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WD 4TB My Cloud Personal Cloud Storage

  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
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Learn more about the Western Digital WDBCTL0040HWT-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBCTL0040HWT-NESN

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Showing 20 of 20 reviews - Clear Filters

  • Eric T.
  • 12/11/2014 10:32:26 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggswow this thing sucks

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: cheap

Cons: * keeps dropping off the network. have to reboot it daily.
* it's unbelievably slow. others have had this experience, i don't understand where smallnetbuilder gets their numbers.
* doesn't have user nor share quotas. wth?

Manufacturer Response:

Hey Eric,
Thank you for bring the concerns experience with your My Cloud drive to our attention with this review.
To try and resolve loss of connectivity to the drive we advise checking for a firmware update, disabling the Power Save feature, and then assigning a Static IP to the drive, as this may provide assistance in addressing your concerns.
“How to manually or automatically update the firmware on a WD My Cloud, Mirror, EX2 or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10440
“How to configure a WD My Cloud or WD My Cloud EX4 Personal Cloud drive with a Static IP”: http://wdc.custhelp.com/app/answers/detail/a_id/11384

There are some things you can check within your LAN and the type of connection utilized for your connected devices accessing the My Cloud drive in an attempt to improve overall performance when working with the drive. We have provided a link below with best practices and how to optimize performance with your My Cloud device.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

We are interested in work with you directly on the above recommendations and the information provided in your review to assist in improving your experience with the My Cloud. You may contact our My Cloud Support Staff via email or phone below and mention this Newegg review.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx

Did you find this review helpful? Yes No

  • Mallek S.
  • 12/8/2014 3:12:27 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

5 out of 5 eggsWorks great!

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Works fine. No streaming problems. The transfer speed is about 60MB/s on average.

Cons: None

Other Thoughts: I don't know why so many people are complaining. A lot of the problems people seem to be having have not happened to me, so that leads me to believe that either they have defective products, or their problems are from other pieces of hardware (slow routers, faulty cables, slow internal drives, ect...).

Did you find this review helpful? Yes No

  • Ewa P.
  • 11/28/2014 10:15:30 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsAwesome "Cloud"

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: -Flies on 1Gbps LAN
- Easy to access on App wether local or on app

Cons: -freezes on giant data transfers

Other Thoughts: tip for people having issues-
make sure ALL your hardware is 1Gbps. modem/router, PC ethernet port. Also I do not know what you may considered "high speed" internet, but I have 50 mbps. Know your hardware. I had no issue setting this up. Only issue is that it kinda froze when I tried to copy some ISOs (Like 70) but it was fine when I did it in groups of 10.

Did you find this review helpful? Yes No

  • Jesse R.
  • 11/17/2014 12:10:42 PM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsWorking great still after 6 months

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Stable, Fast, Easy, low power

Cons: The interface isn't the greatest, but I don't use it.

Other Thoughts: I haven't had any of the issues other users were referring to, I have this attached to my network and use it CONSTANTLY, 5-6 hours a day of heavy use.

Map this drive on your network and you won't have any issues.

Did you find this review helpful? Yes No

  • Anthony C.
  • 10/12/2014 1:57:40 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDOA

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: None

Cons: DOA. After reading some of the reviews here, I decided to just get a refund. It hurts to throw away $17 to ship it back to Newegg,

Manufacturer Response:

Hello William,
It is very unfortunate to hear that you received a non-functional My Cloud, as this is quite unexpected and abnormal. If you have not already returned your device to the retailer, we would like the opportunity to work with you directly and receive this device back for further analysis to determine what caused the issue with your drive, while provide you with a positive overall outcome to your experience. You can contact us by phone or email below, and when you speak with our team be sure to reference your Newegg review so we can connect you with the proper team member for assistance.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx?vendor=newegg

Did you find this review helpful? Yes No

  • Spencer M.
  • 9/26/2014 10:06:32 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWorst hard drive I've ever owned and customer service to match

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: - Great idea

Cons: - Slow transfer speed
- Bandwidth hog
- Unreliable
- Data disappears from time-to-time
- Awful customer service
- Clunky software
- Terrible streaming, if it connected at all via mobile app

Other Thoughts: I bought this loving the idea of a simple solution of being able to access all of my files/media from wherever. However, I have had nothing but problems with it. Whenever I would contact customer service, it was always my hardware's fault, (I've used 3 different routers, 2 PC's, 1 laptop, 3 high speed internet connections) and had same results no matter where.
Data transfer is is exruciatingly slow. Even a direct connection to the PC is still slow. Trying to connect to the hard drive through the mobile app was a joke. Most of the time it wouldn't even connect, and when it did, it was too slow to do anything with the media.
Now my latest issue is that files and folders will randomly disappear. The space used/free doesn't change. And then sometimes the folders will just show up again. Sometimes, it will say the folder is empty, even though the space used is the same as it was full.
I have purchased several Western Digital hard drives through the years, but after this, I am done with them. I currently work in a location that sells these, and I make sure that customers do not buy especially the MyCloud drives.
My regret was waiting too long after the return period, hoping that I could just get it to work, but no improvements to quality, and issues are getting worse.

Manufacturer Response:

Hello Spencer,
We regret discovering the concerns you have experienced with your device, as this is not the typical or intended experience, and thank you for bringing them to our attention. We would like the opportunity to follow up with you on this and work with you directly to address the issues with your device and resolve your overall experience with a positive outcome. Please contact our My Cloud Support Team by phone or email below and when you speak with our staff, please be sure to mention this Newegg review along with your previous case number.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx?vendor=newegg

0 out of 1 people found this review helpful. Did you? Yes No

  • David M.
  • 9/4/2014 10:29:34 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsAwesome product

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: unit is awesome for backup or copying files for backup. Easy to setup

Cons: no cons as of yet

Did you find this review helpful? Yes No

  • Bob H.
  • 8/25/2014 9:29:23 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week

5 out of 5 eggsWorks great

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: Was very simple to setup. I have multiple computers and mobile devices using it. Remote access from my iPad is very fast. Using a static IP to avoid any future problems.

Cons: No cons so far.

Did you find this review helpful? Yes No

  • Dennis F.
  • 8/24/2014 7:15:01 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsAlright when it worked

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: High capacity, affordable, looks nice. Customer support patient, but ultimately couldn't help with media format issues.

Cons: Temperamental regarding usable media formats (hard to tell what wouldn't play until you actually tried to play it). Unintuitive interface awkward to use (no remaining space information). Need WD software to access wirelessly. Didn't care for having to use the password every time to access the drive from my PC.

Other Thoughts: Last software update vastly improved file transfer stability, but it bricked (solid white LED) the next time I powered down.
I've usually seen warning signs of impending drive failure, but not with this one. Lost about 3Tb of data that took months to find. Tired of struggling with this product.

Manufacturer Response:

Hi there Dennis,
We thank you for taking the time to provide is with your feedback on the My Cloud drive with your review.
Depending on your OS Version, we have provided some links below for Windows or Mac that will assist you in connecting with the drive without the provided software, as the software is not a requirement to work with the drive on your LAN.
“How to create a Public or Private Share on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive “: http://wdc.custhelp.com/app/answers/detail/a_id/10424
“How to create and delete a User account on a WD My Cloud, Mirror, EX2, and EX4 Personal Cloud drives”: http://wdc.custhelp.com/app/answers/detail/a_id/10423
“Mapping a Personal Cloud drive or WD NAS drive on a Windows PC”: http://wdc.custhelp.com/app/answers/detail/a_id/2676
“How to map a WD network drive on a Mac”: http://wdc.custhelp.com/app/answers/detail/a_id/2686

To address the concern with the drive not being responsive, we advise performing a physical System Restore of the drive by unplugging power and Ethernet cables from the drive, pressing the reset button and holding it while plugging in the power only, and ensuring the reset button stays pressed for no less than 40 seconds. After about 5 minutes you will then need to connect the Ethernet and try to access the drive with your computer.
“How to restore a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive to factory default settings”: http://wdc.custhelp.com/app/answers/detail/a_id/10433

If the concern with accessing the drive persists, please contact our support team by email or phone and reference this Newegg review, and we will work with you directly to resolve this particular issue with a positive outcome.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

Did you find this review helpful? Yes No

  • Anonymous
  • 8/2/2014 5:34:05 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggs1.4MB/sec is a joke

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: No actual errors yet.

Cons: 1.4MB/sec sustained transfer rate is unacceptable. This is on a gigabit network. I've tried using the same cable and port used to another computer with no improvement. I'm running the latest firmware too.

Other Thoughts: You'd be better off by far with a USB3 drive.

Manufacturer Response:

Dear Customer,
Thank you for bringing your concerns to our attention with your review of the My Cloud drive.
Our My Cloud Support would like the opportunity to look into this with you directly to determine what may be causing the unexpected performance concerns within your environment that you have raised.
Please contact us via email or phone below and mention this Newegg review with our team and we will connect you with the appropriate team member.
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
(855) 556-5117

3 out of 3 people found this review helpful. Did you? Yes No

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