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WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

  • Automatic, continuous backup software
  • USB 3.0 and USB 2.0 compatibility
  • No power adapter required
  • 2 year manufacturer warranty
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Learn more about the Western Digital WDBKXH5000ASL-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the Western Digital WDBKXH5000ASL-NESN

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Showing 8 of 8 reviews - Clear Filters

  • Jordan L.
  • 11/19/2013 2:39:02 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsDat short cord

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: blazing fast transfer rates. I've probably dropped it 50+ times and it still works.

Cons: bloatware is gross. cord is a bit short, but I understand why they made it that way.

1 out of 1 people found this review helpful. Did you? Yes No

  • Alex K.
  • 8/10/2013 9:33:11 AM
  • Tech Level: High
  • Ownership: more than 1 year

3 out of 5 eggs

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: Small and mobile.

Cons: Nothing specific to the model

Other Thoughts: I am posting this so that anyone else who had this issue can hopefully fix it now. When I would plug this into my computer it would lock it up. Reboot, shut down, power on, nothing worked. mouse would not even work. Turns out my girlfriend did not safely remove the drive from her computer. I plugged it into hers, it came right up. I did a safe removal and bam, it now works on my computer!

4 out of 11 people found this review helpful. Did you? Yes No

  • Matthew W.
  • 3/23/2013 2:09:27 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

5 out of 5 eggsWorks Great

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: Came in, plugged in and works great. Does what its supposed to do. Im happy with it.

Cons: Things to keep in mind, not really cons but... the data cable is kinda short and is specific to the drive, its not just a mini usb port, you can only use the one they provide. Its barely a foot long too :\ and the software that comes on it you can install on your pc for automatic backup, security protection ect... but i didn't care about that so i just formatted. To keep in mind the actual size for storage is 465 Gigs. And it DOES NOT MATTER if you delete the files that come pre-installed on it, it will still amount to 465 gigs after erasing them. So you might as well keep them i guess.

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  • Somdy V.
  • 1/1/2013 2:38:07 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsTested And Passed

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: This unit is very compact and can easily be carried around in your pocket if need be to transport it from place to place. Sturdiness and strength is also a major attributes to this unit. It was accidentally dropped off my desk to the floor about 3 feet and no damage was done to the external and internal of this unit.

The speed of this unit is on average using a USB 2.0 port.
Read and write time on average was about:
1.0min/per GB for documents
1.5min/per GB for videos and pics
for a 40GB file transfer I tested several times.

The speed of this unit using a USB 3.0 port was cut down in almost half the time.
30sec/per GB for documents
50sec/per GB for videos and pics
for a 40GB transfer.

Depending on your system, speeds may vary. Not entirely 100% sure if the speed of your HDD or SSD factors into it, but I did notice a difference when transferring files from a 5400rpm/7200rpm/10000rpm HDD. The computer with the SSD when transferring files to this portable HDD was significantly faster than the HDD.

Cons: The only con I have is that the cord is short, just a little over a foot. Wish it was a tad longer cause the USB ports are on top of my case and the NZXT Phantom case isn't made for anything to be placed on top of it.

Other Thoughts: This unit is very sturdy and reliable. There are other external HDD out there, but only one with the Western Digital name on it. In the end chose what's best for you in cost. Most external HDD are used and placed in a storage area for a rainy day. If you do a lot of file transferring from one computer to the next, you won't be disappointed by the performance.

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4 out of 5 eggsPretty good choice for portable drive

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: This is an enclosed 2.5" 5400 rpm, 8MB cache drive that uses USB as its data and power source. This expandable is very portable as the hard drive enclosure provides just enough room for the internal components. This portable drive isn't much bigger than an MP3 player. Pricing for this portable drive is competitive to others of its kind. This is the third portable drive that I have owned. What makes this one a step above other portable drives is that it only requires one USB port where some require one for power and one for data. For write data connected to a USB 3.0 port, I transferred 1GB worth of data in 25 seconds and for write data connected to a USB 2.0 port, I transferred 1GB worth of data in 46 seconds. It's by no means slow but not as fast as other portable drives. Small chunks of data, takes almost no time to transfer of course that depends on the system the data is coming from. A slow system will not gain these numbers as my system is using i-series technology. For read speeds, you can generally look at the write speed number and double it for read. Because the portable drive gets its power from the device (PC in most cases) it is plugged into, when the device or system is turned off the portable drive does as well. However, I did plug the portable drive into my NAS box, which is always on to see what kind of temperatures the portable enclosure would get and after 3 days it really never reached over 32 degree Celsius. That isn't bad but I don't believe the enclosure was made for extended uses as it has no air ventilation. This isn't untypical for portable drives as my other one has no way of venting heat as well and know I've had that powered on in some case for up to a week at a time without any issues. The drive does come with a software package that can be used to password protect the drive, run diagnostics, and backup.

Cons: This isn't really a con but some would place this in this area. The portable hard drive isn't a true 500GB drive. It drive storage space is actually about 466GBs. The first con I see is the length of the USB cord. It only measures out at about 15", which to me isn't long enough. Where my USB 3.0 ports are, it require me to place the portable drive on top of my system, which is where the heat is ventilated from my system. One may also have the same issues if this is a portable for let's say a school environment. As most school computers are located under a desk, the cord my prevent the user from finding a location to place the drive. My previous portable drive as a USB cord that is twice as long and I found in some cases that cable length not being sufficient. As mentioned, heat really isn't an issue but could be with prolonged usage as if the portable drive never being powered down. In cases like this, we could be talking about this portable drive being used as cloud storage device that is never turned off. I'm only stating this because prolonged constant use could cause the portable drive to overheat or the drive to fail. Not all hard drives are designed for constant 24/7 usage. The software on the drive installs on your PC system. After installing the software, I found that my system takes longer to boot into Windows. I also see price being a con. This isn't a bad portable drive but I believe for the price of this drive one could get more drive space. 500GB internal drives are going for $40-45 and this is going for twice that price. So the enclosure costs $35+ ? Not enough space for the price.

Other Thoughts: This portable drive would provide a good way to store data from one's PC or to transfer data from one system to another. As for the cord length, it is possible to purchase a longer cord if needed or maybe an extension to it. I've purchased quite a few USB extension cables for devices that won't reach. In closing, there quite a few positives towards this drives usefulness; it has a decent write and read time for data, easily transported as the enclosure has a small footprint, doesn't overheat during typical usage, and the pricing is competitive. After several weeks of use, I could only come up with three negative for this drive; the length of the cable, software could be better, and price is too much for a 500GB drive.

4 out of 4 people found this review helpful. Did you? Yes No

5 out of 5 eggsThe required USB 3.0 cable is not proprietary

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: With respect to the excellent earlier review the supplied cable is not unique to WD.

Cons: n/a

Other Thoughts: This Passport drive uses a USB 3.0 male to USB 3.0 *micro* male connection. While these cables are not widely available they are not proprietary and indeed Newegg carries a compatible replacement.

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5 out of 5 eggsSuperior portable backup apart from bundled software

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: Stylish sleek thin case, so light I thought the packing box was empty. Comparable in speed to 2TB WD My Book over USB 3.0. Short cord was long enough to sit on top of mid-tower case, short enough to carry easily in a pocket. Powered by USB connection. Offers password security and encryption even if bundled backup sw is not installed. Plug and play for Windows. Mac utility sw included. USB 3.0 interface makes routine backups very fast vs. USB 2.0.

Cons: Bundled backup sw used as intended makes pc unacceptably slow as it scans for changed files. Requires motherboard power to function reliably; plugging it into an unpowered hub results in uneven transfer performance.

Other Thoughts: This is a very nice bit of hardware and completely suitable for its intended purpose: to provide convenient and extremely portable storage between locations with workstations and for travelers with laptops. If you don't need its extreme portability a larger external desktop drive is more useful and less expensive per GB. While the USB 3.0 interface goes a long way to making the performance comparable to a typical internal hard drive, this item is not intended for streaming of HD video over a network. If you are copying many files from a slower "green" drive overall throughput is significantly reduced. But this shouldn't be a problem for most users in everyday use.

Benchmarks from CrystalDiskMark are only slightly lower than those on a WD 2TB USB 3.0 My Book or the internal WD drive in my inexpensive Acer laptop:

Unfortunately for all the virtues of the hw, I am taking an egg off because of problems with the bundled "SmartWare" backup sw. The intended user for this type of drive should get a reliable set it and forget it solution and years of complaints on the WD support forums indicate SmartWare does not live up to its name.

By design Smartware only backs up files and folders. It does not backup the OS or applications. I personally prefer to use a free solution such as Easeus Todo Backup that makes an image of the entire hard drive as often and in as many iterations as you like (Todo of course works with the Passport).

By default Smartware will on first run scan your laptop/internal drive for several categories of personal files, including documents, pictures, videos, music, etc. You can choose not to backup a category or accept the defaults. You can also choose how many versions of a file to keep. Then, in theory, every time you start the pc and the Passport is connected, SmartWare scans the drive for changes in the background and backs them up in real time. If this worked it would be very convenient and practical for users who are constantly editing their documents. If the Passport is not attached to the drive to be backed up, SmartWare resumes scanning for changes the first time the portable drive is reattached. So backup should be transparent and worry free, right?

Well, in practice, SmartWare configured in this manner is a dog. The background application can use as much as 80% of available CPU while it is scanning at the beginning of a session, which makes the pc unusable for any other purpose. An inexperienced user, who did not know enough to check task manager for what the heck was using so many cycles, would be completely put out by how his once functioning laptop had lost its mind. She might even assume she had a dreaded virus!

If you already have a backup solution you trust, this drive is an excellent value. If you experiment with the bundled sw be prepared for some frustration that probably isn't worth the trouble.

1 out of 1 people found this review helpful. Did you? Yes No

5 out of 5 eggsUltra portable, simple to use

This review is from: WD My Passport 500GB USB 3.0 2.5" External Hard Drive WDBKXH5000ASL-NESN Silver

Pros: -Simple to use: Using this on a PC is just plug-in-play using the supplied USB 3.0 (2.0 backwards compatible) cord. Windows recognized it as a portable hard drive (on the box it says Mac will require reformatting due to the drive being pre-formatted to NTFS). When it is in use, it's also very quiet. -Construction: Feels sturdy. There's only one input, which is the proprietary USB 3.0/2.0 port and a LED that lights up when it's in use. There's four rubber feet that preven the drive from rattling on what surface it's on while in use. -Portability: Because its the roughly the size of a passport (hence the name), it can be carried around with ease (save for the USB cord, which I'll touch on later). It can easily be put in a laptop bag, suitcase, purse, or even your pants pocket. -Tranfer speeds: Western Digital (WD) states it can reach up to speeds of 5GB/s via USB 3.0, 480MB/s on USB 2.0. Transferring files and media is quick. I was able to transfer 168 photos, 800KB-1.5MB in size, at 3264 x 1952 resolution each in less than 30 seconds on a USB 3.0 port. This may change depending on different system specs.

Cons: -Proprietary USB cord: It's the only cord you can use unfortunately. No mini-USB. So if you accidentally misplace the cord, you'll have to purchase one directly from Western Digital, or another retailer that supplies it.

Other Thoughts: When you first explore the files pre-installed on the Passport, along with a more detailed User Guide, you'll find various files and applications you can install onto your computer. You may or may not want to install these, and just use the hard drive to save your important files but they are pretty useful. They're strictly WD applications that apply to the hard drive; WD SmartWare, Security, and Drive Utilities. SmartWare is a simple option you can use that allows the drive to automatically categorize your important files, photos, videos, etc. and back them up for you. There's an option to override it and choose which ones you want to back up. WD Security allows you to set a password or hardware encryption to prevent unauthorized usage. And Drive Utilities allows you to check if there's any errors with the drive that may cause data loss or complete failure. There's also a QuickView feature that's installed. In the Task Bar tray, you can mouse over the WD QuickView icon and it gives you information about your Passport; Drive Name [Volume], Capacity used in percentage, whether or not you've set a passlock on, and temperature status.

1 out of 2 people found this review helpful. Did you? Yes No

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