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WD My Cloud EX4 12TB: 4-Bay Personal Cloud Storage WDBWWD0120KBK-NESN

  • Reliable, high-performance, four-bay NAS for your home or small office
  • Easy to manage with a powerful dashboard, LCD display and drive status alerts
  • Award-winning desktop and mobile apps
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Learn more about the Western Digital WDBWWD0120KBK-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBWWD0120KBK-NESN

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  • Miranda A.
  • 2/2/2015 6:40:21 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week

1 out of 5 eggsNot for business use

This review is from: WD My Cloud EX4 12TB: 4-Bay Personal Cloud Storage WDBWWD0120KBK-NESN

Pros: Easy and lots of help to make a decision to set up for your specific needs

Cons: So I bought a WD My Cloud ES4, set it up, installed the Widows App (win 7) and noticed that you cannot right click on the icon, desktop crashes and Iexplorer and all the icons on your desk top has to be reloaded which moves my other icons around, well that's not that big of a deal, how often would I right click on WD's icon, I just wanted to sent it to the task bar, so that's not a big deal, but the issue started when I began creating folders, I noticed that there is only one Trash folder, well that's not good.
Imagine you have John, Jim, Merry, , ...at your office and each person has a file called daily schedule which gets deleted at the end of the day. So one day if John decides to go back to his trash box to find the daily schedule of last month, he has to go through everybody's trash to find it. Let me make it easier , I used to have Buffalo NAS drives which creates a Trash folder within each folder, so John has his own trash, Jim has his own trash .... but the idea of having a Cloud server to access it from outside without going through all port opening and so forth which I'm not good at made me buy this thing which is going to be returned tomorrow just because of the trash folder. My clients constantly change their minds on their designs therefore we constantly have to go back and look into the deleted folders to bring back their original designs.

Manufacturer Response:

Dear Miranda A.,
Your feedback and suggestions you have provided to us on the My Cloud EX4 drive are appreciated.
There is currently a shared recycle bin for the data volume of the drive, which needs to be enabled within the Dashboard for full functionality.
"How to access the Dashboard on a WD My Cloud, WD My Cloud Mirror, EX2, or EX4 Personal Cloud drive": http://wdc.custhelp.com/app/answers/detail/a_id/10420

We will forward the suggestion for an independent recycle bin for each share to our product development team for further review and consideration, as feedback such as yours allows us to improve our devices with future updates and releases. If by chance you have not yet returned your device, we are interested in following-up with you on this review to assist in providing you with a positive outcome to your experience. You can contact our My Cloud Support via email or phone below and mention this Newegg review.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117
https://wdsupport.wdc.com/sfdc/case.aspx

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  • DENNIS L.
  • 9/21/2014 9:54:17 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsBased on Windows Server - E'Nuff said.

This review is from: WD My Cloud EX4 12TB: 4-Bay Personal Cloud Storage WDBWWD0120KBK-NESN

Pros: Drives are easily removed.

Cons: Riddled with security holes based on SAINT Scans. I've been asked to remove it from our Universities network!!! That bad.

Other Thoughts: My old Synology DS411 has gone completely UN-Noticed by Netwaork Security. Kinda says it all ...

Manufacturer Response:

Hello there Joseph,
Thank you for providing us with this feedback on your experience with the My Cloud drive.
The My Cloud EX4 supports UPnP, and utilizes TCP and UDP protocol for the remote access feature of the device. Should you prefer not to have this service running for security reasons relating to your specific IT policies, we recommend disabling the remote access feature of the drive, which may address these concerns. Please visit the link we have provided below for further instructions on this setting.
“How to disable WD2go and WDMyCloud remote access on a WD My Cloud, WD My Cloud Mirror, EX2 and EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/11432

If we can be of any further assistance with your current concerns or provide any further technical feedback, please contact our support directly via email or phone and reference your Newegg review.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

1 out of 1 people found this review helpful. Did you? Yes No

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