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WD 4TB My Cloud Personal Cloud Storage

  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
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Learn more about the Western Digital WDBCTL0040HWT-NESN

General

Brand
WD
Model
WDBCTL0040HWT-NESN

Interfaces

Port RJ-45
1 x 10/100/1000M
Port USB
1 x USB3.0

Hard Drive Performance

Included HDD Capacity
4TB

Power

Power
100-240V, 47-63Hz

Features

Features
Back up files from all your computers

Upload, access and save photos and videos from your mobile devices

Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles

Free up space on your mobile device

High-performance media streaming

Blazing-fast file transfers

Expandable storage

Centralize your music collection and play it on any computer with iTunes

Easy to set up, easy to find on your network

System Requirements
-Windows 8, Windows 7, Windows Vista or Windows XP (SP3) operating systems
-Mac OS X Mountain Lion, Lion, or Snow Leopard operating systems
-DLNA/UPnP devices for streaming
-Internet connection

Supported Browsers
-Internet Explorer 8.0 or higher
-Safari 5.0 or higher
-Firefox 12 or higher
-Google Chrome 14.0 and later on supported Windows and Mac OS platforms

Dimensions / Weight

Dimensions
6.7"(H) x 5.5"(L) x 1.9"(W)
Weight
2.19 lbs.

Environment

Temperature
5°C - 35 °C

Package Contents

Package Contents
Personal cloud storage
Ethernet cable
AC adapter
Quick Install Guide

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBCTL0040HWT-NESN

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Showing 11 of 11 reviews - Clear Filters

  • Anonymous
  • 8/2/2014 5:34:05 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggs1.4MB/sec is a joke

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: No actual errors yet.

Cons: 1.4MB/sec sustained transfer rate is unacceptable. This is on a gigabit network. I've tried using the same cable and port used to another computer with no improvement. I'm running the latest firmware too.

Other Thoughts: You'd be better off by far with a USB3 drive.

Manufacturer Response:

Dear Customer,
Thank you for bringing your concerns to our attention with your review of the My Cloud drive.
Our My Cloud Support would like the opportunity to look into this with you directly to determine what may be causing the unexpected performance concerns within your environment that you have raised.
Please contact us via email or phone below and mention this Newegg review with our team and we will connect you with the appropriate team member.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

2 out of 2 people found this review helpful. Did you? Yes No

  • Clay C.
  • 7/29/2014 12:19:54 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsTwonky media server won't stream MKV movies to Samsung products

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Couldn't think any

Cons: Bought one of these to replace my Seagate FreeAgent GoFlex Home Network Storage System - 2TB, but had to return it because the media server Twonky won't stream MKV movies to my Samsung products like the Seagate would.

Manufacturer Response:

Hello Clay,
Thank you for your feedback on the My Cloud drive.
Given the My Cloud is a fully compliant DLNA Media Server that supports streaming .MKV files to other DLNA devices, this is an unexpected result and should be able to be done without issue.
“Twonky Media Server”: http://wdc.custhelp.com/app/answers/detail/a_id/3301
"How to find information about media files": http://wdc.custhelp.com/app/answers/detail/a_id/2745

If by chance you have not yet returned your device, our My Cloud Support would like the opportunity to look into this further with you to investigate why it might be occurring, and verify the file's container and codecs within. You can reach us below by email or phone, and when you speak with our team be sure to reference this Newegg review.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

Did you find this review helpful? Yes No

  • Richard P.
  • 7/22/2014 10:57:40 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsDoes not work

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: None. Device did not function as promised.

Cons: Constantly dropped off of network despite many calls and suggestions by WD tech support. Would only be "seen" on the network after a full reboot of device, and then only for a couple of hours.

Other Thoughts: To be fair, WD tech support was courteous and patient, and tried their best to walk me through several suggestions to rectify the problem. Also, after a week of "negotiations," Western Digital agreed to a full refund of the device since I was passed the return time for Newegg.

Manufacturer Response:

Dear Richard,
We appreciate you following up with us in your review of the My Cloud device. It is unfortunate that the device was not able to work within your environment, and we appreciate you working with us to provide you with a positive outcome to your overall experience. If there is anything we can do to further assist you with your WD devices, please contact us via email or phone and reference this Newegg review along with your previous case number, and we will connect you with the appropriate team member.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

1 out of 1 people found this review helpful. Did you? Yes No

  • David B.
  • 7/2/2014 1:59:16 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsDONT BUY IT'S JUNK

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: nothing

Cons: It worked for a bit then death - the reset won't work - absolute junk. I should have paid more attention to all the bad reviews saying that their quality sucks!

Manufacturer Response:

Hello David,
Thank you for your feedback on the My Cloud Network Drive. Although we understand you performed a reset on the device, it is important to try performing a System Restore of the unit if you have not already done so. You will need to unplug both the power and Ethernet cable, then press and hold the reset button while plugging power back into the drive. The reset button will need to be held in for no less than 40 seconds while the drive powers back on before releasing it. After 2 minutes you will then plug the Ethernet cable back into the drive and connect to your router. Please visit the link below for further assistance with this procedure.
“How to restore a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive to factory default settings”: http://wdc.custhelp.com/app/answers/detail/a_id/10433

Should the issue continue after trying the above recommendation, please contact our support team by phone or email below and reference your Newegg review.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

2 out of 4 people found this review helpful. Did you? Yes No

  • Marc Z.
  • 6/28/2014 7:21:09 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week

3 out of 5 eggsI had high hopes.... just sad

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: looks good. Static IP helped to make sure it won't get lost.
Disabled sleep mode worked.
Port forwarding worked, but way to slow to view images or video remotely
Nice interface
That is it

Cons: The main issue is that is way too slow. Took over 6 hours to transfer 12 GB of picture data. Speed showed 387KB/Second.
Accessing at home or remotely to browse images takes forever to go from one picture to the next. Each picture around 2MB.
Also my windows image viewer freezes when moving from the picture to the next.

Other Thoughts: I still have high hopes and will give another week.
I will try to contact WD on Monday to see if there is something that can be done.
It says I have the latest firmware and software version.

Manufacturer Response:

Hi there Marc,
We appreciate your feedback on the My Cloud device. If for some reason you are not experiencing optimal performance with the My Cloud within the LAN, we recommend connecting your computer and My Cloud both directly to the same router by Ethernet, and disabling your wireless interface. This will remove the possibility of the wireless connection causing a performance bottleneck, and provide you with the best bandwidth available for large data transfers. Please visit the link below for further configuration suggestions on how to optimize performance with your My Cloud device.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

Also, please verify that your My Cloud device is current with the latest firmware as this may also improve functionality and performance of your drive too.
“How to manually or automatically update the firmware on a WD My Cloud, Mirror, EX2 or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10440

Given that you may have already contacted our support, please reference this Newegg review with our team in your existing case, or with the first support agent you speak with. We are available via email or phone below.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

2 out of 2 people found this review helpful. Did you? Yes No

  • John M.
  • 6/15/2014 1:58:04 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnreliable junk

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: None.

Cons: I bought this to build a media file NAS for a family member, so I need it to be a simple, reliable, APPLIANCE. That's all. Unfortunately this thing doesn't last 5 minutes before crashing while playing a movie. It had ONE JOB. Serve media files over a Windows file share, and it can't even do that. Pathetic.

It drops off of the network randomly, and from searching Google, this is a COMMON problem for this thing, and no real resolution to be found.

I'm truly sorry I wasted my money on this piece of e-waste. Too late for a refund.. Maybe I can salvage the hard drive and put it on my Linux file server. The rest I shall consign to The Devil.

Sad to say, I actually LIKE WD hard drives, but this thing is just sad.

In case it isn't clear, I would NOT recommend this product. It's just not ready for "prime time" for the consumer usage for which it is intended. There is no way I'm going to handle the inevitable calls to fix things when this thing goes on the fritz every five minutes. Forget it.

Manufacturer Response:

Hi,
Thank you for taking the time to provide us with your feedback on your experience with the My Cloud device.
As a troubleshooting step to possibly remedy the issue with connectivity, we recommend assigning a Static IP to the My Cloud to rule out any possible issues between the router’s DHCP release/renew on the LAN. The link below will have further information on how to configure your device.
“How to configure a WD My Cloud or WD My Cloud EX4 Personal Cloud drive with a Static IP”: http://wdc.custhelp.com/app/answers/detail/a_id/11384

Also, it is important that your device is running the latest firmware, which may also provide improvement to your stated concerns. Please visit the link below for the update procedure.
“How to manually or automatically update the firmware on a WD My Cloud, Mirror, EX2 or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10440


We are interested in following up with you on the above recommendations so we are able to work with you directly and provide a positive outcome to your overall experience. Please contact us by phone or email below and when you speak with our support team be sure to reference this Newegg review.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

2 out of 2 people found this review helpful. Did you? Yes No

  • Manuel P.
  • 3/24/2014 11:21:02 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsSo far, so good...

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Quiet, lots of space, easy to set up.

Cons: A bit slower than I expected, but cloud storage is never as fast as local storage.

Other Thoughts: User access and share permissions could be a little easier, but take your time and you will figure it out.

1 out of 2 people found this review helpful. Did you? Yes No

  • Kit E.
  • 3/21/2014 10:48:14 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsExcellent idea, poor execution

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Great idea, lots of storage space, nice looking design, easy to set up.

Cons: Doesn't work well at all. Access over the web is exceptionally slow, and frequently I am unable to access at all. I have unplugged the drive and don't use it any more.

Manufacturer Response:

Greetings Finnegan,
We thank you for your feedback on the My Cloud device. Per your concerns with remote access connectivity and availability, the link below may be of some assistance to you in setting up the device and your router for an optimal connection.
“How to enable port forwarding on a network router for use with a WD My Cloud, My Book Live, or My Book Live Duo”: http://wdc.custhelp.com/app/answers/detail/a_id/8526

Please ensure your device has the latest firmware running, as this may also provide resolution to your concerns.
“Product update for WD My Cloud”: http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s

Should the issue persist, or if there is anything else we can do to provide you with support, please contact us by phone or email below and reference this Newegg review, so we may follow up with you.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel

4 out of 4 people found this review helpful. Did you? Yes No

  • William G.
  • 2/28/2014 7:26:24 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsNot bad

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: 4 TB, for 200.00, not a bad deal. Works like it should. Have it on a gigabit network. Have yet to see it hit 100 m/sec transfer speed. Runs at about 50 m/sec. Video streaming is flawless, even advancing the movie. Plays as if it was inside your box, and it will handle 4 streams with no lag. Did not try for more.

Cons: WD's software, may have a back door. The cloud software they ask you to download. Dumped 3 TB worth of videos into the public folder/ with NO internet access, just network. 1 Hour later that folder became password protected, and it took a factory reset of the system only to gain access back to that folder. Works fine without the WD software. Software included with the drive is Linux based. That is good, but also says Windows NT.

Other Thoughts: Shame on you WD. Kind of makes me not want to buy your products any more. And it don't need your cloud software to work. I also did not like having pc anywhere installed on my computer. People should be able to decline that kind of software.

Manufacturer Response:

Greetings Rotti,
We appreciate your feedback on the My Cloud NAS. The provided software is supported for Windows and Mac OS X operating systems, which is a convenient way to work with the drive both locally and remotely, but is by no means a requirement. Permissions for individual user and shares is configured through the Dashboard drive, and can only be adjusted by the Administrator of the device, unless there is no password applied to the Admin user. Typically, if a share or the dashboard configuration cannot be authenticated to due to credential requirements, then a password must be applied to gain access. If the Admin password is forgotten then a reset of the device at a hardware level may be needed to regain access. We have provided some links below for further assistance.
“How to access the Dashboard on a WD My Cloud or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10420
“How to create a Public or Private Share on a WD My Cloud or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10424
“How to restore a WD My Cloud or WD My Cloud EX4 Personal Cloud drive to factory default settings”: http://wdc.custhelp.com/app/answers/detail/a_id/10433

If our support team can be of any further technical assistance to you for any reason, please contact us below and reference this Newegg review.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel

0 out of 1 people found this review helpful. Did you? Yes No

  • Richard S.
  • 1/20/2014 7:35:27 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsBe Very Careful

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Capabilities sound great

Cons: File copying slow
Software crashes
Files lost

Other Thoughts: The My Cloud software crashes frequently. The file transfers are slow. During the last crash it said my files were not correctly copied. I had to reboot the device and the host computer software to get running again and a huge portion of the files were missing. Hundreds of GB were gone. Fortunately my computer is fine, but this is not a trustworthy way to back up files.

Manufacturer Response:

Hi Rick,
We appreciate your feedback and apologize that your have experienced this inconvenience in working with the device on your network. When transferring data across a network, should the link between your router, computer or My Cloud be disconnected, then the file transfer will not complete. It seems as though the data that copied successfully to the My Cloud was duplicated prior the connection loss.
In order to ensure that the My Cloud and router are not experiencing connectivity issues due to the DHCP server, we recommend assigning a Static IP to the My Cloud to avoid this potential problem. This can be done within the router’s administrative settings, as well as on the My Cloud drive through the Dashboard. We have provided a link below to assist you in setting this up.
http://wdc.custhelp.com/app/answers/detail/a_id/8526

Please verify that your My Cloud drive has the latest firmware installed and running, as our latest update does address your stated concerns. The procedure for updating your device can be found at the following link.
“Product update for WD My Cloud”: http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s

If the issue continues, we would like to follow-up with your concerns directly, and work with you to resolve the connection issues. Please contact us via email or phone below and mention this Newegg review so we forward you to one of our My Cloud specialists.
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel
(855) 556-5117

4 out of 4 people found this review helpful. Did you? Yes No

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