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Item#: N82E16828113886

Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

  • Replaces Brother MFC-J6710DW
  • Up to 35 ppm
  • 6000x1200 dpi
  • USB and Wireless Compatible
  • 2.7" Color Touch Screen Display
IronEgg
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
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Learn more about the Brother MFC-J6720dw

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Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Brother MFC-J6720dw

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  • Ronald H.
  • 6/26/2014 1:56:49 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBAD - 2 out of 4 not working after 3 months

This review is from: Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

Pros: Looks nice. Good advertisements. Will print 11x16, albeit one sheet at a time.

Cons: These printer have been nothing but a problem since we purchased them. I bought 2 MFCJ6720DW and 2 MFCJ4510DW's for my company to be network printers (not all were bought from NewEgg). We replaced several working printers to have a single ink type to purchase. Before they would work on my Win2012 network we had to update firmware... not unexpected but it was time consuming and frustrating to have to troubleshoot the printer out of the box. Next, the ink ran out of one of them and we borrowed a cartridge from a spare 6720 and got back working until we could buy extra ink. Now we buy the ink and replace the cartridge on the spare machine and it won't even function without the "starter" cartridge. So now I have to order another type of ink cartridge even though I just bought 10 XL cartridges. Without the starter cartridges it won't even allow you to setup or access any menus. Dead in the water until you have "starter packs". A ridiculously limiting feature, I could complete the setup and just have the staff add the cartridge when they arrive, but you can;t access the menus until the "special" cartridge is installed.

One of the MFC4510DW's in dead after 3 months and the technical support is an absolute joke. I spent 45 minutes on the phone and am no where and no better off for it. After they moved at a babies pace through the step by step tech-support-for-dummies-manual, Is the power cord plugged in, press power, unplug, replug, press power, is the unit plugged in, press power, repeat the serial number, unplug, press power.... what a waste of my time. For me it is cheaper at this point to buy a new HP than to return the unit as we are very rural and cannot just pop down to the local printer store to return it. easier to ship an HP in to us. I just can't keep wasting time trying to sort out the problems.

ON top of that.. when we did have the 3 printers working we noticed our network bandwidth was bogged down, It took some time but we figured out that the default settings have some automatic FTP and "cloud" upload features that were constantly passing traffic out over the internet to some unknown entity. It didn't take long to disable the features, but what was being transferred from the printer and to where was it sent. Who knows. The printers also constantly give a paper size incorrect warning and won't print. Turn the paper the other way and still wrong size... turn it back to where it was originally and it works. These things have caused total chaos around my office when we're busy and trying to print our documents.

Other Thoughts: I would say I have lost more than 20 man hours dealing with these printers faults within the first 3 months of ownership, not to mention the lost productivity. Right now only two are working out of four. Your mileage may vary but I'm broke down on the side of the road with these.

This has soured me on Brother which is ironic in that I have always been an HP or Cannon printer user and this is the first Brother printer that I have ever owned. I will certainly not be repeating my mistake and ever buying another.

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  • Larry G.
  • 2/17/2014 12:19:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat for the small business

This review is from: Brother MFC-J6720DW Wireless Color Multifunction Inkjet Printer

Pros: 2-sided color printing, multi-page scanning, 11X17 page size/

Cons: I had difficulty with adding another wifi printer and deleting the other old Brother wifi printer I'm no longer using. I had to wipe & reload the software. Documentation could be better.

Other Thoughts: I have a one-man aviation consulting business and do a lot of proposals. This printer allows be to look like the big guys; very important with the business I do.

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Inkjet Printers > 
Brother > 
Item#: N82E16828113886
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