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Seagate STBP12000100 12TB Business Storage 4-Bay NAS

  • 4-Bay
  • 12TB
  • Features a Universal Storage Module (USM) slot
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Learn more about the Seagate STBP12000100

General

Brand
Seagate
Model
STBP12000100

Interfaces

HDD Interface
4 x SATA (4 x Bay)

Configuration

Form Factor
4-Bay

Hard Drive Performance

Included HDD Capacity
12TB

Features

Features
The Business Storage 4-bay NAS includes government-grade hardware encryption technology that helps protect data stored on the NAS. When you access files remotely, the 4-bay NAS also helps protect your data-in-flight with SSL/TLS, the same technology that secures your information when banking online.

The 4-bay NAS features a Universal Storage Module (USM) slot that makes it incredibly simple and cost-effective to create off-site backups of your data. Start by docking a Seagate Backup Plus portable drive in the USM slot. With a touch of a button, you can transfer large files at speeds up to 3x faster than USB 2.0. Undock your portable drive and data, and you're ready to take your files with you or to a secure, off-site location.

The USM slot is also convenient for photographers, videographers and other professionals who routinely bring back large files from the field. Use a Backup Plus portable drive throughout the day and when you're back at the office, slide the portable drive into the USM slot and-with a touch of a button-all of your work is transferred to a designated folder on the 4-bay NAS

System Requirements:
Local area network (LAN)
Internet connection (for system updates and Web access)
Wired or wireless router with an available 10/100/1000 Ethernet port
DVD-ROM drive for software installation (recommended)
Mac on Network: Mac OS X 10.5.8 or later, Apple Safari 3.1 or later
PC on Network: Pentium or equivalent processor (1GHz or higher), 512MB of RAM or higher, Microsoft Windows XP, Vista, 7 or 8, Internet Explorer 7.0 or later, or Firefox 3.0 or later

Dimensions / Weight

Dimensions
14.8" X 9.7" X 9.4"
Weight
14.65 lbs.

Package Contents

Package Contents
Seagate Business Storage 4-bay NAS
Ethernet cable
Power supply
Quick start guide
DVD-ROM with BlackArmor Discovery software for Windows and Mac, BlackArmor Backup software for Windows, System Recovery Boot software for Windows

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the Seagate STBP12000100

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Showing 6 of 6 reviews - Clear Filters

  • Marshall P.
  • 2/16/2014 6:49:14 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsSTBP12000100

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: What the Freck are these other reviewers concerned about? How about Economics 101. You pay 864$ for a 12Tera NAS, and replacement hard drives are 100$. System Works like a charm, and as advertised. Great for the home. Raid5 default, 8.2 Tera available after Raid5 partitions. If you want to spend 1000's on a Enterprise NAS and 100's for hard drive replacements, then look elsewhere.

Cons: None so Far

Other Thoughts: Took about 15-20 minutes to get up and running on my home workgroup though my netgear R6300, created shares and mapped drives on my home PC's.
The hard drives in the system are the ST3000DM001. I ordered two extra of these also as a future replacement when one fails. I suggest you do the same ! (have you ever known a hard drive not to fail after long extended use). Use the power off button on the front of the system if you do not plan to use it for extended periods. This will extend the life of your hard drives and NAS system.

Did you find this review helpful? Yes No

  • Rodney M.
  • 12/16/2013 11:50:48 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsConfused

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: Great price... for advertised features.

Cons: Jury is still out on this, but I was very surprised to find out that a supposed "business class" NAS would not include actual NAS hard drives. My box came with consumer Barracuda series hard drives. Since the NAS is spec'd wit a 1M hr MTBF, I naturally assumed that meant it included the NAS series of drive. I don't know how Seagate can claim a 1M MTBF and use hard drives with a 750K MTBF. Something doesn't jive here.

Also, the features advertised are a great deal, however, the features are not performing to that which I would expect in what is marketed as "business class". I get a max of 32MB/s write speed over my gigabit network. If I try to pair up with dual NICs, and change the settings on the NAS to support "balanced" between the two NICs, things don't move any faster. I also have jumbo frames maxed out, and read/write buffers maxed. I would normally get transfers from shared drives over the network at speeds twice that of the NAS. So, its not my network, nor the RAID 10 over USB3.0 that it is reading from. Also, the USB3.0 connector on the NAS did not work well. I connected my RAID 10 to that initially, and the performance was so slow, I had to stop the transfer. After an hour of grinding, the estimated completion was 76 hours. I think they could have used USB2.0 and had plenty of headroom based on what I found. When I went over the gigabit for the transfer, the backup was around 20hrs.

Finally, I'm having a lot of trouble having the drive stay online with my network computers (i.e. double click the public shared folder results in "An error occurred while reconnecting..." . I'm not ready to blame the NAS yet for that, because the drive is not notifying me of dropping of the network, and my home network may need some fine-tuning. I will have to update later on that.

Other Thoughts: I give one egg right now because my expectation of a business class NAS was not satisfied... yet. Between the performance, the network droppage, and the reliability spec being ambiguous. My main goal with this device is the protection for my data. Its like buying insurance, though... you never know how good it is until you have to file a claim. I would LOVE to hear from others who have actually had an incident, and where the NAS saved their data from demise. That would help me know that my money was well spent. I also posted a request for success stories with this device on the Seagate forum. I have not heard of any yet... but hopefully that is because their drives are so reliable that they haven't had a failure or recovery to report.

BTW, the rating holds no respect to Newegg. Newegg consistently gets 5 eggs for their excellent service, and fantastic customer support!!!

Manufacturer Response:

Dear Martinav,

We would first recommend updating the firmware on your Business Storage 4-Bay NAS as this does incorporate some performance improvements that may help. Listed below is a support article that describes how this is done:

http://knowledge.seagate.com/articles/en_US/FAQ/005315en

If you have additional questions or concerns, please feel free to contact our free network support staff and we will be happy to assist further. If from the US or Canada, our contact number for technical support is 800-732-4283. If outside of this region, please try us here under Technical Support (choose your region):

http://www.seagate.com/support/contact-support/

Best Regards,
Seagate Support

Did you find this review helpful? Yes No

4 out of 5 eggsGreat for in home businesses

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: >Easy Installation, but you need to have a bit of knowledge with setting up networking equipment. That is, when implementing it into my own network, which, for the most part uses Static IP Addresses, you might want to be careful of how you set up the initial settings in the wizard.

>RAID-5 is probably the best selection of the number of drives you get. Not to mention if you selected RAID-10, you already are at the bare minimum to run that configuration. RAID-5 is more than adequate because you need a minimum of 3 HDD and you get 4. So, if one goes bad, you have that third one for some leeway until you can use the hotswap feature to replace the bad HDD. Very nice Seagate!

>This device would work great for Small Home Business with 3-5 employees. Why? Network Access Storage enabled through the internet! If you are out on a field call at a clients place and realize you need something from the office, just use the remote access website by Tappin. Courtesy of Seagate!

>Speaking of employees, user account setup was a dream. You give them their shares, enable their permissions which are compatible with the AFP, and then send them their first use setup email. They then follow their instructions and then they are ready to manage their credentials and access their shares.

>The recycle bin is a nice addition in the event you need to recovery data.

>There are plenty of ways to set up user permissions. So, even if you had a specific person part of a group, just like User Account Administration, you can still enable them special permissions.

>Data transmission is as expected, as well as USB transmissions for printer setup.

>The toaster slot is a nice touch for quick transfers.

>The admin access is very controlling, yet nicely arranged. If you have experience in user account setups, permissions, shared directories, public permissions, direct and remote access, etc. etc., then you will like the convenient shortcuts from menu to menu.

Cons: >So far, my only con is that all test emails have failed from the administration point of view. For example, when I ask it to send me a test email, I never get it. The cost for this "blemish" is one egg until further notice.

>I plan to refer to Seagate about it, which will then enable me to test their Customer Support. But, from what I have read by the first EggXpert, it should be very "supportive" and I should have no problem getting it fixed, as well as resetting a specific user I messed up the credentials on.

Other Thoughts: I currently have this NAS implemented into my home office network, connected by a switch to my router. I 2 family members that I used to test backups, storage use, and the RB Protocol. I then have 3 outside users that I am using to test the remote access, AFP, and MS protocols. So far, it is very good testing.

Manufacturer Response:

Dear NetMngerNDF,

This response is from Seagate Support and we'd like to thank you for taking the time to post a review of the Business Storage Network drive. We are glad to read that the drive is working well for you overall.

Thank you for bringing the email notification issue to our attention. We are looking into the email server to determine where the issue may be. If you have not done so already, please contact us so we can do some quick troubleshooting with you and if it is a server issue we can notify you when it is resolved. If from the US or Canada, our contact number for Technical Support is 800-732-4283. If outside of the US or Canada, please try us here under Technical Support (choose your region):
http://www.seagate.com/support/contact-support/

Best Regards,
Seagate Support

Did you find this review helpful? Yes No

  • Heather A.
  • 4/9/2013 10:35:28 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsNot Really Business Ready...

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: I think the construction of the unit is very well done. The unit is very sturdy and very quite. (Heat may be a issue in a tight rack due to fan speed)
Support was very kind and helpful (see cons for the reason why I called support)

Cons: Unit comes stock RAID 5 with all storage in the RAID. If you would like to change this you must rebuild it. This would not really be a problem, and it is a task that I have done many times on many systems. This one took 28 Hours to rebuild!!

Then I booted the system after the RAID was built. The unit became unresponsive. After a call with support I was instructed to remove each hard drive and put the hard drive in a workstation to low level format the drive because the unit has no ability to preform this. (?)

Be very careful when building share folders and make sure the name you have is what you really want. I first built a share folder called Media and added all of the video files to it (2TB). This took 9 hours over a 1GB switch. The next day I change my mind and changed the name to Storage because I wished to add other types of files to this. The screen froze for 2+ hours, I closed the browser window reopened and everything looked fine except the folder now had 1/4 the amount of data that it had before the name change. I can only guess that the system has to re-path for every file and since this process froze it only pathed half of the files. After this the system really started to slow down the windows were no longer opening a quick and very choppy. I am not sure if it is the process of tying to fix these errors that has made the unit less responsive or just the unit itself.

Other Thoughts: I have already returned this item. I just felt the need to add this comment due to the fact that this item has been this price for amount 2 months now with no reviews, after I buy the item and call support for Seagate and Newegg then 2 perfect Eggxpert Reviews pop up within 5 days of each other. I just would like to inform you that these problem existed for me. Hopefully this is not in the case of someone else. I will be getting a brand that I have trusted longer for Business class NAS.

2 out of 3 people found this review helpful. Did you? Yes No

5 out of 5 eggsRock Solid

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: *Rock Solid Construction
*Easy Setup
*4 (MST3000D001) Seagate 3TB HDD's Included
*Supports RAID 0, 1, 5, 10 and JOBD
*2 USB 3
*USM
*Great value for the price

Cons: *DLNA only media streaming option
*Can not increase space by adding larger drives without rebuilding RAID

Other Thoughts: My first impression of this NAS was how well it was constructed. It is very well made, portable and extremely quiet. On my scale it weighs 14lbs. On the front you will find a big door which houses the 4 front facing drive bays. In the drive bays you will find 4 Seagate Barracuda 7200.14 (MST3000D001) 3TB 7200 RPM 64MB Cache SATA 6.0Gb/s hard drives. Right above the small LED screen you will find a USM slot which works with Seagate's portable drives. I did not have a chance to test the USM feature but intend to do so in the near future and include it in my follow up. There are 2 USB3 inputs, one on the front and one in the rear. On the back you will find 2 Gigabit Ethernet ports. Only one is required but you can use the second as a fail-safe option.

Inside the box you will find a quick start guide, warranty card and setup DVD. The guided setup is easy and straight forward. Out of the box this NAS is set up in RAID 5 but you have the option of RAID 0, 1, 5, 10 and JOBD. For my particular applications I went with the default setting. One thing I should point out here is while you can configure which RAID option you are going to utilize, I highly recommend thinking it through as you will not be able to scale up the capacity by swapping the included 3TB HDD’s for a larger 4TB HDD’s without having to rebuild your RAID from scratch. It just isn’t an option with this NAS.

Initially I set this up in my place of business as our primary backup device replacing a smaller Netgear ReadyNas. I have a total of 5 PC’s in our place of business, 2 Point Of Sale PC's up front and 3 inside of our office. All of them are hardwired to a DOCSIS 3.0 SMCD3GN modem/router. This NAS went in without any setbacks and was automatically detected under the network settings. I set up a schedule to back up all of my PC's daily and it did a wonderful job for 2 weeks straight with no issues. The NAS also allows any PC on my network to use the storage as if it were its own.

I also tested it in my home network to stream media. I have a DOCSIS 3.0 SA modem connected to a Netgear N600 router which in turn feeds the entire home via Cat5. I put the NAS in my living room behind a Gigabit switch which feeds my HTPC, Xbox 360 and Smart TV. The only real useful feature it offers for streaming is DLNA but expected since it’s labeled as a business device. Transferring large amounts of media to and from the device, I was getting consistent 86Mbps read and 43Mbps write speeds. I tested streaming video files as large as 22GB and was pleased to find that there was no stuttering or buffering issues even at 1080HD.

If you are in the market for a no frills large capacity NAS device I would highly recommend you consider this Seagate. It isn't going to break any speed records but considering what it's intended for you would hard pressed to find better 12TB in the $999 price range. This is a rock solid device backed by Seagate's excellent customer support service and support. 5 eggs!

4 out of 4 people found this review helpful. Did you? Yes No

5 out of 5 eggsI’m impressed, compelling design, quality & support.

This review is from: Seagate STBP12000100 12TB Business Storage 4-Bay NAS

Pros: My initial impression when I took this out of the box was it exuded an aura of quality. The unit was compact, and well-designed & built. That’s all well and good, when everything goes according to plan, glitches are inevitable. I encounter one, from my experience. I’d recommend this product over the competition for one reason beyond its compelling design & quality. That’s extraordinary customer service, which incidentally was far better than any I’ve encountered from any other consumer-electronics manufacturer.

I drew this conclusion after only a few minutes with the technician. You only have one opportunity to make a good first impression; the technician sized the moment. It took longer to furnish the products serial number and my name & telephone number than to solve the problem. When was the last time you’ve got paired with an intelligent technician who spoke fluent English? Or, came across a manufacturer which complements their goods with free customer service as long as you own the product? Additionally, the technician offered to remotely diagnose the machine if needed.

Customer service is from 8:00 a.m. to 6:00 p.m. central time. I made my call after hours, in the meantime; I printed the administrators' guide, and familiarized myself with the product in its entirety. They’re a lot to get your brain around. Personal clouds are going to become more commonplace as soon as early adapters catch on.

While waiting to get through to Seagate technical support, I familiarized myself with the new features which are available in Black Armor backup 2011. They include nonstop & enhanced backup schedulers, USB 3.0 support, drag &drop functionality and support for Microsoft Outlook 2010.

Networking can be intimidating. With the crutch of excellent customer support, and a very good instructional DVD, really there isn’t any reason to be intimated. The video needs to be watched several times, there’s a lot of information thrown at you at once. It’s impossible for all of it to stick the first time. I watched it several times. Become knowledgeable. Its rewards far outweigh cost and the associated learning hassles; it’ll be a thought-provoking worthwhile effort.

Incidentally, if you don’t know what NAS stands for, it’s Network Attached Storage. There’s another description I like better. That’s a network appliance.

Cons: The DVD was comprehensive; however, it didn’t answer one basic question. There wasn’t an activation code. I downloaded the administrator’s guide with no luck, unless I missed something. I know that printed material cost more than electronic media documentation. The box is more informative than the pamphlet enclosed with the product. The very least that should be included is an indexed frequently asked questions brochure.

I may be an odd duck; I'd like to be able to access the power management application on the unit, not using a remote software application. I'm not mentioning this to belittle the excellent power management software which is included, but I look at this as a sand alone device, one which shouldn't be dependent on remote access to control and view vital functions. The front-panel exhibits CPU & board temperature and disc status, shouldn’t power management be equally as important?

The package is very nice with two exceptions; the flimsy plastic door isn’t commensurate with the quality of the unit, and either is the display mounted in it. The display white on blue leaves something to be desired. My design recommendation would be to replace the plastic front with slightly tinted glass, revealing the orange tabs and indicator lights. I’d relocate the display to the top to make it easier to read and incorporate a touch screen display designed to manipulate vital functions, making this a standalone device . . .

Other Thoughts: This isn’t something you simply flip a switch and expect instantaneous technologic magic. It takes time to establish content and there’s a learning curve. Although the box says business, it should also be marketed as a family data appliance. In the future most likely a device similar to this will be incorporated into high end homes, similar to the innovation that thankless water heaters have brought. Many homes have more electronic paraphilia than a lot of small business. Ours has five PCs & four smart phones; three internet connected TVs as well as one tablet with two more coming. The price tag on this is less than a good wine cooler; the value of what it protects and dispenses is far more valuable, why aren’t data appliances incorporated into high end construction, wine coolers are?

The USM – Universal Storage Module, a new standard based on SATA hard drives appear to be a new way to repackage a notebook drive the same way Microsoft did in the Xbox 360 Slim. USM drives aren’t a readily available commodity. If this observation is correct, Seagate should sell inexpensive USM drive enclosures, before a foreign entrepreneur starts selling them on e-Bay.
This may not be the place to editorialize, but I see a bright future for this in a consumer version and for the USM drive, for this reason, a smart investor should seriously look into this.

After playing with this for two days, I had a Steve Jobs moment; I know what he must have felt like when he envisioned what the BlackBerry could be. Here what I imagine in a nut shell. Forty-two percent of households have DVRs tethered to satellite, cable and television over the Internet, i.e., ATT U-verse. They all lack one common denominator; they can’t be backed up. Here’s why I’d buy Seagate stock (STX: $36.56 Mar 28, 2013, 7:57 p.m.). There’s 114 million television household with at least ten million of them tethered to DVRs containing content they’d like to save. A consumer version of this with a USM port, compatible with one on a DVR most likely would be a windfall for Seagate.

I know there are technophobes out the much smarter than I, who can slice & dice an onion a thousand ways and find a fault with an egg, me. From my assessment, the average end user cares more about the utility & value than a lot of technical jargon; this is a very high tech apparatus which doesn’t need a lot of superfluous technological rhetoric. The important things are. It’s an excellent value; it works, and it’s reasonably easy to set up and the manufacturer isn’t going to leave you stranded.

1 out of 3 people found this review helpful. Did you? Yes No

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