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WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBCTL0020HWT-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the Western Digital WDBCTL0020HWT-NESN

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Showing 26 of 26 reviews - Clear Filters

  • Cedric P.
  • 6/12/2015 6:49:14 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsBad software

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: - WD
- Price
- Plug and play on home network only.

Cons: - Not plug and play for Remote cloud, need tweaks. More tweak needed if you don't have a static IP. You'll need a dyndns or homenet account.
- No complete instruction on WD website, you need look on google to find some forums.
- Remote transfer thought WD network will top at 60kb/s in my case, yes even with 25/20 connection on both side.
- Can not OVERWRITE files on the drive. No matter what app you're using (home/remote/web). You need to delete and re-copy. Really annoying, because most transfer stop for no reason when files are too big.
- No message when transfer stop, it just seems to transfer files, but nothing is working.
- If you change your main folder name on the drive, IT WILL DELETE all the files without notice.

Other Thoughts: - Yes I open all my ports, yes I follow the instruction (wd website + forums) , yes all is updated; app and firmware.
- Looks like a software limitation at 100%.
- Right now, I had to do a VPN between 2 places to get normal speed (2.1 mb/s yeah), and use this drive as a normal network drive. SO buying a WD cloud become useless for me, because VPN access can be done with a cheap machine and a cheaper bare drive.

Did you find this review helpful? Yes No

  • WIll S.
  • 5/29/2015 1:04:50 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

4 out of 5 eggsyou get what you pay for

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: 1- capable of streaming movies!
2- has software to back up your devices
3- has the capability to backup itself
4- has the capability to be access remotely through the web

Cons: 1- is slow
2a- does not handle well with large data uploads
2b- does not handle well with multiple subdirectories in the upload
3- does not always back itself up

Other Thoughts: My setup is with 2 WD Cloud Stroage devices; Primary - HomeNAS for backup and data, Secondary - as the backup of the Primary. Never trust a Home NAS (even with a raid solution) to be your primary data location. This device works great for streaming movies and pictures to your entertainment system. Their Cloud access works, along with their backup software, but the downside out of all of this is just getting your data to it. If you try to upload data by explorer.exe, it takes too long, but download works absolutely fine. As the saying goes, "you get what you pay for"

Did you find this review helpful? Yes No

  • Daniel H.
  • 4/24/2015 12:32:51 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggs

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: This is my second. The new firmware allows for faster data transfers and fixes GUI issues. Reliable as expected from WD.

Cons: The firmware never updates from online...it never has (had one 1.5 years ago). It is a documented issue and they arent fixing it for whatever reason.

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  • Julius P.
  • 1/15/2015 3:13:24 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year

2 out of 5 eggsDon't use it to store important data

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: Small, quiet, looks pretty.

Cons: Loses connectivity to the network making it completely useless. There is no fix!

Other Thoughts: This thing will go to sleep and lose all connection to the network. You will have to reboot it to get it to show up and use again. I had it for 7 months before it finally acted up.

Manufacturer Response:

Hey there Julius,
Your feedback on the My Cloud is appreciated and we thank you for bringing these concerns to our attention.
In an attempt address your concerns and resolve the unexpected behavior with your drive, we advise checking for a firmware update, disabling the Power Save feature, and then assign a Static IP to the drive.
“How to manually or automatically update the firmware on a WD My Cloud, Mirror, EX2 or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10440
“How to configure a WD My Cloud or WD My Cloud EX4 Personal Cloud drive with a Static IP”: http://wdc.custhelp.com/app/answers/detail/a_id/11384

If the issue persists, please run a diagnostics on your drive to verify its operational integrity.
“How to run a System Diagnostics test on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10427

Please contact us below by email or phone and reference your Newegg review if the above information does not address the issue so we are able to work with you further on these concerns.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx

Did you find this review helpful? Yes No

  • Brian L.
  • 11/30/2014 12:59:35 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsDO NOT BUY THIS PRODUCT

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: None

Cons: Too many to list!
Unreliable!
SLOW!
Random Disconnects!
Incompatible with Time Machine!
Vendor blames customer setups!
Did I already say SLOOOOOOOOW!

Other Thoughts: DO NOT BUY THIS PRODUCT.

I have had this product for months, upgraded to the latest firmware, and followed ALL recommendations from WD. The bottom line is that the vendor should be sued for releasing such a bug-filled and unreliable product

It does NOT work as advertised. I never use it anymore.

Manufacturer Response:

Hi Brian,
It is unfortunate to hear about these concerns and we thank you for bringing your experience with the My Cloud drive to our attention.
As test to determine if performance between the My Cloud and your connected devices can be improved please try connecting your computer and drive directly to the back of a router via Ethernet and disable wireless on the computer. Please visit the following link for best practices on how to optimize performance with the My Cloud in your LAN.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://bit.ly/1yK5sIS

Loss of connectivity between the router and drive may be resolved by assigning a Static IP to the My Cloud.
“How to configure a WD My Cloud or WD My Cloud EX4 Personal Cloud drive with a Static IP”: http://bit.ly/1ygX5ET

To try and address Time Machine issues between the drive and your Mac computer we have provided some troubleshooting steps below:
Turn off Time Machine
Navigate to the Time Machine Backup Share and either rename the Sparsebundle file something other than your computer's name or delete the file (Deletion will erase the backup permanently).
Check your computer's name and verify that it does not contain any special characters: http://bit.ly/1rrZRQ7
Run Disk Permissions repair on the internal disk until there are no more errors; this may take multiple attempts: http://bit.ly/1FKSv4T
Reboot your computer and the My Cloud drive.
Start a new Time Machine backup to the My Cloud: http://bit.ly/1pFDU0p

We would like to follow up with the above recommendations with you directly and ensure your experience is addressed with a positive outcome. Please contact our team by phone or email below and mention your Newegg review.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx

0 out of 1 people found this review helpful. Did you? Yes No

  • william a.
  • 10/2/2014 11:53:09 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsWorse product I've ever purchased

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: Looks nice.

Cons: Worse product I've ever purchased, unfortunately I cannot return it. The interface is horrid & very problematic. What would ordinarily take several minutes to download on a normal drive takes several hours (my full back-up takes 2 days), even if its directly connected to your computer. Because of this device & another WD HDD I had, I will never buy WD products again.

Manufacturer Response:

Dear william a.,
Sorry to hear about what you are currently experiencing with the My Cloud drive, as this is not the intended or typical experience with the device.
In an attempt to address your concerns, please verify that you have the latest firmware update applied to your device, as firmware updates are released to improve the customer experience, and add compatibility or features to the device’s functionality. You can check for the latest update by visiting the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/10440

If you are wirelessly connected to your router, or if the My Cloud and computer are not connected directly to the back of the router’s ports, please consider disabling wireless and hard-wiring your computer to the router via Ethernet to see if the performance improves. When connecting to a network with multiple devices, performance will only be as fast as the slowest interface used between these devices; be it wireless or a connection that is not gigabit. The link below has more information on best practices to optimize performance with the My Cloud on your LAN.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

When running an initial backup from your computer to the My Cloud, it may take longer than expected; however, subsequent backups will not take as long as they are done on an incremental basis, only looking for new or modified files from when the last backup completed.
If you would like assistance from our My Cloud Support Team directly, we are happy to work with you on your concerns and attempt to resolve them with a positive resolution. We can be reached via email or phone below and when you speak with our staff, be sure to reference your Newegg review.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx?vendor=newegg

1 out of 3 people found this review helpful. Did you? Yes No

  • Paul C.
  • 5/5/2014 6:02:18 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year

2 out of 5 eggsSooo Slooow...

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: Attractive
Very Low Price
Small Form Factor
Runs Cool
USB-3 Port can be used with a hub to control up to 6 hard drives.
Remote access over internet.

Cons: Everything happens so slowly as to render the device useless.
Software is lacking necessary features.

Other Thoughts: I can't say it often enough, this NAS is between 5 and 10 times slower than the 6 year old Maxtor Shared Storage 2 it was supposed to replace. When I right clicked a folder and clicked on properties, it took 10 minutes for the drive to report there was 40GB of data. Click on a folder and wait 20 seconds for it to open. Transfer rates crawl along at 500KB/S on my gigabit network with all new routers, switches, and cabling. Since the device is technically 'working', can I even send it back? Bummer

Manufacturer Response:

Dear Customer,
Your feedback on the My Cloud experience is appreciated.
We have included a link below for ways to try and improve performance with the My Cloud by optimizing the connection between devices on your LAN.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

We recommend verifying that you have the latest firmware update for the My Cloud installed as this may provide assistance in improving the performance of the unit. Please visit the following link on how to check your version and if need be update it.
“Product update for WD My Cloud”: http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s

If the concerns persist you will want to consider backing up the configuration of your device through the Dashboard then perform a “System Restore” to rule out any possible software concerns related to the OS; this will not affect the data stored on the internal disk.
“How to reset a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10432

If our support team can be of any assistance to you, please contact us via email or phone below and reference this Newegg review.
(855) 842-5370
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

0 out of 2 people found this review helpful. Did you? Yes No

  • Michael M.
  • 4/29/2014 8:29:49 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsSeriously flawed connectability

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: Excellent features. Perfect size. Works great when is actually connects. WD drive inside

Cons: As Neil H indicates it seems to be incapable of staying connected to the network for more than a few hours or sometimes minutes.

Other Thoughts: Even on WD’s own forums there are dozens of complaints about this. WD has recommend in other review responses to set it a static IP. I tried that but it only works for a few hours at best. When it drops off the network not even WD discovery or the dashboard can find it again. Power cycling the device works about 75% of the time. I am rather disappointed as I have used WD products for years. I have a mybook world that has performed flawlessly for years but is simply too small for my current needs. That is a 5 egg product so I had high hopes for this new version. However, I would recommend avoiding this product until WD is able to correct the connection issue. If they are able to do that it will go to 4 or 5 eggs.

Manufacturer Response:

Hi Mike,
We appreciate your feedback and understand your concerns relating to the loss of connectivity to the My Cloud.
Suggested troubleshooting for this type of issue would be to perform a “System Restore” of the OS, disable the power save feature, and then reassign a Static IP to the drive.
“How to reset a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10432

“How to configure a WD My Cloud or WD My Cloud EX4 Personal Cloud drive with a Static IP”: http://wdc.custhelp.com/app/answers/detail/a_id/11384

We would like the opportunity to work with you directly to investigate these symptoms and determine the root cause of the issue you are experiencing. So we can follow-up with the outcome of the above recommendations, please contact us by phone or email below and reference this Newegg review when you speak with our My Cloud Staff.
(855) 842-5370
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

Did you find this review helpful? Yes No

  • Micahel G.
  • 4/8/2014 7:06:03 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsVery useful device

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: Ease of setup--plug it in to the LAN, navigate to the webpage in the instructions, and it just works. Backs up the data on the machines automatically, and sharing media is drag-and-drop simple.

It looks nice with the clean lines and minimal interruptions of the case.

Cons: There's only three licenses for the software. There should be 5 licenses for the modern family--we have three desktops and two laptops for five people in my house, and many families have at least four people. I can't find any way to get more licenses from WD. I'd have to buy another MyBook, and if I knew that was the case, I wouldn't have bought the 3TB unit, I'd have bought two 2TB units. For this, I'm dropping an egg.

Other Thoughts: If not for the stinginess with the software licensing, this would be a five egg review.

4 out of 4 people found this review helpful. Did you? Yes No

  • Hugh F.
  • 3/26/2014 1:17:28 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

4 out of 5 eggs

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros: One on the best purchases I have made in a very…very long time. There is nothing I can really say bad about this device. when I first installed device it took me some time to understand. I would not see it as an external drive?.... but After I downloaded the software and installed it, I was able to see the drive using the software. It took me dragging and dropping my information to realize how user friendly this was. I let it run all night as the files were being saved. I am sure it did not take that long but I wanted to leave it up just in case. Now I am at work and I pull my phone out my pocket click my cloud app, enter my password and wow ….all my information is at my finger tips.
I forgot to mention I am a tech so I did allot of research and comparisons online and YouTube. I noticed this device and am happy I chose it. Now if my computer ever crashes (again) all my information is still accessible. I also like how it’s not configured like a USB drive but over the network. I keep it separate and even plug it into a different power strip than my computer setup. The only advice I would give is to take at least an hour to learn how the drive works and configure it to your liking. My wife doesn’t understand what it is but the next time our computer crashes and we still have all our information she will get it
.
only reason this did not get 5 stars was its still only a week old.

Cons: NONE

1 out of 1 people found this review helpful. Did you? Yes No

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