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Item#: 9SIA0AT3KF2435

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the HGST H3IK40003254SP (0S03359)

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the HGST H3IK40003254SP (0S03359)

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  • Maxim P.
  • 9/23/2014 3:19:18 AM
  • Ownership: more than 1 year

1 out of 5 eggsHorrible warranty service

Pros: It worked good as long as it worked.

Cons: It failed after two years of very moderate use (s/n LAG28WZH). I used this drive in a Synology NAS and I accessed it only once in a week. The rest of the time it stayed in a power saving state (with disk hybernated). A month ago, I started receiving the NAS reports about one of its disks failing. When I checked the drive's S.M.A.R.T., there was around 90 bad sectors on the disk. Having figured out than the disk is nearly dead, I have RMA'ed it to HGST. Here it all started. The first bad news was that they don't cross-ship replacement drives. Their warranty policy states that it may take up to 19 days till they ship you a replacement. In my case it was one week after which they have sent it. Then I've learned that also they don't provide new disks, they send refurbished ones! This means if your disk failed, say, two month prior the warranty expiration date, all they can give you is a refurb one with unknown resource, and they won't guarantee it will work after two months.
So, on the label of my replacement disk from HGST I found the short record stating "Refurbished to HGST Specifications". The replacement disk was DOA. Before this incident has occurred, I always thought that a disk compliance with HGST specifications means it's fully functional. Now I am not so sure.

Other Thoughts: After receiving a DOA disk from HGST warranty service, I've found out myself without a working NAS and with $$$ spent, because I had to send the drive from Saudi Arabia via FedEx. I contacted HGST support again, requesting FedEx label for another shipment and they did not respond. Probably, it is time to move to Seagate disks.

5 out of 6 people found this review helpful. Did you? Yes No

  • Doug C.
  • 9/4/2012 9:41:11 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsSo far, so good

Pros: Lots of storage. Runs cool and quiet.

Cons: Expensive per-Gb. Not the speediest drive, but ok for bulk storage.

Other Thoughts: I ordered 2 of these for a mirror in a server. Both installed and appear to be working without issue in FreeBSD. The entire space is addressable and neither have had problems yet. I got the 5400 RPM drives in the hopes that the lower speeds and cooler running would help extend the life of the drives.

2 out of 2 people found this review helpful. Did you? Yes No

  • Larry B.
  • 8/17/2012 2:20:09 PM
  • Ownership: 1 month to 1 year

5 out of 5 eggsBig, fast, and quiet

Pros: Huge amount of storage in small form factor. Cool and quiet. Worked well with LSI 9211-8i controller.

Cons: Cost per gigabyte is a little high, but I needed to pack 16 of these in 4U of rack space so I paid the premium price.

Other Thoughts: I ordered 18 of these and only one had a problem (was promptly replaced by HGST).

4 out of 4 people found this review helpful. Did you? Yes No

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Item#: 9SIA0AT3KF2435
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