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Item#: 9SIA9DE3SA6993

WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

  • Automatic & cloud backup.
  • Local and cloud backup
  • Ultra-fast transfer rates
  • Works great with Windows 8
  • USB 3.0 and USB 2.0 compatibility

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBPGC5000ABK-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details

Customer Reviews of the Western Digital WDBPGC5000ABK-NESN

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  • Elisha A.
  • 12/24/2015 12:45:06 PM
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsTwo years in, still going strong

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: -Runs great, good for backup
-Comes with carrying sleeve

Cons: -Proprietary charger

Other Thoughts: I have really enjoyed having this card, it makes it easy to bring photos and movies to friends' houses, but mostly I use it for backup. My main problem with it is they are still using proprietary charges, so if I ever lost it I would have a hard time getting a new one. I would definitely recommend this to a friend though, as I have not had any problems with it or WD in general.

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  • Jose J.
  • 5/22/2015 12:50:37 PM
  • Ownership: more than 1 year

1 out of 5 eggsDEAD - WD My PassPoS Drive

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: USB 3 and usable with USB 2 machines. Easy to install (ie PLUG and PLAY), OK speed, comes with a USB 3 cable (although very short), compact (fits on almost any pocket) and it does not need external power as it can use power from the USB port

Cons: Unreliable, poor company support, short warranty, short cable. This drive died with less than 100 hours of usage (use for back up and hen disconnected). Worthless utilities (when you check it says it is bad and that is it does not tell you what to do next or what course of action to take).

Other Thoughts: Got this drive for backup. It traveled once (one way) from the office to my house were it stayed. Plug it in to back up my personal laptop. Provably had about 50 hours of usage (ie plugged in) but for sure less than 100 hours. Yes, the drive was disconnected properly every time (ie it was "ejected" before it was disconnected, must of the time the laptop was shutdown when it was disconnected). Tried to use it today to check on some old files and the drive is DEAD (I can not even reformat it). It has being over 2 years so the drive is out of warranty. WD does not respond to emails. Learned my lesson AVOID Western Digital.

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5 out of 5 eggsExcellent hard drive.

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: I've owned this hard drive for at least two years now and it hasn't given me any problems. It's been plugged in most of that time and it's pretty fast. This drive is reliable so I bought another with larger storage... no regrets.

Cons: None.

Other Thoughts: I haven't used the software that came with it so I can't comment on that.

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  • Vincent G.
  • 8/1/2014 5:02:06 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsNIce product

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: Quiet-FAST
IT Western Digital!

Cons: Cable a bit to small

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  • Erwin B.
  • 1/13/2014 12:25:41 PM
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsDid not work for me

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: I had no real luck with this drive for what I wanted to use it for.

I just want to save my C Drove clone image file on an external drive about once a month. I found however that the included software somehow would not allow my clone software to save the image on this hard drive.

I then deleted the software and found I could only save small files. If I wanted to save say a 10Gig file the hard drive would just freeze up and do nothing. I then even tried formatting the hard drive and that was also next to impossible to do.

So after spending 6 frustrating hours of trying to get this drive to accept downloads without using the included software I gave up and sent it back for a refund.

I later bought a plug and play drive with no software and that works fantastic. I am one who is getting tired of smart software that one has to accept that can cause problems when you just want a drive to download your files with your own software if need be.

The good news however is that I think the Drive is of good quality and fast for those who love to upload to a cloud in the sky and do not mind 3rd party software telling you where you can download stuff.

The other good news is that Newegg gave back my money with no hassle so I will still continue to buy from Newegg as they have super fast shipping I might add. One of the best I have seen.

Cons: Not a plug and play, comes with third party software that some folks may hate, USB cable is almost to short and stiff, no on or off switch, have to keep unplugging the USB cable if you are not using it.

Manufacturer Response:

Greetings Erwin, we thank you for taking the time to bring your concerns to us. The My Passport Ultra ships with included backup software, which is a convenient and easy way to utilize the drive for backing up your system in a few easy steps. Although provided with the device, it is by no means required for utilizing the drive, nor is its use mandatory for backups, as the drive can also be used for storing backups with a 3rd party backup software. Please consider contacting our support department in the future when situations like this arise. You may contact us at 1 (800) 275-4932, or via our support website at:

2 out of 3 people found this review helpful. Did you? Yes No

5 out of 5 eggsStable, Fast, Compatible

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: I have tested this portable drive in a variety of Operating Systems ranging from Windows XP, Vista, 7, 8 and 8.1. Also including server 2008, 2012 and Ubuntu. The drive is a top notch performer in both USB 3.0 and USB 2.0 connections. I tested the transfer of many smaller files and larger backups files and in both situations the drive performed as expected.
Aside from very light, it is very portable and fits almost everywhere including pockets.

USB 3.0 CrystalDiskMark 3.0.2 x64
50 MB

Seq Read: 104.5 MB/s
Seq Write: 99.55 MB/s
512 K Read: 46.23 MB/s
512 K write: 66.88 MB/s
4K Read: 0.631 MB/s
4K Write: 2.222 MB/s
4K QD32 Read: 0.755 MB/s
4K QD32 write: 2.319 MB/s

USB 2.0 CrystalDiskMark 3.0.2 x64
50 MB

Seq Read: 34.22 MB/s
Seq Write: 28.45 MB/s
512 K Read: 23.76 MB/s
512 K write: 26.96 MB/s
4K Read: 0.696 MB/s
4K Write: 1.958 MB/s
4K QD32 Read: 0.736 MB/s
4K QD32 write: 2.054 MB/s

Cons: None.

Other Thoughts: The enclosure is a bit wider than most 2.5" Drives that I have worked with.
The drive uses the USB 3.0 Micro-B plug.
The other thing that you may want to consider is the length of the cable which is around 1 foot. If you have the need for a longer cable consider a USB extension cable and make sure it is USB 3.0 compatible.

10 out of 10 people found this review helpful. Did you? Yes No

5 out of 5 eggsLittle guy is fast!

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: FAST!
Very quiet
Gets power through USB
3 year warranty
Comes with carrying sleeve

Cons: None

Other Thoughts: This thing has everything you need in a portable hard drive. It’s fast, connects to USB 3.0, backwards compatible with USB 2.0, it’s powered over USB so no need for a separate power cord, and did I mention that it’s fast? This thing writes and reads at 119MB/s over USB 3.0, I use this thing daily to store ISO files that I carry with me to mount and install software when I’m out in the field.

It’s small and well-built with plastic that feels great in your hand. It has 4 rubber feet on the bottom to prevent any slipping and also helps with vibration to keep any rattle noise down while it’s on your desk. It comes with software on-board to back-up your computers if that is something you’re looking for. I use a paid cloud back-up service so that wasn't something that I needed or used.

Overall I love this little guy, it has everything I need and if you need more space he has bigger brothers in the 1TB and 2TB sizes.

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5 out of 5 eggsReasonable price

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: Pricing is good for 2.5 portable externals
USB 3.0
Very lightweight and well made enclosure
Backup options

Cons: Cable provided is a bit longer than a foot, best used for a laptop considering that. Not really a con however depending on how you look at it.

Other Thoughts: Transfer speeds were good for a 2.5 external, getting 110+ Mb/s, spinning down to as low as 70mb/s. Honestly need to check USB 3.0 drivers to get full speed, USB 3.0 is still fairly new considering, and certain Intel storage drivers could interfere with getting the best speeds from 3.0 drives and SSDs.

1 out of 1 people found this review helpful. Did you? Yes No

5 out of 5 eggsWe HAVE a WINNER!

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: Very small and lightweight, about 33% thinner than my 2TB passport. Runs very fast on my Sony Vaio with windows 8. I copied over a 1.4GB file to test the speeds and on windows 8 it transferred at an impressive 117MBs on average. I do not like posting such results because they vary from situation to situation. A simple update can improve your transfer speeds if you haven't updated your USB drivers since you got your computer, and one chipset may perform better than another so it's really not fair to say how a drive performs when it really depends on the engine your putting it in. The windows 7 HTPC hovered around the 90MBs area and 70MBs from another USB drive. However after an update of my USB 3.0 drivers, I gained some speed and am running as fast as the windows 8 sony did!

The software is easy to learn and installed easy enough. Did have to reboot and upgrade and reboot again. Plays well with others! I have a MyBook 4TB and no problems. I used the WD Tools and did a complete scan of the drive and all the test passed.

I was having negative results at first, but after finding there was in fact an available update for my USB 3.0 controller, things couldn't be running better! Again, speed testing results need to be taken with a grain of salt! I went from 90MBs to 120MBs after updating my USB 3.0 drivers. And I emphasize that the drivers section from my manufacturer website show my drivers as the latest available update! I found out my USB 3.0 was ASMedia and had to do some research to find v1.16.12.0. How many users put in that much effort? So if they don't have impressive speeds, that's not fair to point the finger at the disk drive!

Cons: Besides your basic cons like small cord and bright led, the one that really might hit home with some users is not being able to get the encryption part working.

When I tried to use WD Security, I got the Security on this drive has not been enabled error box. The SmartWare will also say No writable partition found. If you look at the WD Quick View in taskbar, and you see n/a under Locked for your ultra or if you see No writable partition found in SmartWare, you're going to have issues. You can do a few different things to work around them, like I tried with enable auto mount for user and removing the software and such, but if you want it working like it should, you will need to fix the problem. (And no it isn't the drive unless you just want to blame the drive for not working 100% with faulty drivers from your computer.)

I updated the passports firmware which didn't fix the issue, but probably a good thing to do anyway. I changed USB ports which gave erratic results. It helped some but the problem of getting this to work properly was still there. I had perfect results from the Vaio with windows 8 and the drive worked on my HTPC if I uninstalled all the software and did a whole lot of rebooting and unplugging and plugging back in, I tested this drive by exhausting all possible means of getting this to work so I could write an informative review. I have found a fix

Awhile back, I was testing the speeds of an SSD and wasn't at all pleased with how they did on my USB 3.0. So I went back to my manufacturers support site and downloaded the newest USB 3.0 drivers which last updated in 2012. An indication that I wouldn't be seeing anymore updates for my motherboard. The speed has increased and things were fine. Till I got this passport ultra. At first I was ready to blame the drive for having issues, because it just wouldn't work on my HTPC properly. After going through a few hoops to get it to work, I tried it out on a 3rd machine that was running windows 7 professional and it didn't have any issues there. That got me to think it wasn't the drive or windows 7, but my HTPC. I spent some time trying to find the manufacturer of my USB 3.0 drivers. Now I don't recommend messing with something that isn't broke, so I never had a desire to update my USB drivers past the manufacturers supplied updates. ASMedia v1.10.1.0 from May 2012 is what I thought I was stuck with, because it wasn't easy to find newer drivers. A bit of searching and I have managed to find ASMedia 104x v1.16.12.0. I downloaded and installed these drivers, rebooted and the drive works fine! I gained a whole lot of speed from it too! So in a way, I'm glad this has come about because taking the time to do this search for updated USB 3.0 drivers has given me a performance boost on my machine!

Other Thoughts: I bet if I wasn't so stubborn with making this work on USB 3.0, I could have done this on USB 2.0 and been done troubleshooting the problems hours earlier. If you have issues, try using your USB 2.0 port and see if that solves it. If it does, then you will need better USB 3.0 drivers like I did. I also recommend if you have issues with the drive not working, try testing your drive with another cable. If you don't have an extra one you can borrow from another device, and you don't have any friends around that can let you borrow one to test it out, your local repair shop or reseller may have one they can lend you.

Just because you think your drivers are up to date doesn't mean you can't update them even more! It may not be easy, but it is well worth it!

2 out of 3 people found this review helpful. Did you? Yes No

3 out of 5 eggssigh

This review is from: WD 500GB My Passport Ultra Portable Hard Drive USB 3.0 Model WDBPGC5000ABK-NESN Black

Pros: Small.


USB 3.0 interface.

Relatively long warranty.

Cons: Okay, this is where I'm going to run down my attempts to use this device:

Step 1. Plug into USB 3.0 slot.

Nothing happens, then Windows 7 (x64 Pro) says that the device FAILED to install. This is a portable hard drive. Is this a hilarious joke? Is Win7 pulling my leg?

Step 2. Uninstall that hardware, hard reset, try again.

Again, Windows tells me it has failed to install this drive automatically. However, the drive is showing up now in My Computer. Fine, I'll take it.

Step 3. Speed test.

Copied 100 GB (20 DVD iso files) to the drive. Speed averaged about 85MB/s and peaked at about 92MB/s. At least... for a while. Then it tanked to 45MB/s. Then it came back to 92MB/s. The time remaining fluctuated dramatically between 30 min and 1h for the first 30 min.

By the time it was done, it took 55 minutes, which is a sad 30MB/s average.

Step 4. Speed test v2.

Copied about 2,000 files averaging 10MB each to the disk. Averaged only 7 MB/s.

Step 5. Software?

I gave "SmartWare" a whirl and it didn't play nicely with the organization of my (internal) drives, didn't understand that I might need to back up from a portable drive to a portable drive, and didn't seem especially useful to me. I'd rather use Windows' backup feature and do daily backups of other stuff manually. So if you don't care either way, don't let this software be a selling point -- it shouldn't be.

And, frankly, if backups are your issue, why aren't you using RAID, NAS backups, and other more serious solutions in the first place? Consider that.

Overall, I am not even remotely impressed.

I am totally unimpressed with the "cloud" features. You're paying extra to use the ALREADY FREE service of DropBox? Bogus.

The drive itself is in a relatively sturdy housing, but it's still plastic and it's small and thin. I would not chuck this in my backpack for fear of damage. The 3 cent velour pouch they provide will not help keep the drive safe, and is a cheap extra that will appeal only to Zapp Brannigan.

Other Thoughts: I consider the "cloud" and "backup" software that comes with stuff like this to be irrelevant / useless / a joke. If you really need software like that, you are better off with a real solution, not the free WD throw-ins that come with this drive. And if you don't need it, you're paying for stuff you don't need with this drive.

And of course, all the "drivers" (i.e. optional bloatware) and manuals come on the drive, not on a disk. If your drive isn't working, good luck getting the drivers from it. How much is a CD these days? 2 cents? 1 cent? Save a penny on that crummy velour case or spend that penny on giving me the "drivers" on a CD.

But, these drives are really cheap. They are "entry level" storage. They will probably do the casual person just fine for day-to-day storage or something. Put your MP3s on here or something. But if you're serious about your data and/or require actual speed, this external drive just doesn't cut the mustard. WD is supposed to make high-quality, high-performance stuff. This doesn't seem to be either.

5 out of 11 people found this review helpful. Did you? Yes No

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Item#: 9SIA9DE3SA6993
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