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WD WDBZVM0060JWT-NESN 6TB 2-Bay My Cloud Mirror Personal Cloud Storage

  • Free mobile and desktop apps
  • Gigabit Ethernet
  • PC/Mac compatible
  • DLNA 1.5 & UPnP certified
  • 1.2 GHz processor; 512 MB memory
  • Dual USB 3.0 expansion ports
  • iTunes support
  • Auto network discovery
  • Pin It
  • Email this page
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Learn more about the Western Digital WDBZVM0060JWT-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years


Customer Reviews of the Western Digital WDBZVM0060JWT-NESN

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  • Julie S.
  • 12/19/2014 2:43:17 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsRe-review

Pros: I previously reviewed this and gave it a one because of installation issues even after talking to tech support and replacing the item. After posting here a technical support system called me and was able to resolve the issue - bad ethernet cable!! So far love it and have been pleased with ease and speed of transfers. Way to go WD for going above and beyond!

Cons: Not yet

0 out of 1 people found this review helpful. Did you? Yes No

  • Julie S.
  • 12/18/2014 10:12:26 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsUnable to set up

Pros: LOVE the idea of this, hence my spending 6 hours (spread over 2 days) on the phone with technical support

Cons: I was never able to get the device to work with my Mac computer. Final diagnosis was that it was something wrong with their software.

Other Thoughts: If they fix the problem, I'll re-buy!!

Manufacturer Response:

Hey there Julie,
Thank your for the follow-up on your experienced with the My Cloud Mirror drive. It is unfortunate to hear about abnormal and unexpected setup concerns with the initial deployment in your LAN.
In looking at your support case, there does appear that we can look into the issue experienced a little further to assist in determining what is causing the inability to connect to the drive and address your technical concerns with a positive outcome.
We would appreciate the chance to work with you further on these concerns and have forwarded the information from your review to our Advanced Support Team who will contact you soon. If you prefer to get in touch with us prior to this be sure to mention your Newegg review and previous case number with our staff.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117.
https://wdsupport.wdc.com/sfdc/case.aspx

0 out of 1 people found this review helpful. Did you? Yes No

  • Yu L.
  • 9/5/2014 4:47:20 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsClick noise

Pros: same as my previous review

Cons: is it normal to hear click noise when this drive is only used for 2 days? When I upload files to the cloud mirror, I could here some clicking noise when I get close.

Manufacturer Response:

Dear Yu,
Thank you for your feedback.
Please visit the link below for information to hard drive noise and what is considered normal.
“How to tell if the noise or sound the drive is making is normal”: http://wdc.custhelp.com/app/answers/detail/a_id/568

We recommend running a diagnostics on the drive with the provided system tool located within the My Cloud Dashboard.
“How to run a System Diagnostics test on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10427

If you require any further feedback or technical assistance with your device, please contact our My Cloud Support by phone or email below and mention this Newegg review so we are better able to assist you with your concerns directly.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

0 out of 1 people found this review helpful. Did you? Yes No

  • Yu L.
  • 9/4/2014 4:31:31 PM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsvery slow

Pros: Easy connection, easy set up, elegant design, WD red drive, great idea, apps available

Cons: Back up and file transfer is VERY SLOW. My network is a gigabytes network, but the wireless writing speed is 1.2-2.0M/s, feels very slow.

Manufacturer Response:

Dear Yu,
Thank you for informing us of your experience with the My Cloud Mirror. Please keep in mind that when using a network connection between devices, performance will be based on the slowest network connection type used. Wireless can be considerably slower than using hard-wired gigabit connections between all of your connected devices from point-to-point. We have provided a link below to our knowledge base with best practices on how to optimize performance with the My Cloud on a network.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736

If you feel we can be of any further assistance to you with the above recommendation, you may contact us via email or phone below. When you speak with our staff be sure to reference your Newegg review so we are able to connect you with the proper team member for assistance.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud

0 out of 1 people found this review helpful. Did you? Yes No

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