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WD My Passport 1TB USB 3.0 2.5" Portable Hard Drive WDBBEP0010BBK-NESN Black

Refurbished newegg

  • WDBBEP0010BBK-NESN
  • USB 3.0
  • 2.5"
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Learn more about the Western Digital WDBBEP0010BBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the Western Digital WDBBEP0010BBK-NESN

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  • Howard J.
  • 9/18/2014 11:18:51 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsRetraction of "WD junk"

Pros: WD spent a lot of time to work with me and I have an outstanding outcome. I own a house full of WD electronics and now I have a working external hard drive that works great!

Cons: None

Other Thoughts: I have a lot of faith in WD's customer service!

Did you find this review helpful? Yes No

  • Howard J.
  • 8/30/2014 2:22:58 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsA lot of difficulty

Pros: Worked great for a month.

Cons: I tried everything to no avail. I sent it with my son-in-law to the computer forensics lab where he works and he couldn't get it to work. I tried to obtain a RMA but it wont let me because the warranty expired. I'm curious how the warranty expired prior to me purchasing the product.

Manufacturer Response:

Hello there, it is unfortunate to find out your drive failed so soon after being purchased. We stand behind our warranty for the duration of the products provided warranty period, and would like to resolve this particular issue for you with a positive resolution. Please contact us and reference your Newegg review at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

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  • Howard J.
  • 7/21/2014 12:56:02 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWD junk

Pros: It worked great for a month.

Cons: After one month and the window to return it, the drive suddenly stopped working. WD is no help at all. I have my entire backup and photos on it. Gone!

Manufacturer Response:

Greetings Howard, it is unfortunate to discover the concern with your Passport drive. We recommend maintaining a backup of your data at all times, as a best practice to ensure the availability of your information and minimal potential data loss. We would like the opportunity to assist you on this case and resolve this particular issue with a positive resolution. Please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team member.

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  • John B.
  • 4/27/2014 10:44:23 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggs

Pros: small, making it easy to ship back & forth

Cons: none, happy with all newegg purchases!

Did you find this review helpful? Yes No

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