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Rosewill > 
Item#: N82E16826193082

Rosewill Helix RM-20 Mouse

  • 6-Button Optical Mouse
  • Adjustable DPI - 800 / 1200 / 1600 / 2400
  • USB Wired
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Learn more about the Rosewill Helix RM-20

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 0 day


Customer Reviews of the Rosewill Helix RM-20

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  • Christopher B.
  • 3/14/2015 6:24:55 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsNot good enough

Pros: NONE

Cons: Mouse cursor skipped to make pin point cursor movement impossible.

Other Thoughts: Pass

Manufacturer Response:

Dear Valued Customer,
Thank you very much for purchasing this unit.
We strive to provide the most reliable and highest quality products to our customers.

Sounds like your product may be defective; please contact our support team to assist you with warranty options.

Phone: 1- 800-575-9885
Email: rma@rosewill.com
Email2: techsupport@rosewill.com

We look forward to hearing from you.

Thanks,
Rosewill Customer Care

0 out of 1 people found this review helpful. Did you? Yes No

  • Leo W.
  • 3/11/2015 5:26:37 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsDO NOT WASTE YOUR MONEY

Pros: NONE........... but less than a "1" if it were possible here!

Cons: This "mouse" in not worth it. It will not completetly load a webpage. I've wasted hours trying to get it to function. IT WON'T!

I'd do an RMA, but I darn sure don't want to deal with another one again. And it would be a complete waste of money to send it back to Newegg, I think. BUT......... that's up to Newegg to determine. A credit for obtaining an entirely different mouse would do.

Manufacturer Response:

Dear Valued Customer,
Thank you very much for purchasing this unit.
We strive to provide the most reliable and highest quality products to our customers.

We are sorry to hear that, please contact our support team to assist you with troubleshoot and/or warranty options.

Phone: 1- 800-575-9885
Monday - Friday 8AM - 5PM PST

Email: rma@rosewill.com
Email2: techsupport@rosewill.com


We look forward to hearing from you.

Thanks,
Rosewill Customer Care

0 out of 1 people found this review helpful. Did you? Yes No

  • Kyle E.
  • 3/8/2015 4:29:13 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsScroll wheel broke after a month of use

Pros: Nothing really noteworthy. It felt nice to hold I guess.

Cons: As soon as I got the mouse the scroll wheel was a little difficult to turn. I would often accidentally click the wheel while trying to scroll.

Eventually the scroll wheel suddenly just stopped working properly after only a month of use. Took it apart and saw that the wheel simple just snapped off from the scrolling mechanism. The part connecting the wheel to the scrolling mechanism seemed to be made of a very cheap material.

Manufacturer Response:

Dear Valued Customer,
Thank you very much for purchasing this unit.
We strive to provide the most reliable and highest quality products to our customers.

We are sorry to hear that, please contact our support team to assist you with troubleshoot and/or warranty options.

Phone: 1- 800-575-9885
Monday - Friday 8AM - 5PM PST

Email: rma@rosewill.com
Email2: techsupport@rosewill.com


We look forward to hearing from you.

Thanks,
Rosewill Customer Care

Did you find this review helpful? Yes No

  • Anonymous
  • 3/4/2015 7:05:55 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsmickey mouse

Pros: good price on sale. I like the size it's small, fits my small hand. I like the switchable scaling and the leds in accordance but the windows driver is not that smooth. maybe I will try to track down rosewill's official driver, if available

it's a good stop gap mouse to hold you over until you can get a real gaming mouse

Cons: the left and right click buttons feel a little cheap

cord is a bit short

Did you find this review helpful? Yes No

  • Simon P.
  • 1/29/2015 11:49:27 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsIMHO best bang for the buck

Pros: * Side navigation buttons, dpi button, middle button
* Relatively comfortable with gripping material for the thumb

Cons: * Too short USB cable
* Too light weight
* it would be nice if the middle button could be tilted sideways (i.e. for scrolling sideways on some Web page or document)

Other Thoughts: Even though there are cons, this mouse for its pricing, features and at such dpi, is a no-brainer, get it!

Did you find this review helpful? Yes No

  • Jeshua G.
  • 1/21/2015 3:58:41 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsNice product

Pros: Purchased 20 of these for my department. They install w/o software so that is great. They are very reasonable quality for the cost.

Cons: None

Did you find this review helpful? Yes No

  • Nathan J.
  • 12/27/2014 2:57:00 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGrate Mouse

Pros: Works out of th box. got this mouse for $10 on black friday
not bad for a $30 mouse

Cons: none so far

Other Thoughts: one miner thing is when restarding my computer the cpi resets evry time but no problem. the plastic feals soft but not cheap

Did you find this review helpful? Yes No

  • Anonymous
  • 12/17/2014 7:54:53 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsRosewill RM-20

Pros: small. comfortable. adjustable dpi button for on the fly change of sensitivity. easy and straight forward to use. good price

Cons: none at the moment.

Other Thoughts: Hopefully its not a disposable mouse since the price is pretty low. but so far so good.

Did you find this review helpful? Yes No

  • ron c.
  • 12/6/2014 7:01:53 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

5 out of 5 eggsits what i asked for

Pros: price, 4 setting DPi, fit in hand, just plug it in and it works, fast shipping

Cons: short cord, thats all so far

Other Thoughts: the price is right maybe i should have bought 2 just in case they break easy or wear out fast

Did you find this review helpful? Yes No

  • Richard H.
  • 12/2/2014 2:39:19 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsDecent

Pros: For $10 it was a no brainer. Plugged in and work fine.

Cons: This is about as basic as you can get in an entry level gaming mouse.

Other Thoughts: I had 2 Logitech mice go south on me in the same month. With Christmas coming I needed mice that would get me there on two gaming rigs until I could get them high end mice for Christmas. They have done just that.

Did you find this review helpful? Yes No

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Item#: N82E16826193082
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