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Seagate > 
Item#: 9SIA24G1S87324

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Seagate STBP4000100




HDD Interface
4 x SATA (4 x Bay)


Form Factor

Hard Drive Performance

Included HDD Capacity


The Business Storage 4-bay NAS includes government-grade hardware encryption technology that helps protect data stored on the NAS. When you access files remotely, the 4-bay NAS also helps protect your data-in-flight with SSL/TLS, the same technology that secures your information when banking online.

The 4-bay NAS features a Universal Storage Module (USM) slot that makes it incredibly simple and cost-effective to create off-site backups of your data. Start by docking a Seagate Backup Plus portable drive in the USM slot. With a touch of a button, you can transfer large files at speeds up to 3x faster than USB 2.0. Undock your portable drive and data, and you're ready to take your files with you or to a secure, off-site location.

The USM slot is also convenient for photographers, videographers and other professionals who routinely bring back large files from the field. Use a Backup Plus portable drive throughout the day and when you're back at the office, slide the portable drive into the USM slot and-with a touch of a button-all of your work is transferred to a designated folder on the 4-bay NAS

System Requirements:
Local area network (LAN)
Internet connection (for system updates and Web access)
Wired or wireless router with an available 10/100/1000 Ethernet port
DVD-ROM drive for software installation (recommended)
Mac on Network: Mac OS X 10.5.8 or later, Apple Safari 3.1 or later
PC on Network: Pentium or equivalent processor (1GHz or higher), 512MB of RAM or higher, Microsoft Windows XP, Vista, 7 or 8, Internet Explorer 7.0 or later, or Firefox 3.0 or later

Dimensions & Weight

14.8" x 9.7" x 9.4"4
14.56 lbs.

Package Contents

Package Contents
Seagate Business Storage 4-bay NAS
Ethernet cable
Power supply
Quick start guide
DVD-ROM with BlackArmor Discovery software for Windows and Mac, BlackArmor Backup software for Windows, System Recovery Boot software for Windows
Warranty, Returns, And Additional Information

Customer Reviews of the Seagate STBP4000100

Do you own this product? Write a Review

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1 out of 5 eggshorrible NAS

Pros: no pros, failed in 12 months on raid 5, lost all my data, thank goodness for backup. Will never use seagate again

Cons: piece of junk

Other Thoughts: no pros, failed in 12 months on raid 5, lost all my data, thank goodness for backup. Will never use seagate again

0 out of 1 people found this review helpful. Did you? Yes No

  • Simon C.
  • 10/29/2014 5:33:05 PM
  • Ownership: more than 1 year

1 out of 5 eggsWhy this is so bad

Pros: Looks nice, nice paperweight

Cons: Ok, so I figured out why mine is running so poorly..... I am 99% sure that it is the network cards that these things come with. I have used different drives (inducing the really expensive ones that Seagate makes for this system, with an improvement in stability, but still very slow.

Other Thoughts: On average I get 3 MB per second using both network cards in a round robin, and when I use either card individually I only get a speed of 1.5 MB per sec. I had them ship me a new one with the same results as well........ Whoever was saying they are getting more speed than that I truly do not trust at this point.

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  • Jeremy S.
  • 9/10/2014 6:07:50 AM
  • Ownership: 1 month to 1 year

1 out of 5 eggsWOW... horrible

Pros: Well it looks pretty.

Cons: Everything but the aesthetics are a con... the thing is SLLLOOOOOOOWWWWWWW... in responding, the GUI is miserable and constantly times out. I understand that it takes time to build an array... so I set everything up and waited the hours for it to finish... then got all the backups set and everything was wonderful for about a 3 weeks... then started having problems with user names and passwords... was unable to create new accounts to access folders and current accounts didn't work. then the RAID puked.

So I'm slightly perturbed... wondering why this pretty new NAS that I spent $1000 (with drives) for is failing.. I call Seagate support and those folks are something else! "well you have to have a backup solution" NO KIDDING THAT'S WHY I BOUGHT THIS THING! "Well there is nothing wrong with it and the RAID can dump from time to time" FROM TIME TO TIME?!?!?!?!?!?!?!?!?!?! And of course its too late to get my money back..

The support reps may have been extremely knowledgeable, but didn't show it. they were cold, uncaring, and matter of fact about just how S.O.L. I am and didn't give a flying... rats... whatever as they hurried to get me off the phone. They were unwilling to help in the slightest as if I was complaining that it doesn't make espresso instead of calling with a completely legitimate concern... the device dumped all the stored data within the first 6 months of ownership.


Quite upset with Seagate... thought they were higher quality than that. guess I was wrong.

This device is HUGE disappointment!!! I'm so upset about it I'm actually writing a review lol.

Other Thoughts: It would be nice if seagate could get it together... I wanted a nice pretty functional box for my data storage, for the money I spent I'm actually beyond disappointed, I'm angry about it. What a lemon product. next time I'll build my own linux box. it will be faster and work 109809808% better than this worthless seagate product.

oh and seagate, don't you dare put some standard blah blah blah apology on my thread. If you aren't offering me a replacement or my money back then spend your time working on a better product instead of apologizing to YET ANOTHER disgusted EX customer.

1 out of 1 people found this review helpful. Did you? Yes No

  • Larisa C.
  • 8/7/2014 4:17:39 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Product

Pros: Easy to use, easy to set up. Practically plug and play. Large capacity at a reasonable price.

Cons: None so far.

Other Thoughts: I have not used, nor need to use, the advanced features of this system. It is capable of much more than I am using it for. I only use it as a file server and a place to backup files to on my network.

Did you find this review helpful? Yes No

3 out of 5 eggsGood for home, BAD for virtualization

Pros: Easy to setup. I had zero issues getting the unit on my network. Drives were already configured in a RAID5 CIFS volume, so it was ready to go after giving it a static IP.

Cons: I am using the Seagate NAS strictly to backup VMs using Veeam Backup & Replication software at a small remote site. Transferring data over GbE to the unit nets a ~ 30MB/s write speed during a full backup and it takes almost 7 hours to do a full backup of an ESXi host with only 600GB of (deduplicated) VMs.

Copying a full backup file (600 GB vbk) from one directory to another on the NAS is so slow that it is unusable. For tape disaster recovery of VMs/files, Veeam requires that a full vbk file be restored before any recovery can occur, but it takes over 12 hours to restore a 600 GB vbk to the unit from a LTO-5 tape drive over GbE.

Other Thoughts: The Seagate is probably fine for home users who want to stream music or movies, but for virtualization on any level it is useless in my opinion. iSCSI support to mount it to virtual hosts is a great feature, but slow read/write times render it useless for hosting live VMs in either ESXi or Hyper-V.

PS - we use a different brand NAS (starts with the letters "Syn") at another remote site and it achives write speeds of ~ 90 MB/s, which is fine for backups. The ~ 30 MB/s of the Seagate unfortunately is not.

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  • Simon C.
  • 10/21/2013 4:02:28 PM
  • Ownership: 1 month to 1 year

1 out of 5 eggsSTAY AWAY

Pros: Looks nice

Cons: It ends there, this NAS was a terrible setup, and I work as a System Administrator, the 'cloud' feature consisted of downloading a third party app and creating new passwords and such. The device takes forever to respond or reboot when needed. (about 10-15 minutes) if you are doing maintenance just reboot and plan on doing something else for 20 minutes. I created one large volume (about 5.5 TB) which took about 10 hours to complete (because you don't have the option to do the command and use an & to keep the command running) On top of that I thought that by doing a Raid 5 I would keep all my data safe..... nope. The volume still failed and no recovery option. I called SEAGATE for help and the first thing they asked me was "you didn't have your data backed up?" After I explained to the tech on the phone that was what Raid 5 was supposed to protect me from he directed me to their data recovery department where I got to pay more $$$ to get my data back.

Other Thoughts: When you pay 800 + $ dollars for a NAS you expect it to work a little better than that, and considering I have worked on three separate NAS's at work, all of which are much more reliably. Thanks Seagate for loosing my data and making me pay a TON of money for something that was junk, I personally will never buy a Seagate product again, and will look elseware for my data needs. One last note, Seagate please DO NOT respond to this message as you have for others. If you truly wanted to help you should have done it when I called.

0 out of 2 people found this review helpful. Did you? Yes No

  • jonathan m.
  • 9/17/2013 12:50:09 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWorst Device Ever - Segate no help

Pros: Paper Holder

Cons: This Drive has destroyed so much data, and has locked down all the drives so I can not change them, I am at the point only a full format can be done.

This NAS has cost me sooo much time.

1. Never use the crypto
2. Never change the firmware
3. Never turn it off
4. Never keep any data on it you care about

To top it off Segate has no help other then, well you can format it and we can downgrade it to a Black Armor-NAS.

Also Segate does not think the problems are chronic. So they will not do a recall or replacement program.
This is the last Segate product I buy, time for me to learn about WD.

If you bought this and have any problems, RMA it quickly.

Manufacturer Response:

Dear NA,

We wanted to apologize for the problems experienced with your Seagate Business Storage drive. We would like to talk with you by phone again to determine the cause and available resolution to the problems listed in your review. We have created case #03661549 to use when contacting us that will show your review and our response. If from the US or Canada our contact number for technical support is 800-732-4283. If outside of the US or Canada please try us here under Technical Support (choose your region):

Best Regards,
Seagate Support

Did you find this review helpful? Yes No

  • jonathan m.
  • 6/30/2013 4:31:24 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsData Death Trap

Pros: Easy to setup(except for the known bugs that make it unusable)

Cons: System is broken and is not ready for use, after updating the firmware the basic system settings can not be changed.
The system deletes crypto keys on update.
The system has a history of dropping data/drives.

Other Thoughts: If you google problems on the segate forms it currently has known bugs that make this system unusable as of 6/2013.

This system is PURE WASTE, DON'T BUY!!!!

I expect segate to have quality but this system is far below second rate. This system is not usable and should have never shipped. If segate cares about it's users they need to do a recall and make it right for all the wasted time and deleted date this useless system has caused.

Manufacturer Response:

Dear DataUser,

We wanted to apologize for the problems experienced with your Business Storage drive. We would like to talk with you, by phone preferably, to determine the root cause and available resolution to the problem after the firmware update. We have created case # 03524809 to use when contacting us that will show your review and our response. If from the US or Canada, our contact number for technical support is 800-732-4283. If outside of the US or Canada, please try us here under Technical Support (choose your region):

Best Regards,
Seagate Support

3 out of 3 people found this review helpful. Did you? Yes No

1 out of 5 eggsstrike 2

Pros: Unit actually powers on.

Cons: I could easily hit my limit here, but suffice to say that I have now had 2 of these that misbehave the same way.
In a nutshell, the browser based interface will not show the volumes on the NAS, it just shows "loading..." for as long as I keep that window open. Then I am unable to manage, RAID, volumes, the shared folders I have created, or manage anything else on the NAS or change any settings.
It does the same thing on IE and Firefox.
The only error message it shows is a fleeting blip of "currently back end is not sending any messages to UI". I had to get it to generate that several times before I could read it all.

Other Thoughts: Using latest firmware available.
Only 465 hours on the hard drives that shipped with this NAS. All of them show "passed" using the NAS's S.M.A.R.T short test. Each drive individually tests fine using the DOS version of Seatools.

I contacted Seagate support by phone again as per the response to my original review with much the same results as my previous calls.
I was presented with one possible "solution", it was suggested that I boot the NAS with one hard drive and test NAS functionality to see if it was a backplane issue. I can see the value in that from a purely troubleshooting standpoint, but if my 4 bay NAS doesn't work with all 4 bays, Using 1 bay isn't going to help me.

So I get to RMA another one.
I asked the phone tech what was wrong with my first one and he said there was no way to know once it has been returned to the RMA warehouse. So even though these units are individually serialized Seagate does not follow through with inventory tracking that could save us both some expensive time and Seagate some expensive shipping costs. But hey, UPS drivers gotta eat too, right?

I am pretty thoroughly disgusted with the lack of support for this product. If Seagate wants to keep sending me replacements, I will let them. I can do this all day.

I mentioned the case #xxxxxx when I called tech support. Either someone forgot to enter a real case # or a case # is useless when calling tech support because the tech didn't seem to know what to do with it.

Regarding the warranty;
It has been explained to me multiple times in emails and on phone calls that the replacement hard drives I receive for warranty replacement only carry a 90 day warranty.
I am aware what the website says about Seagate warranty, what I am saying is that it is in conflict with actual Seagate business practice. So either your website is wrong or I have been consistently misinformed about the actual warranty remaining on my Seagate replacement drives.
Still not interested in any sketchy Libyan URLs.

3 out of 3 people found this review helpful. Did you? Yes No

1 out of 5 eggsnot ready for prime time

Pros: Lots of storage space.

More than one RAID option.

Free TappIn app subscription through 2016 for at least 2 users.

The idea of this NAS is a good one but it was executed so poorly I cannot in good faith recommend this product.

Cons: While troubleshooting, I was advised by Seagate phone tech support:
-do not use encryption.
-completely erase the hard drives and remove the partitions before building RAID.
-do not use itunes media service.
-this product has known firmware issues.
Their only solution is to return it under warranty.

About that warranty.
When you return a Seagate product, any Seagate product, you do not get the remainder of the warranty. The product you receive as a warranty replacement will be a refurbished product and it will only carry a 90 day warranty.
So if you buy this product with a 3 year warranty and have to return it after the 30 day Newegg "no questions asked" period has expired, the refurbished product you receive back will only carry a 90 day warranty.

I had to return my first one because it did not work correctly. No big deal, any company can drop the ball on occasion. But the replacement is showing the same symptoms as the first one; sluggish operation or freezing and inoperative. Sometimes when I try to save settings I have just changed, it will show a message that the settings are saved, but the old settings are still displayed. New users cannot be added, I am stuck at 2 users at this point and the second one took over 30 attempts before it was finally recognized.
The first one I had was extremely slow. Everything about it was slow, the highest file transfer speed was 9MB/second. The second one, when it works, shows a transfer rate as high as 30 MB/second.
They both take 30 plus hours to rebuild the RAID array, and that does not include the time it takes to delete all the partitions off the hard drives.
The first one was unable to update the firmware. There is an automatic setting and a manual utility, the first one would do neither. The second one shipped with the same firmware as the first one, but it was able to automatically update to the latest May 2013 firmware version 2013.60256. I tried the manual method first, but despite announcing the release of the firmware and revision history, the latest firmware was not available for download on the Seagate site yet.

So I updated the firmware and attempted the "easy 10 minute setup" with the most rudimentary of settings.
10 minutes passed before I was able to even add a second user due to the extremely poor software on this NAS.
I wanted to simply test it for file transfer speed, and basic functionality. I added 1 mp3 song, 1 jpeg picture and one random file which just happened to be a docx Word document. The upload took longer than 10 minutes over a gigbit network and the docx file failed to transfer.
And this is the replacement, the one they sent me for the warranty return.

Other Thoughts: If you own a business and you have more money than you know what to do with and just want to keep someone on your payroll busy, then this is a great product for you. Your tech will have endless hours of wasted time with no real results to show for it. Seagate support will offer you several options that will make no difference at all but consume weeks of your employee’s time.

If there were some way to optionally use this NAS as a USB external hard drive, would expect it to be priced at the value of the hard drives plus $100 at the most. As it is with the useless and extremely limited software that is on it, it is way overpriced.

I can’t imagine why anyone would spend this amount of money when a real micro server from a manufacturer with a better reputation can be bought for a fraction of the cost. Even factoring in an equivalent set of hard drives, you can get better quality hardware with more feature rich software for less money.

I also can’t imagine why Seagate would risk their reputation by releasing this NAS product when it is obviously not ready. Either there are production issues that fouled both my original NAS and the warranty replacement, or this product was so poorly designed as to be uselessly dysfunctional.
Regarding support for this product; there is very limited support for this product online. Seagate has a forum with a section for Business NAS and the forum administrators admit that they know virtually nothing about Business NAS. I tried everything I could think of to troubleshoot this NAS before I returned it for warranty, and when I called for phone support the tech I spoke to did not even have that much to offer. I had already tried everything he suggested.
So that is where I am now, back to square one with a faulty NAS. Maybe someday there will be a firmware update that fixes the problems mine has, but as of the latest May 2013 update 2013.60256 there has been no progress.
And thanks but no thanks whoever the Seagate tech support responder to these reviews is, you have repeatedly linked to the wrong product page in your shortened Libyan URL. I have a 4 bay, all these reviews are for a 4 bay but you have linked to a different product. This is the level of incompetence I have come to expect from Seagate, whose decision to build hard drive factories below grade in a flood prone area caused hard drive prices to skyrocket recently.

On the bright side, I got a free subscription to TappIn so I can remotely access on my phone any files I may need that are stored on my desktop. The irony is that this is what the NAS is supposed to do.

Manufacturer Response:

Dear Valued Seagate Customer,

This reply is from Seagate Support. We noticed your review and wanted to apologize for the problems experienced with your Business Storage Network drive.

The remaining warranty on your original Business Storage drive will carry over to a replacement drive. If this is not the case with your replacement drive, please let us know and we will be happy to resolve this for you.

We wanted to provide the correct link for support for our Business Storage 4-Bay drive (link uses the common URL shortening service):

The following link for the firmware now reflects our latest version:

We would like to talk with you again, by phone preferably, to determine the root cause and available resolution to the problems with the replacement drive mentioned in your review. We have created case #xxxxxx to use when contacting us that will show your review and our response. If from the US or Canada our contact number for technical support is 800-732-4283. If outside of the US or Canada please try us here under Technical Support (choose your region):

Best Regards,
Seagate Support

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: 9SIA24G1S87324
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