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Item#: N82E16828006573

Lexmark MX310DN Monochrome Multifunction Laser Printer

  • Up to 35 ppm
  • 1200x1200 dpi
  • USB and Ethernet Compatible
  • Duplex Printing

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  • Warranty & Returns
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Learn more about the Lexmark MX310dn

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the Lexmark MX310dn

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Showing 4 of 4 reviews - Clear Filters

  • Alan M.
  • 4/21/2015 9:08:06 AM
  • Tech Level: High
  • Ownership: more than 1 year

2 out of 5 eggsLemon. 0 for 2 on these

This review is from: Lexmark MX310DN Monochrome Multifunction Laser Printer

Pros: These have some great capabilities, including making it easy to receive faxes and have them auto-forward to an FTP destination - instant fax server (when it works).

Cons: We have two of these at customer sites, and both have had issues. The longer-term one had the ADF roller stop pulling paper at less than 10k pages and has had the receive-faxes-to-FTP hang up on a fax several times. You can still scan to the same "shortcut" defined in the printer, it just won't FTP faxes to it until the first one is cleared out. I've seen the same happen on the newer unit (~3 months old) to the extent that we simply rerouted incoming faxes through a VoIP system and receive incoming faxes there instead. Also on the newer unit, I'm about to head to that location with an emergency replacement printer, because apparently the fuser has failed in that 3-month-old unit.

I suspect the FTP issue for faxes is something in their firmware hitting some bit pattern in TIF conversion of the received fax - there doesn't seem to be anything odd in the network traffic, though I did offer a WireShark log to Lexmark support (complete silence in reply).

Other Thoughts: After a bit of experience, it seems the simplest way to clear the stuck fax issue is to get into the web interface and change fax handling to "Print and forward," power it down, unplug the network, power it up with the network disconnected, and let it print all of the faxes while complaining about being unable to FTP.

If you have one of these, I'm very sorry. I love the capabilities of the units (and their larger siblings) but the issues I've seen have very much soured me on anything Lexmark for use in anything important.

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  • Elisamuel R.
  • 2/24/2015 7:57:51 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggs

This review is from: Lexmark MX310DN Monochrome Multifunction Laser Printer

Pros: Easy to get running fast, features comparable to top-shelf multi-function printers, has fax capabilities (though not as much usage today), network capable and is auto-detected by major OSes

This printer was used for a year at home and then was moved to an office where it has printed over 6,000 pages without a single jam. The copy function has produced one jam in the scanner feeder due to the paper being crumpled a bit. The scan-to-email function is one of the most used features at the office and has not failed once.

Cons: The web interface for advanced users is not organized, some related settings are in a completely different area. Navigating that interface is a nightmare and not all options make sense. I got it set up after hours of searching online.

Other Thoughts: I don't know how everybody else is having so many issues with this printer, mine even updated without a problem and has never frozen, jammed or malfunctioned since I purchased it, and even after I moved it to the office and re-configured it.

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  • Gordon K.
  • 10/27/2014 12:52:29 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsPlagued with problems

This review is from: Lexmark MX310DN Monochrome Multifunction Laser Printer

Pros: Toner is pretty cheap.

Cons: Absolutely PLAGUED with issues. We have 6 of these printers, and they're all doing the exact same thing.

The printer hangs every few days blinking "busy" on the screen, requiring reboots. The fax erroneously says "line detected in wrong jack", then quietly fails to receive incoming faxes. The printer jams and doesn't seem to feed the paper in. The printer can't detect legal vs letter paper and just quietly discards print jobs if you mismatch the two.

Trying to deploy the printer via Windows Server Group Policies is a pain, too. The postscript driver defaults to duplex doublesided printing. The PCL driver is a User Mode 4 driver which cannot be deployed automatically.

The Universal driver works, but Lexmark Support things that it is what is causing the "green light flashing busy" problems.

All in all, I'm thoroughly disappointed, and the hours and hours of time we've lost in productivity and troubleshooting is staggaring. STAY AWAY FROM THIS PRINTER.

Other Thoughts: Lexmark Support has been less than helpful. Half the time I'm getting routed to the wrong department or the call is getting dropped.

I finally spoke to someone who gave me a beta pre-release firmware to install on the printer to try and fix it. They insist the problem is "software" and therefore not worth trying to swap the printer for a different one.

I agree, I have SIX of these printers and they all behave the exact same way. There's some sort of bug in the firmware causing the printer to hang up.

And this affects not just the MX310 series, but we're having identical issues with the MS510 and MS310 as well.

Sorry guys, but a bug in your firmware, as far as I'm concerned, is a HARDWARE issue. The printer is flat out defective.

1 out of 1 people found this review helpful. Did you? Yes No

  • Chris V.
  • 5/5/2013 4:19:00 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsDissappointed

This review is from: Lexmark MX310DN Monochrome Multifunction Laser Printer

Pros: Good clean housing design
Looks high in quality

Cons: internal paper gear isn't pulling the properly. Printer system is jamming.
BIOS crash several times. Haven't been using it. The scanning feature could have been more user friendly.

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