HBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBACW0020HBK-NESN

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Showing 66 of 66 reviews - Clear Filters

  • Jim R.
  • 10/26/2013 12:32:07 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsFRUSTRATION

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Fast Transfer of files.

Cons: As soon as I tried to use password protection because of sensitive information, the unit refused to open with the password.
The only option left open is to reformat the WDHD.
I lost a lot of important sensitive information because of this problem.
I went online and looked for a remedy for my problem, and instead found that many other people have experienced the same problem. I have 5 other similar units that are going on the the trash pile. I am sorely disappointed in Western Digital.
Beware all you potential buyers!!!

Manufacturer Response:

Hello Callerguy, It is unfortunate that you experienced an issue with our drive encryption to secure your drive. Please note this is a 256-bit AES hardware encryption security and there is no way to work around a lost or forgotten password. We always recommend updating your device has the latest firmware for it, as this may resolve some of your particular issues you are experiencing.
Updating firmware on a My Book or My Passport
http://wdc.custhelp.com/app/answers/detail/a_id/5460

If you feel there is a problem with the drive we recommend running our Data Lifeguard Diagnostics software for Windows or Disk Utility for Mac to check your drives health.
How to test a drive for problems using Data Lifeguard Diagnostics for Windows:
http://wdc.custhelp.com/app/answers/detail/a_id/940

How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866/

We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please click the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty

http://wdc.custhelp.com/app/answers/detail/a_id/8

If you require further assistance with your product, we are here to help. You can contact us directly via phone or email and please mention this Newegg review so we can direct you to the proper team member.
1(800) 275-4932 or http://support.wdc.com/rs

2 out of 3 people found this review helpful. Did you? Yes No

  • David S.
  • 9/2/2013 7:33:27 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsStill working

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Price, performance, easy of use, storage space

Cons: None

Other Thoughts: I ordered this from a local store (blue and yellow sign electronics place [wink]) over 1 year ago as they were crazy low in price. At this point, the thing is filled up and I'm ordering yet another! The drive was stable and rock solid for me...even did traveling on the road with it.

1 out of 1 people found this review helpful. Did you? Yes No

  • Simon F.
  • 7/25/2013 9:17:42 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year

2 out of 5 eggsGood disk, BAD enclosure

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Hard disk with good capacity for a very reasonnable price, that is the reason why I bought it

Cons: The enclosure is a real piece of garbage. If you buy this disk, always buy a generic enclosure to put the hard disk in. This enclosure encrypts automatically your data and when the enclosure breaks (it will, only a matter of time) you lose all your data. Mine broke after few months and I lost 1TB of data.

NEVER EVER USE THAT ENCLOSURE! You can have a good generic one for about 25$.

Other Thoughts: I've heard of some people that tried to decrypt by buying another enclosure interface but most people failed.

Manufacturer Response:

Dear Picotqc,
We offer drives that do not come with the built-in security feature. If you are interested on a drive like this, please see the link below for more information:
WD Elements Desktop External Drive
http://www.wdc.com/en/products/products.aspx?id=260
You may also consider purchasing a standalone drive for use in an external enclosure, such as the WD Desktop drives, which are located at the following links.
http://www.wdc.com/en/products/products.aspx?id=760
http://www.wdc.com/en/products/products.aspx?id=780
http://www.wdc.com/en/products/products.aspx?id=770
We would like to resolve this particular issue for you with a positive resolution. You may contact us directly at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 out of 2 people found this review helpful. Did you? Yes No

  • Thomas W.
  • 7/5/2013 2:17:53 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsHORRIBLE

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Arrived quickly

Cons: POOR SHIPPING. Just 2 drives tossed in a box with a sheet of paper. NewEgg's service gets worse every time I order. Wasn't going to order after they lost my last order and would not honor the price.

Other Thoughts: Plain and simple Newegg has grown to big to care about customers. Been buying here for years. I knew it was to find a new electronis supplier when they started selling vacuums and diapers.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. Western Digital does rigorously test and verify all of our drives, prior to shipping to our retailers, with burn-in and diagnostic tests. We are sorry to hear that your My Book did not arrive packaged correctly. Western Digital does stand behind its warranty, and will offer replacement product for defective drives via our RMA process throughout the duration of the products warranty. Please follow the link below for the steps to replace your device.
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

4 out of 9 people found this review helpful. Did you? Yes No

  • David H.
  • 6/25/2013 12:23:27 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsIf you like losing your data...

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Cheap USB3.0

Cons: I've had this drive for nearly two years now and it has officially died on me twice. The first time was less than a year into the purchase and it died with no warning. No clicking of drives. No erratic mounting/unmounting. No loud whirring. It just up and quit one day and decided to delete all 2TB of my data.

I thought it was a fluke, and WD replaced the drive for free thankfully. I had to pay shipping there (slightly annoyed at that) and they got the drive back to me in about 2 weeks.

I went along my merry way and filled this drive up again, but almost a year later from the last warranty replacement the drive dies again for a second time. I haven't contacted WD yet about it so I don't know if they will replace it, but this drive sucks and I will never trust it with any data I can't lose.

I had a separate 300GB My Book external USB2.0 drive before this new model that died the same way. Only that time is was just under 2 years into the relationship. I know people generally have a good time with WD, but every single drive I've owned by them has died after a year or two. I'm ready to call it quits on them for good.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. It is unfortunate that you are experiencing concerns with your Hard Drive. We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

5 out of 6 people found this review helpful. Did you? Yes No

  • Jennifer D.
  • 6/21/2013 9:56:49 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggs

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Does what it say it does. It was also on sale, can't beat the price!

Cons: ne

Did you find this review helpful? Yes No

  • Jason R.
  • 5/14/2013 9:32:32 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWorks great

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Works Great, Running it on Fully patched windows7 and on Ubuntu 12.0x

Cons: Heard some people were having issues getting it to run on older systems. (I haven't really tried)

Did you find this review helpful? Yes No

  • David J.
  • 4/18/2013 11:54:44 AM
  • Tech Level: Low
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsWD My Book Essential 2TB Desktop External Hard Drive

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: ?? Doesn't work!

Cons: Defective product. My computer would not recognize the drive. It is currently being returned.

Other Thoughts: Disappointed that I had to pay for return shipping but shipping charges are being reversed after I complained.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. We are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests.
As a troubleshooting step it would be best to try connecting the drive to another computer to see if the issue persists.
To manually install the driver in Windows, please visit the following link.
WD SES driver download and instructions for recovering the WD SmartWare installer
http://wdc.custhelp.com/app/answers/detail/a_id/5419
We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like to assure you that what you have experienced is extremely abnormal. How to physically connect, disconnect, and install a WD external drive in a Windows PC or Mac http://wdc.custhelp.com/app/answers/detail/a_id/5316 We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 8 people found this review helpful. Did you? Yes No

  • brittany t.
  • 3/8/2013 10:15:47 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsvery touchy

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: holds more TB then i could every fill up, easy to connect.

Cons: must be pluged into an outlet as well as the computer, very touchy.if dropped or knocked over, it pretty much dies

Other Thoughts: it worked well for a year, then something unknown happened and i was unable to access it. luckily the warrantee was still up so i got a new on, but i lost everything i had.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product.
Hard drives are sensitive electro-mechanical devices that must never be dropped or mishandled physically. We recommend maintaining a backup of your data at all times, as a best practice to ensure the availability of your information and minimal potential data loss. There are many variables that can result in a failed drive, such as power outages, accidental physical damage, and internal component failure, just to name a few. For assistance with different backup solutions, please visit the information provided by the following links.
Recommendations on how to back up data
http://wdc.custhelp.com/app/answers/detail/a_id/1055
Is there anything we can do to further assist you at this time? You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 out of 6 people found this review helpful. Did you? Yes No

  • Francis M.
  • 2/27/2013 11:04:32 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

2 out of 5 eggsNot reliable

This review is from: WD My Book 2TB Desktop USB 3.0 External Hard Drive Storage WDBACW0020HBK-NESN

Pros: Works well when it works.

Cons: This drive died in 7 month of use.

Other Thoughts: I'm aware that hard drives have a limited life span, but it seems to me that they should last at least a year. This one lasted 7 months.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential 2TB, as this is not the typical experience with the product.
We are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.
http://wdc.custhelp.com/app/answers/detail/a_id/940
We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please click the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 4 people found this review helpful. Did you? Yes No

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