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WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
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Learn more about the Western Digital WDBCTL0030HWT-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBCTL0030HWT-NESN

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Showing 23 of 23 reviews - Clear Filters

  • Richard J.
  • 12/3/2014 10:39:41 AM
  • Tech Level: Somewhat Low
  • Ownership: 1 month to 1 year

3 out of 5 eggs

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Setup is nice.

Cons: Intermittent loss of access to dashboard as well as previous issues with TImeMachine on mac.

Other Thoughts: Things seem to be currently working fine. Possible firmware issues previously but hard to be 100% confident in this item

Manufacturer Response:

Hello,
We thank you for the feedback provided on your experience with the My Cloud drive and apologize for the inconvenience originally experience with the initial setup of your drive.
If you experience an issue accessing the Dashboard consistently, we recommend trying a different browser. On a Mac it is important to type “.local” in the address at the end of the drive name or IP address when accessing it, to allow for proper redirection to the configuration page.
“How to access the Dashboard on a WD My Cloud, WD My Cloud Mirror, EX2, or EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10420

We are interested in following up with you on your review to provide assistance in determining what may be causing these unexpected concerns with the Dashboard. You may reach our My Cloud Support Team by phone or email below and when you speak with our staff please inform them you are contacting us regarding a Newegg review.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx

Did you find this review helpful? Yes No

  • KaiSi W.
  • 11/30/2014 1:07:15 AM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

4 out of 5 eggsCloud doesn't rain

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Plug n Play: It was auto-setup. had it powered on for less than a minute, it showed up on my network.(Win 7 & Mac both picked up really well)

Speed: Standard ethernet cable transfer rate (computer to computer by ethernet via router/switch). This may vary with your router/switch (or WiFi connectivity), so the numbers came out of my setup wouldn't necessarily be applicable to you.

User-experience: In case you don't bother to read the manual that it came with the package, you won't be stuck, it is pretty comprehensive already by looking at the UI itself.

Back up: There is a backup feature to back up this NAS, which sounds awesome, though I have not tried it. It can be done either thru the back USB3.0 Port or Anywhere on the network.

Cons: Security: The security side of this NAS is useless. (As long as he/she knows the IP address) Anyone in your network is able to remote in and mess with the system, which includes setting up username/password, enable/disable public access of certain folders.

Mobile Cloud: I did not set up my remote access of any local data. Reason is it must be done thru WD website, does WD audit your personal files? I don't know, but I guess is lack of privacy that way. =[

Time Machine / Restore Points: It is limited to work with Mac OS, so windows users will not get to use this extra cool feature. The latest firmware does not support windows restore/backup system.

Other Thoughts: I had it for only 2 hours, but I tried my best to interpret my so-far understanding of this device. What says above may contain inaccurate commentary, please forgive. After all, it is a simple NAS, does the main intention: storage. I wasn't expecting much, so give it a 4-egg rating.

For those of you who had it, how do i log into those private shares? What domain should I use? domain\username?

Did you find this review helpful? Yes No

  • Mike S.
  • 9/8/2014 12:59:17 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsA decent drive for the price.

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: It is pretty easy and straight forward to setup. I am using it to backup several machines within my home network. I haven't had a problem setting up new users and shares. The User Interface is clean and informative. I am also using it as part of my Time Machine backup process. Speeds of the backup seem to be limited to the speed of my network, and not My Cloud.

Cons: First unit came in D.O.A. So I had to go through the NewEgg return process. Which NewEgg is great for. But I shouldn't have to return the unit right out of the box. Upon start up of the unit for the first time, the LED went red. I could hear the hard drive clicking around in a failure mode.

Other Thoughts: It seems to be a good price point for a backup drive of 3TBs. Just a little upsetting that I had to return the first one right out of the box. I've purchased quite a few Western Digital drives in the past. I will continue to do so, unless the D.O.A issue becomes a larger problem for me.

Manufacturer Response:

Hey Mike,
Thank you for informing is of your experience with the My Cloud drive.
It is abnormal and unexpected to receive a non-functioning drive, and in such a case we are happy to receive that device back directly to further test and determine the root cause of the issue, while providing you with a replacement under warranty. Should you require any assistance with your device or have questions we are happy to assist you. You may reach us by phone or email below and when you speak with our staff please reference this Newegg review.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

1 out of 1 people found this review helpful. Did you? Yes No

  • Alan M.
  • 8/24/2014 5:35:34 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week

1 out of 5 eggsMy Cloud 3TB Extremely slow

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Priced right
Does all claimed functions - just extremely slow

Cons: Extremely "slow". I tried to transfer 2gb of photos to My Cloud from my computer, both connected to my gabit Network and it took over 17 minutes. This is less than 2 mb a second. I tried other files and the results were the same.

Other Thoughts: Slow - very slow. 1 -2 mb per second. 17 minutes to transfer 2gb. I have gigabit ethernet D-Link dir655 and gigabit nic on computer. I turned off virus protection and fire wall just in case this would interfere. Running Windows 7 with 8 gigs of ram - AMD Phenom II 975 x4 at 3.6ghz 500gig boot drive and 2tb raid 5.
I updated the firmware

Manufacturer Response:

Hello Alan,
We appreciate the feedback you have provided to us on the My Cloud drive.
We have provided a link below to our knowledge base with best practices on how to optimize performance with the My Cloud on a network.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

Our support team is happy to follow up with you and look into this further, in an attempt to address your concerns with the device. You may contact us via email or phone below and when you speak with our staff be sure to reference your Newegg review.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

0 out of 2 people found this review helpful. Did you? Yes No

  • Paul C.
  • 6/8/2014 2:10:17 PM
  • Tech Level: Somewhat Low
  • Ownership: 1 week to 1 month

3 out of 5 eggsFor good transfer speeds, you have to know what you are doing.

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Low Price for 3 Terabytes.
Attractive Design
Small Form Factor
USB port on back can be used with a hub to control up to 6 external drives for backup of main hard drive and/or storage expansion.

Cons: Transfer speeds are very, very slow using windows explorer to drag and drop. And it has nothing to do with my network, a 6 year old NAS made by Maxtor plugged into the same router is at least 4 times as fast as this Western Digital. Several other reviews report the same problem, so it is definitely a flaw of the drive. That being said, I am now teaching myself how to use FTP in hopes that I obtain the transfer speeds this drive is supposed to be capable of. Western Digital should be more forthcoming about this shortcoming in their product.

Other Thoughts: I have a USB 3.0 hub plugged into the back of this little NAS with 4 hard drives attached, quadrupling my storage capability for a low cost.

Manufacturer Response:

Greetings,
Thank you for providing us with your feedback on the My Cloud drive.
As a troubleshooting step to isolate the performance concerns you are experiencing in your environment when using the My Cloud, we recommend disabling the Media Server feature on all shares and on the drive entirely through the Dashboard/Configuration page. This will rule out the possibility that an initial cataloging of the information is not causing the concern.
“How to enable and disable Twonky Media Server on a WD My Cloud or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10418

Please also verify that your My Cloud has the latest firmware, which may also provide a resolution to your concerns.
“How to manually or automatically update the firmware on a WD My Cloud, Mirror, EX2 or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10440

We have also provided you with a link below on how to optimize performance with the My Cloud on your LAN, and potentially improve overall performance. It is important to validate that your router and connected devices are utilizing gigabit connectivity, and if you are wireless with your computer, we recommend testing with an Ethernet cable while disabling wireless.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

If our support team can be of any assistance to you with the above recommendations, we can be reached by email or phone below; please be sure to reference this Newegg review to our support staff.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

0 out of 1 people found this review helpful. Did you? Yes No

  • Cheryl S.
  • 5/27/2014 10:16:24 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

5 out of 5 eggsExcellent Device!

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: I had it set up in less than 2 minutes. It's easy to use and I can access files on my phone and tablet. The biggest surprise was the ability to see my videos on my TV! I have cloud storage in several accounts and now, I can have everything in one place.

Cons: None so far

2 out of 2 people found this review helpful. Did you? Yes No

  • Keith E.
  • 5/24/2014 10:23:53 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsalways look at ALL the reviews

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: great web interface
Fast
firmware updates are auto

Cons: not free
slight learning curve

Other Thoughts: I read other reviews almost scared me away !
I am using this as a fast ssd backup & sync some work folders
Some complain about speed, as I read, look at the back of the unit, the led at the cable should green (1gb) not yellow (100mb)
if so swap with other network cables they say it worked
I backed up about 180gb in 1 hour through my router.
I have not tried streaming .

1 out of 1 people found this review helpful. Did you? Yes No

  • William O.
  • 5/5/2014 8:36:32 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsWow, Really?

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Works very well for me. I mapped it as a drive on my PC. Drag n' Drop works fine. Video and Audio files play like I want them to.

Cons: None

Other Thoughts: Until I mapped my drive I had trouble whereas it would not appear in the drive stucture. It took about 2 hours to move 1.75 TB of info. can't believe all the poor ratings. I guess I was lucky in that I like my unit.

2 out of 2 people found this review helpful. Did you? Yes No

  • David W.
  • 4/25/2014 8:07:10 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsAwesome storage

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Works very well on my network. Able to get all of my devices to connect to the drive. Also love the fact that I can connect to it to get a file when I am away from home!

Cons: Nothing at this time. Just make sure you use a static IP address for the drive. Works much better this way.

Other Thoughts: Glad I didn't listen to all of the reviews of this drive. This drive work rather well for what I need it for and more!

2 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 4/19/2014 6:30:12 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggsWD My Cloud 3T

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros: Looks nice.

Cons: I begin by stating that I am a programmer and an absolutely shocked that WD would release the 3T MyCloud product with the software it currently uses. The developers should be fired.I attached it to my Dell PC and Macintosh LAN and before using it I updated its firmware. It took FOUR DAYS (4) to copy less than 500 gigs to the appliance. I was mad; but, it copied so gave it another chance by trying to copy a USB drive connected to a MacbookPro. After FIVE (5) DAYS the activity light was sitll blinking and the CPU usage continued to make the Macintosh unusable. I rebooted everything to find I could no longer connect to the device. I tried using a paper-clip to reset the unit and still was able to connect to it. I couldn't even scrub the MyCloud of the data copied to it before returning it. THIS IS A NOT-READY-FOR-PRIME-TIME PRODUCT!!!

Other Thoughts: Reading another users bad experience, I called WD Technical Support during the afternoon before returning the WD MyCloud 3T. The person I spoke to seemed to be reading from a script and may have just as well been speaking in another language. DO NOT BUY THIS PRODUCT! WD . . . I want the TWO (2) WEEKS of my life back!!! And that's what I am going to tell Saint Peter (at the gates of heaven) when I die. I WANT MY TWO WEEKS BACK!!!

Manufacturer Response:

Dear Customer,
We regret to hear your experience with the My Cloud and provided support was not favorable. It appears as though you attempted to perform a reset of the device by pressing the button the back with a paper clip, but it is unclear if you tried to perform a system restore. This would reset the OS and rule out any software concerns with the device that may be caused by a firmware update not completing properly. It is important that the power and Ethernet are disconnected, the reset button pressed in, then the power plugged in while keeping the reset button pressed for no less than 45 seconds. The link below provides further detailed information on this procedure.
“How to restore a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive to factory default settings”: http://wdc.custhelp.com/app/answers/detail/a_id/10433

We would like the opportunity to follow-up with you directly on this, should the above not resolve your concerns, as the device may unfortunately need replacement under warranty. Please contact us by phone or email at the below information and mention this Newegg review when you speak with our staff and we will get you in touch with the proper team member.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 842-5370

2 out of 6 people found this review helpful. Did you? Yes No

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