SAMSUNG CLP Series CLP-680ND Workgroup Up to 25 ppm 9600 x 600 dpi Color Print Quality Color Laser Printer

Pros: Very great printing quality ...

Cons: The printer output some stange marks on the edge of the paper. Call Samsung tech. They required me to send the unit to a repair center... I ask them what am I supposed to do without printer in my office.... They where unable to tell. That's there warranty policy. If I was them I would have sent a brand new unit and ask me to return the defective unit after.

Other Thoughts: I'm an IT Consultant and I was pro samsung since 10 years. Now, I'm kind of changing my mind !!

Pros: This had the potential to be a nice printer, if only it had worked.
Newegg accepts returns.

Cons: Expensive toner. Aftermarket toner is not yet available.
Samsung does not honor the warranty.

Other Thoughts: I received a defective printer (print dropouts). Samsung was unable to repair and refused to replace it.

Over the course of a month, I placed numerous calls to Samsung, spoke with over a dozen different people in Customer Support, Technical Support, "Executive" Customer Support (which should be called the "'No' Department" because all they ever said was "no"), "ServRight" (which should be called "ServNot" because they never did show up to fix the printer), and someone from the "Office of the CEO". All I ever got was runaround, refusals, broken promises, and unreturned calls.

Multiple times, I was told that I'd have to go purchase replacement parts myself. I was promised "we'll call you back within one hour" four times - and never received a return call. Three times they assured me that a service tech would call the next day - and he never did. When I reached the end of the Newegg return period and the printer still had not been repaired, I requested a replacement - and was refused. I asked the "executive customer support" representative flat out if Samsung would honor the warranty and he said "no".

So I returned the pinter to Newegg for a refund. I originally planned to get a replacement, but after the last Samsung service person was downright rude to me, I decided not to do business with Samsung again.

Everybody makes mistakes from time to time - the test of a good company is how they deal with them. Samsung failed horribly. Had they fixed the printer, I'd have been happy. Instead, I received worst customer service experience of my life.

I won't buy any more Samsung products and I strongly urge others to avoid Samsung as well.

Pros: Excellent plain paper print quality, inexpensive for a color laser, very easy to set up with either DHCP or static address, easy toner replacement, very low power consumption when on standby, starter cartridges are standard size, direct network connection means no need for a print server.

Cons: The toner cartridges are pricey. It's cheaper to buy a new printer than to replace the cartridges. While it prints very quickly, the low power consumption leads to long warmup times. it takes a couple minutes to warm up and start printing, but this is common among laser printers and just part of life. If you have a lot to print, it's better to lump it all into one job.

Other Thoughts: Some people have complained there is no wireless. In my experiences, I'm happy it is not. Wireless networking is too insecure and has too many problems. If you want to keep other people from using your printer, wired is best.

Pros: Was build in direct print funtion.

Cons: Mine also gived "Out of Paper" errors even when the tray was loaded with at least list 120 sheets of paper plus cartrige erros too.

Other Thoughts: RMA today Save me of more future unpleasant surprises. thanks NewEgg.

Pros: Prints text nicely, color pictures are decent enough. Packed well.

Cons: Bought 2 of these and both are giving "Out of Paper" errors even when the trays are loaded.

Other Thoughts: I bought 2 of these on a good sale from Newegg and figured I couldn't go wrong with the Samsung name. Not so. The first one we installed had issues with the paper tray after the 3rd print stating it was empty. After monkeying with the tray and various loads of paper, we still could not clear the error. So I swapped out the first unit and installed the second unit. Same thing. Printed a few times, then paper tray errors. Then some of the computers started printing with it, while others got a paper tray error. Very strange. Had to force a static IP through the server to get it to be seen properly on the LAN. Now, suddenly the second unit is working, at least today. I don't know if it will be tomorrow. Very irritating in a work environment where I just don't have time to babysit a temperamental piece of equipment. It was cheap, and I guess you get what you pay for.

Pros: average colour quality sometimes on USB direct printing funtion.

Cons: Fail to print correctly, Despite last driver/sofware and firmware were installed. especific toner cartridges relate error. Samsung tecnical suport solution too generic Despite I send then pictures of the error mesaje and failed Printout. Since no solution RMA will be wise.

Other Thoughts: Rarely I make a mistake selecting a good product from newegg this is probably the exception.

Pros: Smaller than my Brother AIW. Has much better print outs (full color photos from my GS3) than I expected, considering the price. It rivals that HP5500 I use at work! Built it networking is great... I didn't want wireless so no loss there.

Cons: Had to do some research on setting up the networking. I had it on my network, but it would go to sleep and not wake when I sent a job to it. To remedy it, I had to set the IP to static and reserve it on my router. Now it wakes up for print jobs just fine.

Other Thoughts: I'm not really sure what the point of the eco mode is. I turned it on and a full page color PDF was reduced in sized and printed in greyscale. Needless to say, I turned it off. I don't print a lot of color at home, I mostly use my Brother AIW black only laser and it's been on the same cartridge for 2 years. I bought this one because I was tired of the ink cartridges for my various ink jets going dry before I could use them. It was a huge waste of money. I had to buy ink when I needed to print.

Sure, toner cost more, but the yields are ~1500 so I expect them to last me at least 2-3 years. Seemed like a good investment since it was a Shell Shocker deal! Thanks Newegg!!

Pros: Purchased this to replace my long running Dell 3100cn work horse. For the price point, it was the highest resolution 9600 X 600 dpi. I was considering the auto duplex HP, but it was priced higher and was 600 X 600. The reviews on the other site were pretty good. This did not dissapoint. I set up the printer and it worked perfectly. Nice prints, not photo quality from an inkjet, but crisp with good color and details. So far so good.. Excellent buy.s

Cons: None so far

Pros: No comment

Cons: I was really looking forward to using this printer, but it arrived DOA. Well sort of. The printer booted up with errors claiming every toner cartridges was incompatible. I made multiple calls to Samsung and they determined the cartridges were mostly likely defective. Yes, all 4 of them! After explaining this was brand new right out of the box, I asked to have new cartridges expedited so I wouldn’t have to return the 50lb item, which would be added expense to everyone involved. Instead, they stated shipping replacement cartridges was a lengthy process and will take 10-14 days. Since it was apparent these starter cartridges had issues, they were going to send me the same. So in addition I requested full cartridges and not starters for my troubles. Again, Samsung rebutted my request, claiming the factory they did not have them and it was also against policy. Talk about getting the run around. So I cancelled the service request and plan to RMA this printer for full return. Not because of the printer, but because of Samsung's handling of this issue was pathetic. For such an expensive printer DOA from the start, I expected better customer service from Samsung.