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Seagate Central STCG4000100 4TB Cloud Storage System

  • 4TB
  • Ethernet
  • USB 2.0
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Learn more about the Seagate Central (STCG4000100)

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Customer Reviews of the Seagate Central (STCG4000100)

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  • paul s.
  • 6/9/2015 4:09:47 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsOne year Later

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Price, looks

Cons: longevity, or, to be more precise, the lack thereof.

Other Thoughts: lasted a little more than a year. Don't buy this thing if a: you need it to last more than a year, b: you want to store anything of value on it.

Did you find this review helpful? Yes No

  • cruz m.
  • 6/6/2015 9:55:13 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsbest nas i have

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: APP is great and love the access

Cons: none love it works great

Other Thoughts: love it buying more.

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  • Robert H.
  • 5/9/2015 6:49:10 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsPiece of Junk.

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: The case can be cracked open to retrieve your hard drive after the power source dies. There's a great Youtube video showing how to do it. I ended up with a $122 2 TB drive after a 18 months.

Cons: Difficult to set up. Often goes offline. Power source inside case died after 16 months. Terrible support from Seagate. Awful product. Don't buy!

1 out of 1 people found this review helpful. Did you? Yes No

  • Heather M.
  • 4/19/2015 9:28:26 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Price and capacity.

Cons: Unit crashed every few weeks requiring a reset and reconfiguration (it was on a ups). Would frequently fail during scheduled backup jobs. After 14 months it locked up and would no longer reset. It is back to Seagate on RMA but have received an email that replacement will be delayed. Fortunately all critical or important documents on it were backed up on another external drive. I doubt I will rely on the Seagate Central RMA unit and plan to purchase a QNAP or WD solution with dual bays so I can run them in a Raid 1 configuration.

Other Thoughts: Would not recommend this product to others.

1 out of 1 people found this review helpful. Did you? Yes No

  • A M.
  • 1/23/2015 5:40:15 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsUpdate: Failed After 18 Months

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Worked for a while with very light use..

Cons: After about 18 months it stopped working; no longer recognised on our home network and indicator light blinks to show it's booting but hasn't yet come online .....

Seagate tech support email offered 3 methods to "reset" the unit, but they all failed (after trying each method twice).

Other Thoughts: Think i'll dismantle the case and inspect it inside. Very curious as to whether the drive itself failed or if it's the control circuitry that died ....

Manufacturer Response:

Dear Andrew M.,

We apologize for the problems experienced with your Central 2TB Cloud Storage System drive. Before dismantling the drive, please contact our warranty department first so that your warranty is not voided . A support case (#04677090) has been created that will reference your review and our response. If from the US or Canada, our contact number for support is 800-732-4283. If outside of this region, please try us here under Product Support (choose your region):

http://www.seagate.com/contacts/contact-numbers/

Best Regards,
Seagate Support

1 out of 1 people found this review helpful. Did you? Yes No

  • GEOFFREY M.
  • 12/1/2014 10:39:44 AM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsThis product is a flop

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Sufficient storage capacity.

Cons: Failed after approx. 1 year of light use. I suspect the drive itself is fine.
Seagate offers to exchange the unit but no way to get the data off the drive without spending a lot of money. When you consider the cost of this drive, add in the price of additional backups or data recovery that will be necessary 12 months down the line.

Other Thoughts: -Gets hot even when serving a single client.
-Configuring was a little difficult but I only had to do it once.
-Latency was high, but streaming continuity was fine. That could be mostly due to my network and not this device, though; I am not sure.

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  • Keith S.
  • 10/24/2014 8:30:12 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs1 year - 1 dead drive

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: It was easy to set up. Functioned well for a year

Cons: Disk is dead - PC doesn't recognize, Seagate discovery Software cannot find drive. Seagate Support has indicated that it's a bad drive. Too bad for the files. Seagate recovery services is willing to recover the data for a small fee of $450.

Other Thoughts: I can understand a 1 year life on a drive if it was abused, bounced and dropped, but the drive sat on a shelf by itself with plenty of circulation. I have 10 year old PC's where the drive is happily spinning away... This one just died, taking many files with it. Of course it is the only backup that I have so I'm looking for plan B to recover data

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 10/15/2014 4:07:46 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsCrashed Yet Again...

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: None yet!

Cons: Extremely Unreliable! I got on the phone with Seagate's rep. After over an hour the drive was up and running. Several days late, flashing green light on the Seagate Central. I've unplugged and plugged it back in, which is all you can do, and the same thing, time after time, flashing green light and no access to the drive at all. It's JUNK!

Other Thoughts: DO NOT BUY ONE!

Manufacturer Response:

Dear Anonymous,

We apologize for the problems experienced with your Central 2TB Cloud Storage System. Please try resetting the Central drive (keeping the drive powered down for a few minutes) as shown in the support article listed below and check and re-seat all cabling to the drive as well.

http://knowledge.seagate.com/articles/en_US/FAQ/005691en

If the problem continues, or if you have additional questions or concerns, please contact our support staff and we will be happy to assist further:

http://www.seagate.com/contacts/

Best Regards,
Seagate Support

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 8/24/2014 12:19:48 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsCustomer Service Came Through!

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Customer Support came through for me on this product. I called them and after 1hr & 15 mins of being on the phone with them, it appears the drive is up and is maintaining connectivity. I did not see an option to delete or change my previous reviews so wanted to leave this one.

Cons: had previous connectivity issues. There are apparently issues with the software. Dont use it. Just use Windows to access the drive.

Other Thoughts: I appreciate Wayne at Seagate for fixing the issues I previously had. I apologize to Seagate for the two previous bad reviews!

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 8/22/2014 1:38:53 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsNo Customer Support besides replies here...

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros: Lots of storage, that you cannot access

Cons: Very, very unreliable! Consistently does not work. Once in a blue moon it may connect for a brief period of time.
And, upon writing my other review I received a reply from Seagate that they've created a support case and give you a number to call. However, you sit on hold, me now at 25 minutes, with no estimated wait time or any information whatsoever. That's great that you just copy and paste a response to these reviews, but providing zero customer support is unacceptable. I WANT A REFUND AND YOU TAKE YOUR JUNK PRODUCT BACK!

Other Thoughts: Stop wasting everyone's time by replying to these reviews as if you are going to provide support, and then provide NO SUPPORT!

1 out of 1 people found this review helpful. Did you? Yes No

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