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Updating previous review.. TERRIBLE Technical support
Reviewed By: on 9/22/2009
Tech Level: high - Ownership: 1 month to 1 year
This user purchased this item from Newegg
Pros: Good print quality, When it works..
Cons: Still havent gotten the printer to print yellow.. Sent me the wrong toner cartridge, then the right one, then a transfer belt.. then some line about changing their service provider so they cant send me a replacement printer.. Finally got them to agree to send a replacement printer, its been over two months, and I still dont have the repl printer.. STAY AWAY.. Samsung, are you listening????
Other Thoughts: Stay away... Never purchasing another samsung product as long as I live... All the time I`ve wasted on the phone, lost sales because of dealing with this instead of new business.. Get it together Samsung, or you`ll be somebody`s next acquisition...
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Paper Transfer Belt Died
Reviewed By: on 9/10/2009
Tech Level: somewhat high - Ownership: 1 month to 1 year
This user purchased this item from Newegg
Pros: Prints quickly, pretty good cost per page.
Cons: Paper belt died pretty quick. Long warm-up time.
Customer support was actually pretty good, once I got to the right place.
Other Thoughts: It's a good multifunction for the price. If you want something really nice, you'll have to pay for it.
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Great Printer When It Works, TERRIBLE SUPPORT.
Reviewed By: Eric on 8/17/2009
Tech Level: high - Ownership: 1 month to 1 year
This user purchased this item from Newegg
Pros: Cost per print very low, Great text and color print quality.. Respectable speed. Service Techs speak English.
Cons: Printer is great when it works... Customer support is slow, redundant and next to worthless. One month into ownership the unit stopped printing yellow with 67% yellow toner left. After 2 hours on the phone, going thru their various levels of tech support, and often getting the same tech when switching from level 1 to level two tech support with a 10 minute hold between each, tech support finally confirms what I already know, the unit is not printing yellow for some reason. They place a $100 hold on my credit card, and ship me the WRONG replacement toner in 5 business days via UPS ground . After another hour on the phone, they finally charge me another $100 hold on my credit card, and ship me another replacement toner in 5 business days. This time it’s the right one, but still no yellow. … To put the icing on the cake, I get some story about if I would have called a day sooner the second time around, I would have been shipped an ENTIRE replacement printer but their advanced repl
Other Thoughts: Great printer when it works… If it doesn’t, expect a massive waste of time and money, along with downtime waiting for them to ship you the next part that might fix the problem and figure out what to do next.
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General
Brand
SAMSUNG
Series
CLX-6200FX
Recommended Use
MFC / All-In-One
Dimensions
18.4" x 19.6" x 25.6"
Weight
75.2 lbs.
Printing
Output Type
Color
Laser Technology
Laser
Black Print Speed
Up to 21 ppm
Color Print Speed
Up to 21 ppm
Black Print Quality
2400 x 600 dpi
Color Print Quality
2400 x 600 dpi
Print Languages, std.
SPL-C, PostScript 3, PCL6, PCL5c
Duplex printing
Yes
Max. Duty Cycle
Up to 65000 pages monthly
Copying
Copy Speed, Black
Up to 21 cpm
Copy Quality, Black
600 x 600 dpi
Scanning
Scan Element
CCD
Scan Resolution, Optical
600 x 1200 dpi
Scan Resolution, Enhanced
4800 x 4800 dpi
Fax SPEC
Fax Transmission Speed
3 sec./page
Ports
USB Ports
Yes
Network Ports
Ethernet 10/100BaseTX (RJ-45)
Hardware SPEC
Modem Speed
33.6kbps
Power Requirements
AC 110 - 127 V or AC 220 - 240 V
Power Consumption
Average operating mode: Less than 580 W Ready mode: Less than 82 W Power save mode: Less than 18W
Reviewed By: on 9/22/2009
Tech Level: high - Ownership: 1 month to 1 year
