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WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage

  • 2-Bay
  • Usage High read/write performance with RAID
  • 8TB (2 x 4TB)
  • 800 MHz CPU Processor
  • 1 x 10/100/1000M
  • 1 x USB2.0
  • Email this page
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Learn more about the Western Digital WDBVHT0080JCH-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBVHT0080JCH-NESN

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  • vipin a.
  • 4/22/2014 11:24:38 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsVery Slow

Pros: This very slow device, DLNA takes more 2-3 minutes to communicate with supported device. Very disappointed with this purchase. Recommend to build your on backup/media server system using Plesk or similar media servers

Cons: slow,slow,very slow

Manufacturer Response:

Hello vj, we apologize for the inconvenience as this is not the intended experience for this product.
When using the device on LAN, actual transfer rates can vary based on your local area network topology, system activity, and length of cable. To achieve maximum transfer rates, we recommend using Giga-bit network devices, because your transfer rates will only be as fast as your slowest network component, such as wireless.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

We also recommend ensuring that your device is up to date with the latest firmware, as this may easily resolve the problems you are experiencing. Information regarding the procedures of how to update the firmware for your device can be located at the following link.
“How to update the firmware on a My Book Live or My Book Live Duo”: http://wdc.custhelp.com/app/answers/detail/a_id/5735

If we are able to further assist you with the above recommendations, you may contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

Did you find this review helpful? Yes No

  • Roy L.
  • 4/12/2014 1:45:41 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsI Don't Understand The Bad Reviews

Pros: Great Value: Only a small premium over two plain drives.

Decent Speed: Transferring at 13.1 MB/sec from my old WD My Book Mirror to the new My Book Live Duo while also transferring at 9.33MB/sec from my Hard drive to the same My Book Live Duo at the same time. I also hit up to 15.9MB/sec transferring only from my old WD My Book Mirror to the new My Book Live Duo. Keep in mind that 1MB/sec is 8 Mbit/sec so at my max transfer rate I was utilizing ~200Mb or 20% of the 1Gb/sec network connection---Pretty Good and Faster than copying files to some cheap USB sticks.

I was a little worried about making the purchase considering some of the bad reviews that I've seen, but it works great for me. I was up and running in minutes out of the box with the Ethernet cable going straight from my computer to the new My Book on a separate subnet from the rest of my home network.

Cons: New Drive Manager does not recognize old WB My Book Mirror's so I'll be stuck with two tray icons. I also still prefer the straight USB interface of the Mirror Edition vs. the Ethernet connection. I also worry that the Mirror Edition HD's could be directly recovered to a windows OS if the unit dies, but you'll need some freeware to do the same recovery from the Linux based system of the WB My Book Live Duo if it's hardware goes dead.

Other Thoughts: I thought about giving it 4 stars for lack of a direct USB interface and the Linux file system, but I figure that I really can't considering that I knew about those drawbacks before I made my purchase.

But still, if you are looking for a large external RAID 1 setup, this is still probably the best value.

I didn't do any firmware updates or download the latest software yet.

1 out of 1 people found this review helpful. Did you? Yes No

  • Dean B.
  • 3/13/2014 6:04:37 AM
  • Tech Level: High
  • Ownership: less than 1 day

1 out of 5 eggsWD Does it again!!

Pros: lots of room if all you want to do is back something up. Not fast enough to really use for streaming your collection. Gets bogged down the more you put on it. JUNK!!!!

Cons: 5400? Thats laughable. I notice too the only time WD ever responds is when they get a bad review. Like the WD dual ssd/hd . This is junk. Better off buying two 4 tb drives separately and save the money oh and you can get faster speed as well.

Other Thoughts: I read other reviews else where about this product. All negative. Slow , disconnects . Its junk. WD as usual never has any software to run their products either. You have to find other solutions ,spend more money NOt worth the headaches. I am so disgusted with that dual drive Never again. Oh and you need not write your form reply with your phone number I already got two of those in my email only after two weeks of waiting for you to take my case and ONLY after I wrote a bad review! On top of which they would not post up my review on their website AND would not take down my positive reiview I wrote before I really knew about the all the flaws in their drive!

Manufacturer Response:

Dear Robbin, we apologize for the continued inconvenience you have experienced with your device. Western Digital is determined to address and resolve all issues relating to any customer concerns. We would appreciate the opportunity to follow-up with you on this. You may contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team member.

0 out of 1 people found this review helpful. Did you? Yes No

  • Tracey F.
  • 12/31/2013 9:08:16 AM
  • Tech Level: Average
  • Ownership: more than 1 year

4 out of 5 eggsDoes what it is supposed to.

Pros: Flawless RAID1 for over a year and a half. Easily accessed by all computers in home area network.

Cons: It could be faster and I should have bought something larger.

Other Thoughts: I was looking for an affordable NAS when I stumbled upon the 6tb version. It met my needs at the time and was affordable. I read all the horrible reviews after purchasing the unit and took extra precautions to ensure that I have all files backed up elsewhere ( yes, triple redundancy). But as far as I can tell the problems only exist on the Apple side of things.
I use this drive with four Windows computers ( XP, 7, 2x8.1) and two Android phones. Every feature has worked and I have 2.9TB of files so it is time for another, larger unit.
The one complaint I have is that I had to turn off WD's emails because their advertising has been all applecentric and misses the mark in my World.

2 out of 2 people found this review helpful. Did you? Yes No

  • Brian W.
  • 12/2/2013 6:52:09 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsMuch Better Than Expected

Pros: Easy Setup. A lot of space for backups. Decent cloud options.

Cons: It may be slow for some. May hog your home network bandwidth when in heavy use.

Other Thoughts: I've been in need of storage and lots of it. In this day and age of digital photos and digital videos, storage is needed. No longer can we simply put photo's in an album on a bookshelf or stack video tapes in a shoebox. Everything is digital these days.

My current, main system at home consists of a 2TB C drive and 2TB D drive for Media. My pictures are in their standard libraries on the C drive and I've added my videos on the D drive to the Video library. I do this because I like and use Windows FILE HISTORY and it does a good job (though not as elegant as Time Machine.)

The WD My Book Live 8TB has very mixed reviews but I decided to give it a try. You can set it up as RAID0 (span the space between two drives and use the max space available) or RAID1 (mirror each drive for better redundancy and disaster recovery but it takes you down to 4TB. This is going to be a 100% backup drive, so I chose RAID0 as I would not be in a bind if the drive failed but I still had my main drives.

Setup was very easy and went much smoother than expected. It did ask if I wanted to map a drive during setup but it didn't (however, it was easy to go back and do it.) I decided to just let it do a new File History from scratch, so I added this drive as a network location for File History, ran my first backup with it and I was ready. Now, I will say, this device may be a little slow for some people. It took 18 hours to run my first File History backup but I do have several GB of pictures, a lot of documents and over 1TB of media. After that, File History settles into a snapshot/incremental backup and speed was no longer an issue. I imagine if I ever had to do a complete restore, it could be a good while. As far as a backup drive goes, I have no complaints and I've got the space I wanted for peace of mind and several restore points.

I also turned off Media Sharing and the iTunes media server as I really don't need those options and this allows the drive to enter power saving mode more often, to keep it cooler.

I have a Windows Phone and Surface tablet. The Windows Phone app for this device isn't bad and I have access to all my files. Music actually plays well but it is very basic and not a replacement for a media player. Streaming videos is not recommended. I've tried to stream several videos with only 1 playing out of 10 or so attempts. Not sure if it is the app, the NAS my internet or a combination of all three.

Now, mind you, I've only had this device for a week, so things may change and I'll update my review then. However, at least getting this device setup and working the way I need it to, I am very pleased.

1 out of 1 people found this review helpful. Did you? Yes No

  • Paul M.
  • 8/31/2013 1:52:44 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsSupport is abysmal

Pros: Works very slowly. Pretty pointless. Required hiring an Apple IT pro to get it working at all. The firmware update made it fail to be able to do anything. Took about 30 minutes to copy one 5 mg photo and then it simply stopped copying. Going back to the original firmware version made it work, but to copy half a terabyte it took about 48 hours.

Cons: works very slowly. web-support is horrendous. Logging into the website is very close to impossible. Calling in is worse as I was on hold for over an hour before I gave up. I'm venting my frustration here since I can't even get into WD top-secret ultra-secure website designed to keep frustrated customers out.

Other Thoughts: This is such a huge and negative change from the WD I remember a few years ago. I'm not sure how I am going to return this device. I have a feeling that to save money, WD has dumped quality control and are just dealing with the RMAs that are persistent enough to get through their customer-firewall.

Manufacturer Response:

Dear customer, we sincerely apologize for any inconvenience. Please note that this is not a normal occurrence with the provided tech support. The My Book Live Duo has a 10/100/1000 Mbps Ethernet connection, which breaks down to a transfer speed ceiling of 125 MB/s in optimal situations. Actual transfer rates can vary based on your local area network topology, hard drive disk read/write speeds, system activity, length of cable, and/or wireless connection. To achieve maximum transfer rates, we recommend using wired Giga-bit network devices, because your transfer rates will only be as fast as your slowest network component. You may also want to use the following link for some suggestions on how to improve your network transfer rate.
http://wdc.custhelp.com/app/answers/detail/a_id/5736
We would appreciate the opportunity to follow-up with your concerns, resulting in a positive resolution to your issue. You may contact us at 1 (855) 842-5370, or via our support website at http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please mention this Newegg review.

1 out of 2 people found this review helpful. Did you? Yes No

  • Paul M.
  • 6/15/2013 3:19:36 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsSo far it doesn't work

Pros: Can't tell yet

Cons: I'm trying to use this in RAID1 on a Time Capsule. Setting it up in RAID1 was a snap, things were very promising. Now, Accessing the Dashboard takes about 10 minutes, and then the tools don't open up, (the "working" icon will go for hours...) so I can't even tell what's wrong. My wife took her Air and the Duo to Apple "Geniuses" for help, and they couldn't do anything with it either. Apple recommended this solution.

Other Thoughts: I'm not sure this is really ready for Apple stuff. Apple said the WD help desk was awesome and working really hard to work with Apple users. I waited an hour before giving up.
I've had WD HD's in all my PC builds and they were awesome.
I know WD reads these boards, so I'm trying to reach them here.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Live Duo as this is not the typical experience with the product. We recommend ensuring that your device is up to date with the latest firmware, as this may easily resolve the problems you are experiencing. Information regarding the procedures of how to update the firmware for your device can be located at the following link.
How to update the firmware on a My Book Live or My Book Live Duo
http://wdc.custhelp.com/app/answers/detail/a_id/5735
As an extended step, you may perform a reset on the back of the unit, and/or a factory reset to defaults through the Dashboard.
My Book Live Duo User Manual:
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705065.pdf
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience directly, resulting in a positive resolution to your issue. As we are unable to provide adequate support via a review site, you will need to contact us directly at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 out of 4 people found this review helpful. Did you? Yes No

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