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WD My Book Live 2TB Personal Cloud Storage

  • WDBACG0020HCH-NESN
  • 2TB
  • 800MHz CPU Processor
  • 1 x 10/100/1000M
  • Pin It
  • Email this page
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Learn more about the Western Digital WDBACG0020HCH-NESN

General

Brand
WD
Model
WDBACG0020HCH-NESN

Interfaces

Port RJ-45
1 x 10/100/1000M
HDD Interface
1 x SATA (1 x Bay)

Configuration

Form Factor
1-Bay
Processor
800MHz CPU

Hard Drive Performance

Included HDD Capacity
2TB

Power

Power
AC input voltage: 100 - 240V
AC input frequency: 47 - 63 Hz

Features

Features
Storage and backup for all the PC and Mac computers on your network

View photos and files with apps for your iPad and smartphone

Securely access media and files remotely over the Internet

Stream videos, music, and photos to your entertainment center

Built-in 800 MHz CPU for maximum performance and speed

System Requirements
- Windows XP (SP3), Windows Vista, Windows 7
- Mac OS X Leopard, Snow Leopard, or Lion
- DLNA/UPnP enabled devices
- Internet connection for remote access

Supported Browsers
- Internet Explorer 7.0 or higher
- Safari 4.0 or higher
- Firefox 3.6 or higher
Usage
Backup & stream media through personal cloud

Dimensions / Weight

Dimensions
6.6" x 5.5" x 2"
Weight
2.41 lbs.

Environment

Temperature
Operating temperature: 5°C to 35°C
Non-op. temperature: -20°C to 65°C

Package Contents

Package Contents
Network drive
Ethernet cable for Internet connection
AC power adapter
Installation and software CD
Quick Install Guide

Manufacturer Warranty

Parts
3 years limited
Labor
3 years limited

Quick Info


Customer Reviews of the Western Digital WDBACG0020HCH-NESN

Do you own this product?

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  • Axis S.
  • 6/12/2014 10:43:37 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsExcellent Cheap Storage

Pros: Bought 2, one for work and the other for at home. Both have work flawlessly and the speed it great. I was surprised by the file transfer speed since the price was so low.

Cons: Wish the 8tb and 6tb options were cheaper

Other Thoughts: These work great as a file storage solution. I play movies via file share without any issue. I store over 100GB of photos without a problem. Timely bios updates.

Did you find this review helpful? Yes No

  • bob m.
  • 6/11/2014 10:11:40 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsdon't use it for anything important

Pros: quiet

Cons: after 2 years, it died, since the heads went bad it would have cost 1200 to 1500 to recover data.
When it was working, it was slow

Other Thoughts: As the title says, don't put anything critical on it.

Manufacturer Response:

Dear bob m, thank you for providing us with your feedback. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like the opportunity to follow-up with you directly and resolve this particular issue for you with a positive resolution. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Be sure to reference this Newegg review along with any previous support Case number when you speak with our team.

Did you find this review helpful? Yes No

  • Siddharth B.
  • 5/18/2014 11:05:04 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsDidn't pay attention to the reviews, suffered a loss

Pros: -Easy to Set up

Cons: - Bad software
- Failed within a year
- Lost all data

Other Thoughts: Don't be like me and ignore the reviews, hard drive fails. Not worth buying.

Manufacturer Response:

Dear Customer, we are truly sorry to hear that you have experienced a drive failure. It is advisable to ensure you always have at a minimum, two copies of your digital data at all times, to avoid potential data loss, by running regular backups. Backing up your data protects you in case of a computer virus, data corruption, hardware issues, or electrical problems.

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience with a positive resolution. You may contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Tony D.
  • 2/15/2014 3:01:16 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGarbage Product & Horrble Support Site

Pros: Size

Cons: Promised features that never work. No USB. Slow, slow, slow. Keeps dropping connection for no reason.

Other Thoughts: I've done everything right! Netgear R6250 Router with proper settings, CAT 6 Cables less than 10 feet long, GB network card on PC wired to the router as is the My Book and I get 700Kb transfer rates max.
I've spent hours reading their poor support doc's that led me nowhere. The help line only suggests a reset. I'm done screwing around with this thing. Time to move on to something better.
DO NOT BUY THIS.

Manufacturer Response:

Hello Superplay, we thank you for taking the time to bring your concerns to us with your review. Below you will find a link on possible improvements that can be made within your network in an attempt to increase performance on your LAN with the My Book Live.
http://wdc.custhelp.com/app/answers/detail/a_id/5736

We would appreciate the opportunity to assist you with any concerns you may have, resulting in a positive resolution to your issue. Please contact us at (855) 556-5117, or via our support website at:
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel

Did you find this review helpful? Yes No

  • DEREK T.
  • 12/28/2013 5:01:58 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsnothing but trouble

Pros: none

Cons: ive had nothing but problems with this device. from overheating, problems updating the firmware, false warning messages, and this week it died in less than 2 years.

Manufacturer Response:

Hello, it is unfortunate that you are experiencing problems with the My Book Live. We would like the opportunity to assist you directly with one of our specialists about problems, to provide a positive resolution. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team specialist.

Did you find this review helpful? Yes No

  • Cheryl R.
  • 12/27/2013 12:42:38 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsExcellent 3TB WD NAS Drive!

Pros: Fast access.
Easy setup
Setup uses RJ-45, which can be connected to a router OR a hub.
In my case, it is on my hub upstairs, away from the router for now.
Does not run HOT like some drives I have had. Of course, I have it sitting on a LAPTOP COOLER that is on all the time, so it is very cool to the touch. and JUST WORKS GREAT!

I did get this on sale (3TB for $124), so wait until it is on sale again.

Cons: None, so far!

Other Thoughts: So far, I have had no problems setting this up. If you use the setup for the drive, you can actually set it up so multiple users can access your NAS drive remotely using a LOGIN and PASSWORD, which can be changed or deleted at any time.

My Son lives over an hour away and he is able to remotely access this drive from my network using his login/password. Of course, YOU, THE OWNER, can give the user LIMITED access, if you wish. That is totally up to you.

1 out of 1 people found this review helpful. Did you? Yes No

  • Allen M.
  • 12/2/2013 11:58:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsLove this thing

Pros: No problems with setup or access. It can handle multiple users accessing various files at the same time, from anywhere, on every device we've tried.

Cons: Haven't found anything to complain about.

Other Thoughts: Waiting for a sale so I can buy another one.

2 out of 2 people found this review helpful. Did you? Yes No

  • Jared W.
  • 11/2/2013 11:50:55 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsAwesome

Pros: Exactly what i wanted a cloud that i didnt have to pay for someone.

Cons: none at this time

0 out of 1 people found this review helpful. Did you? Yes No

  • John H.
  • 10/25/2013 7:53:32 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGood features/storage for cost

Pros: Good storage/cost + NAS capable features, FTP, CIFS, ... (look at spec).

Get ~30+ MB/s xfer over 1GbE interface. Remember the drive's xfer is bottleneck. Getting 1GbE max speed is for RAID NAS devices.

Cons: What is the deal with sftp or ftps (whatever which one it's suppose to have)? No setting for manual secure FTP.

Other Thoughts: Ok, the thing is great, I store my movies and other stuff on it and it is connected to a 1GbE network with 300Mbps 802.11g wireless. So like I said, I get 30+MB/S xfer on > 100Base-T.

xfer speed is descent

2 out of 2 people found this review helpful. Did you? Yes No

  • William W.
  • 10/25/2013 2:17:30 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDon't buy this nightmare

Pros: Great time-waster (if that's what you're looking for)...

Cons: Constantly disconnecting, failed file transfers, SUPER SLOW (0.2% or less of a gigabit connection).

Other Thoughts: Don't be stupid enough to buy this thing.

Manufacturer Response:

Dear Customer, we are sorry to hear that you have not enjoyed your experienced with the My Book live. Your device has a 10/100/1000 Mbps Ethernet connection, which breaks down to a transfer speed ceiling of 125 MBps in optimal situations. Actual transfer rates can vary based on your local area network topology, hard drive disk read/write speeds, system activity, and length of cable. To achieve maximum transfer rates, we recommend using Giga-bit network devices, because your transfer rates will only be as fast as your slowest network component. We also recommend ensuring that your device is up to date with the latest firmware, as this may help resolve the problems you are experiencing. Information regarding the procedures of how to update the firmware for your device can be located at the following link.

How to update the firmware on a My Book Live or My Book Live Duo
http://wdc.custhelp.com/app/answers/detail/a_id/5735

We would like the opportunity to assist you, and resolve any concerns you may have with the device and/or your experience directly, resulting in a positive resolution to your issue. You may contact us at 1 (855) 842-5370, or via our support website at http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

1 out of 8 people found this review helpful. Did you? Yes No

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