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WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

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Learn more about the Western Digital WDBFJK0040HBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBFJK0040HBK-NESN

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Showing 23 of 23 reviews - Clear Filters

  • Mark C.
  • 9/9/2014 6:14:19 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsFailed after less than 5 months

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: 4 TB Large Capacity, illusion of Western Digital reliability, Reasonable price at the time of purchase.

Cons: I had backed up a ton of personal files and documents when I upgraded a SSD boot drive to a faster one. I forgot my rule of redundancy and sure enough this drive failed to read or copy files. I benchmarked it using HDtune Pro 5.5 and the graph showed spikes going up and down on a large section of the drive. Quick scan showed nothing but a deep scan revealed lots of bad sectors that S.M.A.R.T monitoring had failed to detect and reallocate. Maybe this lack of system oversight is due to the USB 3.0 interface and the equivalent bare drive might have gave warning of imminent failure. Regardless, I lost important data. Now I'm gonna have to pay $69.99 for some data retrieval software and hope that it works.

If I weren't angry about losing important personal data I would give it more than one egg. If I had a backup there wouldn't be much to fret about, so in that scenario I would give it 3 eggs due despite the fail due to my 20+ years of owning reliable Western Digital drives. I might gamble and buy this same drive again. I know it comes with a 2 year warranty but I don't utilize warranties on hard drives, I mean would you want some stranger having access to your personal data after you send it in for repair??? I wouldn't think so.

Other Thoughts: My system pertinents:
Intel P67 chipset
Inel i5 2500K CPU
Windows 7 SP-1 64-bit

0 out of 1 people found this review helpful. Did you? Yes No

  • Jeff R.
  • 8/28/2014 8:45:17 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsWD 4 TB External Review

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: Ordered 4 of these on sale. All worked out of the box. Required a 4 port PCIe USB 3.0 adapter for my older MB. NE had that as well. Awesome storage & speed.

Cons: None.

Other Thoughts: On sale these drives are the best value for your Storage Dollar. Of course NE had the 4 I bought on my door step the next day.

Did you find this review helpful? Yes No

  • Andy Y.
  • 8/24/2014 9:51:05 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsProbably shouldn't buy

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: It can store a lot?

Cons: It's always asking me to install the WD software.
This may be my fault but I dropped the HD ONCE. But it completely stopped working. And I transferred ALL my files to this HD.

Manufacturer Response:

Dear Andy, sorry to hear about the inconvenience you are facing. Please be aware that WD hard drives are precision instruments that can be affected by rough handling, vibration, or accidental physical damage. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.

“How to test a drive for problems using Data Lifeguard Diagnostics for Win”:
http://wdc.custhelp.com/app/answers/detail/a_id/940

“How to test a drive for defects or problems on a Mac”:
http://wdc.custhelp.com/app/answers/detail/a_id/866

We are happy to assist you further with your device and replace it under warranty for you. Please contact us and mention your Newegg review at (800) 275-4932, or via our support website: http://support.wdc.com/rs for any questions you may have.

1 out of 8 people found this review helpful. Did you? Yes No

  • Ed B.
  • 8/20/2014 11:42:38 AM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsNOT the MyBook network model

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: Can't say; returned drive.

Cons: WD is playing name games with these drives.

I have a 2 tb WD MyBook Live drive attached to my router via ethernet. Data on the drive is available to my home network and over the 'net regardless what computer is on.

I need more capacity so I purchased this, only to find the word "Live" was missing from the drive along with the ethernet connection and the network (and web) accessibility.

Doing some investigating, it seems WD now calls the "MyBook Live" the "MyBook Cloud" and has raised prices for the new name.

Manufacturer Response:

Hello Ed, we apologize for any confusion. Please note that the WD My Cloud is a different product than the My Book Live; both are personal network attached storage devices, but the My Cloud is most current device, which offers several improvements and features. Please see the following link to get more information about the WD My Cloud and features.
http://www.wdc.com/en/products/products.aspx?id=1140

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs

5 out of 13 people found this review helpful. Did you? Yes No

  • Gerald M.
  • 8/15/2014 9:22:20 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsAvoid WD drives

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: None

Cons: WD drives just seem to fail. Whoever does their quality control just isn't.

Other Thoughts: Drives just seem to fail especially right after warranty.

3 out of 12 people found this review helpful. Did you? Yes No

  • andrew h.
  • 7/2/2014 12:56:19 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: LARGE 4TB capacity, USB 3.0, transfer speeds, power saver (sleeps when not being accessed), portable, quiet, and prompt delivery (second day arrival) using FREE shipping! (Guess the logistics between their warehouse and my house were all aligned.)

Cons: Can't think of any...

Other Thoughts: I liked the first one so much I bought another! I'd transferred SSD to USB 3 at 170 mB/s originally... then I thought to try USB 3 to USB 3 and achieved 140 then 120 mB/s... pretty good I'd say! I have this hung off my bedroom PC and share with my LAN so watching content from it in my theatre room is a no brainer. The power saver makes me feel better about it not just spinning all day, and the huge capacity... well, everyone needs a couple of these on their HTPC, right! It came preloaded with WD applications which I've not looked into -- I just create a folder as my own ROOT and share it as a storage device. Twice it'd gone on sale for under $140 - who can stand passing that great deal!

11 out of 11 people found this review helpful. Did you? Yes No

  • william P.
  • 6/30/2014 9:50:44 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsThe Best

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: I can't say enough about this external HD. First, it's reliable, it runs 24/7 backing up data, uploading and downloading data, and transferring data - never had any issues/problems at all. Drive is built solid, well balance and quiet. I highly recommend this brand of HD above all others ( believe me I've tried quite a few) you won't be disappointed..

Cons: None at this time.

Other Thoughts: In my opinion best external HD of it's type on the market

6 out of 6 people found this review helpful. Did you? Yes No

  • Roy P.
  • 5/29/2014 12:35:23 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDO NOT BUY! Don't say I didn't warn you!

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: It didn't catch fire?

Cons: DOA! Not just one of them. Two of them from different vendors.

WD support suggested I return them to the retailer. Did that the first time (to Newegg at my expense) but they take their time processing the RMA and I purchased this because I need it now. If I needed it weeks from now, I would have ordered it when the price dropped more.

So I bought one from another vendor (lower price) only to find that it didn't work out of the box. DOA. Same as the first. No sign of life.

Called WD support again. After being hung up on for the first call, I called back and finally convinced them that I wanted them to replace the drive under warranty. I was told I would receive a refurbished drive in its place. I can live with that if it works. But really, WD drives at full price for refurbished products? I was hung up on again when I asked about the possibility of a QC problem with these drives. Dumb question to ask a CSR paid by the number of calls processed.

Only dealt with WD customer support once before getting a failed drive replaced under warranty 4 years into their 5 year warranty. The experience wasn't smooth (2/5) but I had a spare drive to fill in for the time it took to actually get the replacement.

Other Thoughts: Out of 18 external drives I'm using, 16 of them are from WD. All 8 internal drives are WD also. As I move to larger capacity drives, my confidence in WD technology has been shaken and my experiences with their customer support suggests they're too big to be concerned about their products and customers. I hope Seagate has improved...

Manufacturer Response:

Dear Roy, we apologize for the continued inconvenience you have experienced with your device. Western Digital takes great care in ensuring that all of our drives are in good working condition before they are shipped to our resellers, and there are many factors that can affect the drive integrity before reaching their destination. We would like to assure you that what you have experienced is something abnormal. Our goal is to provide world class customer service, and we apologize that we have not met that goal. To that end in this situation would be to replace your drive, and investigate the cause relating to the product’s defect.

Western Digital is determined to address and resolve all issues relating to any customer concerns. We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

13 out of 21 people found this review helpful. Did you? Yes No

  • Martin P.
  • 5/24/2014 10:44:51 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsLots of space, it works, so far

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: It works!

Lots of space!

USB 3.0 potential which, unfortunately due to the fact that these are just Winchester mechanical drives on a rope, they can only go so fast. But, I knew that going in, and it is just as fast as most of my internal mechanical drives.

Nice blinking white light on the front.

Cons: The backup software that comes with it is a newer version of the same software that came with my 320GB WD external hard drive which I purchased a few years ago, and is still running. It is very invasive and rather unstable, and I ultimately found myself back to manually backing up my important stuff. But that is probably a problem for all of the automated backup programs around these days. They want to use up all of your backup space, and they expect things to be where they expect them. So, I have no use for them.

When I received the package containing the box, which contained the drive, I could feel something flopping around inside it. When I opened the box, there was lots of packing material, and the box containing the drive. So, despite the presence of all that packing material, the inner box still got knocked around. But, somehow the drive seems to have survived, and continues to function after over a week. We shall see.

Other Thoughts: You really can't beat it now for the price. And if it survives the trip to your home, it will probably last for years, as WD drives seem to do that. Until they come out with affordable Solid State external hard drives, this is probably the best drive out there for the money. The only reason I took off and egg, was because of the fact that it was not solidly packed by shipping, though it seems they tried. But, trying does not help the drive make it through the UPS 6 foot drop.

9 out of 9 people found this review helpful. Did you? Yes No

  • HARESH P.
  • 5/23/2014 10:41:13 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsJust buy the bare HDD

This review is from: WD My Book 4TB USB 3.0/USB 2.0 3.5" External Hard Drive WDBFJK0040HBK-NESN

Pros: - USB 3.0
- Aesthetics
- currently lowest priced WD 4TB on the market
- data encrypted and will not work outside enclosure

Cons: - potluck HDD brand is either Hitachi or WD Green
- enclosure cannot open without damage to tabs
- HDD warranty is void if removed from enclosure (no idea why!?)
- data encrypted and will not work outside enclosure
- cannot reuse enclosure with another HDD due to encryption requirement
- cannot run WD lifeguard diagnostics to check HDD health due to encryption method

Other Thoughts: If removing HDD and using internally, a few steps are required:
- full reformat
- mount with GUID file allocation table (required for > 2TB)
- if you still see 2TB partitions, update your Intel chipset drivers (this updates the SATA controller to recognise 4TB)

For replacing the HDD and installing the 4TB as internal PC storage this product receives 2 stars for the unnecessary issues. Since my application is outside of the intended use I'm still giving this 4 stars as my particular HDD brand was WD green and it worked fine as designed.

11 out of 13 people found this review helpful. Did you? Yes No

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