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Item#: 9SIA0FU1YG1487

Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

  • Replaces Brother MFC-J6710DW
  • Up to 35 ppm
  • 6000x1200 dpi
  • USB and Wireless Compatible
  • 2.7" Color Touch Screen Display
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Learn more about the Brother MFC-J6720dw

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Brother MFC-J6720dw

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Showing 3 of 3 reviews - Clear Filters

  • Mark N.
  • 1/27/2015 8:49:29 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggs

This review is from: Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

Pros: Print speed is excellent and the ink usage is outstanding when used in normal or draft mode. The scanning capabilities work pretty seamless with Windows 7. Works well as a photocopier and the sheet feeder is pretty useful. It can scan both sides of a page at the same time when using the sheet feeder which is helpful for scanning or copying documents. I haven't used the fax capability, so I can't comment there.

Cons: This won't provide a photo quality print even when using photo paper and the best settings. It is okay for business quality. The inks are not readily available at nationally known retail computer and office product stores and must be ordered online.

The manual feed doesn't work reliably and is a source of constant frustration with the product. Paper jams sometime necessitate unplugging the printer so that the jam get cleared in the firmware. The paper catcher on the front tray is flimsy and could be subject to easy breakage. The paper tray seems to be sized more conveniently for European A4 sized paper rather than letter. The indents tabs don't lock very well to the sides of letter paper, but do for A4. Print area is limited for envelopes to a ridiculously large right and left margin (must be greater than 0.87", otherwise it clips).

Other Thoughts: I'm bit disappointed in this product. The manual paper feed is a total joke and doesn't really work. I have to take the tray out and adjust it for envelopes and can really only put one at a time in the tray otherwise it will jam. Feeding heavier weight card stock often jams as well.

While the ink usage is excellent and cost per page effectively lower than my 12 year old HP OfficeJet which this replaced, it is not possible to purchase replacement inks at retail even in a large market such as Chicago. The stupid part is this very printer is sold retail at a nationally known office products chain store and a nationally known computer chain store, yet neither of these retailers have the ink cartridges for it. That is something Brother needs to address, especially with all the advertisement they're paying Billy Blanks to do. Online availability of ink is okay via Newegg and others, but if you run out it will take a couple of days to get a new ink cartridge.

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  • Ronald H.
  • 6/26/2014 1:56:49 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBAD - 2 out of 4 not working after 3 months

This review is from: Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

Pros: Looks nice. Good advertisements. Will print 11x16, albeit one sheet at a time.

Cons: These printer have been nothing but a problem since we purchased them. I bought 2 MFCJ6720DW and 2 MFCJ4510DW's for my company to be network printers (not all were bought from NewEgg). We replaced several working printers to have a single ink type to purchase. Before they would work on my Win2012 network we had to update firmware... not unexpected but it was time consuming and frustrating to have to troubleshoot the printer out of the box. Next, the ink ran out of one of them and we borrowed a cartridge from a spare 6720 and got back working until we could buy extra ink. Now we buy the ink and replace the cartridge on the spare machine and it won't even function without the "starter" cartridge. So now I have to order another type of ink cartridge even though I just bought 10 XL cartridges. Without the starter cartridges it won't even allow you to setup or access any menus. Dead in the water until you have "starter packs". A ridiculously limiting feature, I could complete the setup and just have the staff add the cartridge when they arrive, but you can;t access the menus until the "special" cartridge is installed.

One of the MFC4510DW's in dead after 3 months and the technical support is an absolute joke. I spent 45 minutes on the phone and am no where and no better off for it. After they moved at a babies pace through the step by step tech-support-for-dummies-manual, Is the power cord plugged in, press power, unplug, replug, press power, is the unit plugged in, press power, repeat the serial number, unplug, press power.... what a waste of my time. For me it is cheaper at this point to buy a new HP than to return the unit as we are very rural and cannot just pop down to the local printer store to return it. easier to ship an HP in to us. I just can't keep wasting time trying to sort out the problems.

ON top of that.. when we did have the 3 printers working we noticed our network bandwidth was bogged down, It took some time but we figured out that the default settings have some automatic FTP and "cloud" upload features that were constantly passing traffic out over the internet to some unknown entity. It didn't take long to disable the features, but what was being transferred from the printer and to where was it sent. Who knows. The printers also constantly give a paper size incorrect warning and won't print. Turn the paper the other way and still wrong size... turn it back to where it was originally and it works. These things have caused total chaos around my office when we're busy and trying to print our documents.

Other Thoughts: I would say I have lost more than 20 man hours dealing with these printers faults within the first 3 months of ownership, not to mention the lost productivity. Right now only two are working out of four. Your mileage may vary but I'm broke down on the side of the road with these.

This has soured me on Brother which is ironic in that I have always been an HP or Cannon printer user and this is the first Brother printer that I have ever owned. I will certainly not be repeating my mistake and ever buying another.

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  • Larry G.
  • 2/17/2014 12:19:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat for the small business

This review is from: Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

Pros: 2-sided color printing, multi-page scanning, 11X17 page size/

Cons: I had difficulty with adding another wifi printer and deleting the other old Brother wifi printer I'm no longer using. I had to wipe & reload the software. Documentation could be better.

Other Thoughts: I have a one-man aviation consulting business and do a lot of proposals. This printer allows be to look like the big guys; very important with the business I do.

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Inkjet Printers > 
Brother > 
Item#: 9SIA0FU1YG1487
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