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Item#: N82E16828112378

Samsung CLP-680ND Color Laser Printer

  • Up to 25 ppm
  • 9600x600 dpi
  • USB and Ethernet Compatible
  • 250 Sheet Standard Paper Capacity
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Learn more about the SAMSUNG CLP-680ND

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the SAMSUNG CLP-680ND

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Showing 13 of 13 reviews - Clear Filters

  • Lynn D.
  • 5/1/2014 7:46:56 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsPure JUNK! Update

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: See Previous Post

Cons: See Previous Post

Other Thoughts: My previous post was AFTER having contacted Samsung's Business Customer Support. I was told that I would have to return the printer to Newegg (the rep never heard of Newegg) for replacement or refund, even though it was past Newegg's 30 day replacement period but under an extended Samsung warranty. Requesting a fully operational replacement or a full refund were not acceptable to Samsung. Supposedly an on-sight service call was arranged - never heard from them. Contacting Customer Support again is likely to result in the same run-around. For a business-class workgroup printer, this is a sad showing for Samsung. This printer is not worth the hassles at any price! Samsung is clearly not able or willing to provide a high quality product. I no longer have confidence in Samsung products or support. Buying computer equipment these days is a gamble - I lost big-time on this printer!

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  • Lynn D.
  • 4/24/2014 7:30:18 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsPure JUNK!

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: When it worked properly (which was rare), it did a fairly decent job.

Cons: Nothing but problem after problem after problem since day 1! Paper jams, toner streaks, toner skips, roller marks, toner cartridge failure. Has wasted considerable amounts of paper, toner, and time. Samsung support website is a nightmare to use to finally obtain support.

Other Thoughts: Total piece of JUNK! Regret having bought it. Regret trusting the Samsung brand name. Both the printer and the Samsung website posed nothing but aggrevation. Am looking for a more reliable color laser from a more reliable brand. I am not likely to ever buy another Samsung product after this experience!

Manufacturer Response:

ALittleSmarter:

I am very sorry to hear that you have had difficulties with your printer.

Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly assist you.

1 out of 1 people found this review helpful. Did you? Yes No

  • Gary W.
  • 1/30/2014 2:06:13 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsDO NOT BUY THIS PRINTER

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Good quality printing
Fast

Cons: Overall build quality is very poor

Other Thoughts: When I first bought this printer I was very happy with it. It is fast. It prints very well. But the quality of the printer is not acceptable. I have printed a total of 13,276 impressions on it and it is now making horrible prints with streaks through everything. Because I don't print a lot, it has been more than a year since I purchased it, so it is out of warranty. To repair it will cost me approximately $300.00. I have spoken with Samsung twice, and they are unwilling to do anything to rectify this problem. I highly recommend buying something that is NOT Samsung!

1 out of 2 people found this review helpful. Did you? Yes No

  • James B.
  • 7/8/2013 9:14:51 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

3 out of 5 eggsGreat color, but it jams

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Absolutely superb color photos.
Extremely low energy use.
Low temperature fusing, which prevents problems with certain specialty papers.

Cons: Our printer jammed about every third or fourth print job. We can's use it under these circumstances.

Other Thoughts: It is entirely possible that the printer's propensity to jam only manifest itself when we did some sort of special job (possibly duplexing or card stock, both of which we use).

2 out of 2 people found this review helpful. Did you? Yes No

1 out of 5 eggsPOOR WARRANTY

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Very great printing quality ...

Cons: The printer output some stange marks on the edge of the paper. Call Samsung tech. They required me to send the unit to a repair center... I ask them what am I supposed to do without printer in my office.... They where unable to tell. That's there warranty policy. If I was them I would have sent a brand new unit and ask me to return the defective unit after.

Other Thoughts: I'm an IT Consultant and I was pro samsung since 10 years. Now, I'm kind of changing my mind !!

2 out of 3 people found this review helpful. Did you? Yes No

  • Eric R.
  • 3/4/2013 9:07:16 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsNo Warranty Support

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: This had the potential to be a nice printer, if only it had worked.
Newegg accepts returns.

Cons: Expensive toner. Aftermarket toner is not yet available.
Samsung does not honor the warranty.

Other Thoughts: I received a defective printer (print dropouts). Samsung was unable to repair and refused to replace it.

Over the course of a month, I placed numerous calls to Samsung, spoke with over a dozen different people in Customer Support, Technical Support, "Executive" Customer Support (which should be called the "'No' Department" because all they ever said was "no"), "ServRight" (which should be called "ServNot" because they never did show up to fix the printer), and someone from the "Office of the CEO". All I ever got was runaround, refusals, broken promises, and unreturned calls.

Multiple times, I was told that I'd have to go purchase replacement parts myself. I was promised "we'll call you back within one hour" four times - and never received a return call. Three times they assured me that a service tech would call the next day - and he never did. When I reached the end of the Newegg return period and the printer still had not been repaired, I requested a replacement - and was refused. I asked the "executive customer support" representative flat out if Samsung would honor the warranty and he said "no".

So I returned the pinter to Newegg for a refund. I originally planned to get a replacement, but after the last Samsung service person was downright rude to me, I decided not to do business with Samsung again.

Everybody makes mistakes from time to time - the test of a good company is how they deal with them. Samsung failed horribly. Had they fixed the printer, I'd have been happy. Instead, I received worst customer service experience of my life.

I won't buy any more Samsung products and I strongly urge others to avoid Samsung as well.

6 out of 6 people found this review helpful. Did you? Yes No

  • Dan G.
  • 2/7/2013 10:56:32 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsExcellent printer

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Excellent plain paper print quality, inexpensive for a color laser, very easy to set up with either DHCP or static address, easy toner replacement, very low power consumption when on standby, starter cartridges are standard size, direct network connection means no need for a print server.

Cons: The toner cartridges are pricey. It's cheaper to buy a new printer than to replace the cartridges. While it prints very quickly, the low power consumption leads to long warmup times. it takes a couple minutes to warm up and start printing, but this is common among laser printers and just part of life. If you have a lot to print, it's better to lump it all into one job.

Other Thoughts: Some people have complained there is no wireless. In my experiences, I'm happy it is not. Wireless networking is too insecure and has too many problems. If you want to keep other people from using your printer, wired is best.

0 out of 1 people found this review helpful. Did you? Yes No

  • Jesus B.
  • 2/2/2013 1:50:45 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsOut of Paper" errors

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Was build in direct print funtion.

Cons: Mine also gived "Out of Paper" errors even when the tray was loaded with at least list 120 sheets of paper plus cartrige erros too.

Other Thoughts: RMA today Save me of more future unpleasant surprises. thanks NewEgg.

1 out of 1 people found this review helpful. Did you? Yes No

  • Chris L.
  • 1/31/2013 9:53:21 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsNot so sure about this one

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: Prints text nicely, color pictures are decent enough. Packed well.

Cons: Bought 2 of these and both are giving "Out of Paper" errors even when the trays are loaded.

Other Thoughts: I bought 2 of these on a good sale from Newegg and figured I couldn't go wrong with the Samsung name. Not so. The first one we installed had issues with the paper tray after the 3rd print stating it was empty. After monkeying with the tray and various loads of paper, we still could not clear the error. So I swapped out the first unit and installed the second unit. Same thing. Printed a few times, then paper tray errors. Then some of the computers started printing with it, while others got a paper tray error. Very strange. Had to force a static IP through the server to get it to be seen properly on the LAN. Now, suddenly the second unit is working, at least today. I don't know if it will be tomorrow. Very irritating in a work environment where I just don't have time to babysit a temperamental piece of equipment. It was cheap, and I guess you get what you pay for.

1 out of 1 people found this review helpful. Did you? Yes No

  • Jesus B.
  • 1/28/2013 11:37:39 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggs

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: average colour quality sometimes on USB direct printing funtion.

Cons: Fail to print correctly, Despite last driver/sofware and firmware were installed. especific toner cartridges relate error. Samsung tecnical suport solution too generic Despite I send then pictures of the error mesaje and failed Printout. Since no solution RMA will be wise.

Other Thoughts: Rarely I make a mistake selecting a good product from newegg this is probably the exception.

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16828112378
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