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Learn more about the Western Digital WDBH2D0010HNC-NRSN
WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Cons: First of all, this is a 6.0 gb/s HDD, not 3.0 gb/s. Sounds like a deal, except that isn't what I wanted. Second, there was no software. The description says there's free Acronis True Image WD Edition cloning software included. Not. Thirdly, this HDD has caused the computer to crash twice losing valuable data. I will be returning this product.
Hello Lovesthebuild, we are very sorry to hear that the drive you received was not the model you wanted. Please note there are many variables that could affect the drives integrity between leaving our warehouses prior to being installed in a computer. We recommend installing and running our Data Lifeguard Diagnostics for Windows (WinDLG) utility for Windows users, or running Disk Utility for Mac users. Information regarding our WinDLG utility and Disk utility can be found at the following link.
How to test a drive for problems using Data Lifeguard Diagnostics for Win http://wdc.custhelp.com/app/answers/detail/a_id/940
How to test a drive for defects or problems on a Mac http://wdc.custhelp.com/app/answers/detail/a_id/866
Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8
Our Acronis True Image WD Edition software can be downloaded through the customer portal to all registered internal drive owners. If you have not already done so, you can follow the link below to create or login to your account below. Welcome to Western Digital Customer Portal: https://westerndigital.secure.force.com/ If you would like assistance to downloading and installing the WD edition of Acronis True Image Software, and any other concerns you may have with the unit. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/
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